Jobs at Elvaridah

Role Description:

• This is a full-time on-site role as a Facility Officer/Site Manager located in Lekki.
• The Facility Officer/Site Manager will be responsible for day-to-day facilities operations, facility management (FM), health, and safety.
• Additionally, the role will involve communication and customer service to ensure smooth operations and a positive experience for all stakeholders.

Responsibilities:

• Oversee the daily operations of the facility to ensure efficiency and safety.
• Implement and manage facility maintenance programs, including preventive maintenance and repairs.
• Ensure compliance with health, safety, and environmental regulations.
• Coordinate with service providers and contractors for facility-related services.
• Manage budgets and ensure cost-effective solutions for facility operations.
• Conduct regular inspections and audits of the facility to identify and address issues.
• Develop and implement policies and procedures for facility management.
• Handle emergencies and develop contingency plans.
• Provide excellent customer service to all stakeholders, addressing concerns and requests promptly.
• Maintain records and documentation related to facility management activities.

Qualifications

• Proven experience in facilities operations and facility management (FM).
• Strong knowledge of health and safety regulations and practices.
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Proficiency in using facility management software and tools.
• Problem-solving skills with a proactive and solution-oriented approach.
• Strong attention to detail and ability to prioritize tasks effectively.
• Experience in budget management and cost control.
• A degree or certification in facilities management, engineering, or a related field is preferred.

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JOB RESPONSIBILITIES

• Collaborate with the Human Resource department in onboarding new employees so that they adequately integrate into the system.
• Monitor the store sales and adequately manage the inventory level of stock while also preventing theft and loss of items in the store.
• Coordinate weekly staffing schedule for the team.
• Receive and evaluate weekly activity reports from the sales representatives and advise on areas that require assessment.
• Perform quality assurance of the store merchandise.
• Ensure the sales team complies with all the company policies during sales processes.
• Serve as a check for upholding the values of the company.
• Monitor and control expenses while maximizing revenue streams.
• Streamline operational processes to improve efficiency and reduce costs.
• Generate regular reports on sales performance, inventory levels, and other key metrics.
• Gather and analyze customer feedback to improve products and services.
• Develop and implement strategic plans to achieve sales targets and profitability.

REQUIREMENTS

• Minimum of first degree ((B.Sc./HND) in Bsiness administration
• 3 -5 years of proven experience in the required role.
• Displayed ability to give clear directions and set expectations for staff.
• Advise the management on approaches to improve value while minimizing the store’s cost.
• Serve as a check for upholding the values of the company.
• See to the day-to-day managing of the store environment.
• In-depth knowledge of retail sales principles and practices.
• Solid financial management skills, including budgeting and forecasting
• Strategic thinking to develop and implement plans for long-term success.
• Knowledge of the furniture industry and an understanding of product quality
• Strong leadership abilities with the capability to inspire and motivate a diverse team

Managerial skill

• Leadership qualities
• Good time management abilities
• Active listening skills.
• Empathy
• Good Team player
• Effective communication.

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Job Accountabilities:

• Product development lifecycle, from ideation to execution.
• Ensure the products meet the highest standards of quality, functionality and user experience

JOB RESPONSIBILITIES

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• Collaborate with cross-functional teams, including developers, designers and stakeholders CEO & COO to conceptualize, plan and execute product roadmaps.
• Conduct thorough market research and competitor analysis to identify market trends, user needs and potential opportunities for product enhancements.
• Prioritize user experience and continuously optimize product features for seamless user interactions.
• Work closely with design team to create intuitive and visually appealing product interfaces that align with user expectations and industry best practices
• Conduct thorough product testing to ensure functionality, usability and performance meet specified standards before release.
• Drive product launches including working with sales team, executives, and other team members
• Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
• Act as a product evangelist to build awareness and understanding
• Represent the company by visiting customers to solicit feedback on company products and services

COMPETENCE REQUIREMENT AND KEY PERFORMANCE INDICATORS (KPI).

• Strong analytical and problem-solving skills with an eye for detail and quality
• Effective time management skills.
• Excellent communication, collaboration and interpersonal skills to work effectively with cross-functional teams.
• Familiarity with agile methodologies and project management tools.

KPI

• Increased customer satisfaction through surveys or ratings.
• Increase market share by 50% quarterly.
• Increased user retention
• Proactively identify possible issues and proffer solutions.

PROFESSIONAL REQUIREMENTS

• Minimum Experience
• Proven experience in product management, product development or related role