Jobs at Ascentech Services Limited

Role Overview

• We are seeking a Fixed Income Sales & Trading Specialist with strong execution and client-facing experience in the Nigerian fixed income market.
• The role focuses on fixed income trading, sales, and distribution, driving revenue through FGN Bonds, T-Bills, OMO bills, and corporate debt instruments.
• The candidate will engage institutional and HNI clients, supporting both secondary market execution and primary market activity.
• Candidates must be SEC Sponsored Individuals or eligible for immediate sponsorship.

Key Responsibilities

• Trade and execute FGN Bonds, T-Bills, OMO bills, and corporate debt
• Drive fixed income sales and distribution to institutional and HNI clients
• Provide pricing, yield, and liquidity insights
• Execute secondary market transactions and client orders
• Support primary market auctions and issuances
• Maintain strong client relationships focused on fixed income flow
• Provide regular market updates and investment insights
• Ensure compliance with SEC, FMDQ, and NSE regulations.

Requirements

• 7–10 years’ experience in Nigerian fixed income markets
• Strong background in fixed income sales, trading, or dealing desk roles
• Experience in client coverage and execution
• Strong understanding of pricing, liquidity, and yield dynamics
• SEC Sponsored Individual (or eligible for sponsorship)
• Strong communication and analytical skills.

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Job Summary

• The Store & Sales Manager will be responsible for overseeing the daily operations of the jewelry store, ensuring excellent customer service, driving sales, maintaining store standards, and supporting administrative and online business activities.
• The ideal candidate should be organized, customer-focused, professional in appearance, and capable of managing multiple tasks efficiently.

Key Responsibilities

• Manage the day-to-day activities of the store to ensure smooth operations.
• Drive sales and achieve assigned sales targets.
• Process customer orders and coordinate order requests.
• Follow up on pending orders to ensure timely delivery and customer satisfaction.
• Monitor inventory and report stock requirements when necessary.

Requirements

• Minimum of OND/ HND / Bachelor's Degree in Business Administration, Marketing, or a related field.
• Proven experience in retail sales, store management, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in basic computer applications and social media platforms.
• Professional appearance and excellent personal grooming.
• Ability to work independently and take initiative.
• Experience in luxury retail or jewelry sales is an added advantage.

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Job Summary

• A leading telecommunications (ISP) organization is seeking an experienced Head of Customer Experience to lead its CX function.
• The role will drive customer satisfaction, service quality, and operational excellence across all customer touchpoints, ensuring a seamless and customer-centric experience.

Key Responsibilities

• Develop and execute customer experience strategies aligned with business goals.
• Oversee end-to-end customer service operations across all channels (call centre, digital, field support, etc.).
• Define and track CX KPIs (CSAT, NPS, resolution time, SLA compliance).
• Lead and develop high-performing customer support teams.
• Manage escalations and collaborate with internal teams to resolve customer issues.
• Use customer data and CRM tools to identify trends and improve service delivery.
• Ensure compliance with regulatory and service standards.
• Report CX performance and insights to senior management.

Requirements

• Bachelor’s degree in a relevant field (MBA is an advantage).
• Minimum 8 years’ experience in telecommunications (ISP) industry.
• At least 5 years in a senior customer service leadership role.
• Proven experience managing teams of 20+ staff.
• Strong knowledge of CRM systems and contact centre operations.