Jobs at Centre for Community Development and Research Network (CCDRN)

Position Summary

• The Facilities Manager oversees the day-to-day operations, maintenance, security, and administration of the CCDRN Damaturu office facilities. 
• This position requires technical knowledge of building systems, project management skills, vendor/contractor management experience, and the ability to implement cost-effective facility solutions in a challenging environment.

Key Responsibilities
Facility Maintenance and Operations:

• Develop and implement preventive maintenance schedules for all building systems (electrical, plumbing, HVAC, generators, etc.)
• Oversee repairs and troubleshoot facility issues promptly
• Manage inventory of maintenance supplies and equipment
• Conduct regular facility inspections and document findings
• Coordinate with local contractors for specialized repairs and services
• Ensure consistent supply of utilities (power, water) through backup systems management
• Oversee janitorial services and grounds maintenance

Security Management:

• Implement and maintain facility security protocols
• Oversee security personnel and systems
• Conduct regular security assessments and recommend improvements
• Maintain access control systems and protocols
• Develop and update emergency response procedures

Administrative and Budget Management:

• Develop and manage annual facilities budget
• Process vendor payments and maintain financial records
• Negotiate and manage service contracts
• Track and report on facilities expenditures
• Implement cost-saving measures while maintaining quality standards
• Maintain organized documentation of all facility-related matters

Project Management:

• Plan and oversee office renovations and improvements
• Coordinate office relocations or expansions when required
• Manage space planning and allocation
• Supervise construction and renovation projects
• Ensure compliance with building codes and regulations

Asset Management

• Maintain inventory of all physical assets
• Implement equipment replacement schedules
• Oversee equipment disposal according to organizational policies
• Coordinate the procurement of new equipment and furniture
• Ensure proper asset tagging and tracking

Health, Safety, and Environmental Management:

• Ensure compliance with health and safety regulations
• Conduct regular safety inspections and drills
• Implement environmental sustainability initiatives
• Manage waste disposal and recycling programs
• Respond to and document workplace accidents or incidents.

Qualifications and Skills
Required Qualifications:

• Bachelor's Degree in Facility Management, Engineering, Business Administration, or related field
• 3-5 years of experience in facilities management
• Knowledge of building systems, construction, and maintenance practices
• Experience with budget management and cost control
• Proficiency in Microsoft Office and facility management software
• Strong problem-solving and organizational skills
• Excellent communication skills in English (written and verbal).

Preferred Qualifications:

• Knowledge of local building codes and regulations in Nigeria
• Experience working with international organizations or NGOs
• Certification in Facility Management (CFM, FMP, or equivalent)
• Experience managing facilities in challenging environments
• Knowledge of health and safety standards
• Understanding of sustainable facility practices
• Familiarity with backup power systems and water management.

Working Conditions

• Based in CCDRN's Damaturu office with regular working hours
• Some flexibility is required for emergency situations and occasional after-hours work
• May involve physical activities, including walking, standing, lifting, and inspection of equipment
• Possible exposure to various weather conditions during outdoor inspections
• May require occasional travel to other CCDRN locations in the region.

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Job Summary

• The Director of Operations will provide strategic leadership and management for the Human Resources Unit, Procurement Unit, IT Support, and Logistics at CCDRN HQ Kaduna.
• This role is responsible for ensuring the effective and efficient coordination of operational systems that support CCDRN’s programs and administrative functions.
• Reporting to the Executive Director, the Director of Operations will drive process improvements, compliance, and integration across operational units to promote organizational effectiveness and sustainability.

Key Responsibilities
Operational Leadership and Strategy:

• Develop and implement operational strategies and policies for Human Resources, Procurement, IT Support, and Logistics units aligned with CCDRN’s mission and goals.
• Oversee coordination and integration of operational systems to ensure seamless support for programmatic and administrative functions.
• Collaborate with senior management to align operational priorities with organizational objectives and growth plans.

Human Resources Management:

• Lead the Human Resources Unit in delivering effective recruitment, onboarding, performance management, and employee engagement programs.
• Ensure compliance with labor laws, internal policies, and donor regulations related to human resource management.
• Foster a positive work environment that supports staff development, motivation, and retention.
• Oversee training initiatives and encourage continuous professional development.

Procurement Management:

• Provide strategic oversight over the Procurement Unit to ensure transparent, efficient, and compliant procurement processes.
• Establish and monitor procurement policies, supplier relationships, and contract management systems.
• Ensure timely sourcing and delivery of goods and services essential for program implementation and organizational operations.

Information Technology Support:

• Lead the IT Support Unit to provide reliable infrastructure, applications, and user support that enhance operational efficiency.
• Oversee IT policies, data security, and system maintenance to protect organizational assets and data integrity.
• Promote technology adoption and innovation to streamline internal processes and communication.

Logistics and Facilities Management:

• Direct logistics activities to support program implementation, event coordination, and office management.
• Ensure the efficient management of assets, office facilities, transport, and supply chain operations.
• Develop contingency plans to address operational challenges and ensure continuity of services.

Compliance and Risk Management:

• Ensure all operational activities adhere to organizational policies, legal requirements, and donor regulations.
• Identify operational risks and lead the development of mitigation strategies across all units.
• Collaborate with Finance, Legal, and Compliance teams to uphold strong internal controls and ethical standards.

Team Leadership and Capacity Building:

• Provide leadership, mentorship, and performance oversight for staff across Human Resources, Procurement, IT, and Logistics units.
• Promote collaboration, accountability, and a culture of continuous improvement within operational teams.
• Organize training and capacity-building initiatives to enhance skills, knowledge, and operational best practices.

Stakeholder Engagement and Representation:

• Represent CCDRN operations in internal and external forums, donor meetings, and sector coordination platforms.
• Maintain strong relationships with vendors, service providers, regulatory bodies, and partners relevant to operational areas.
• Collaborate with program managers and other departments to ensure operational alignment with programmatic needs.

Organizational Development and Sustainability:

• Support organizational planning and expansion by ensuring the operational readiness and capacity to meet growth demands.
• Identify opportunities to improve operational efficiency, reduce costs, and enhance service delivery.
• Contribute inputs to funding proposals, highlighting operational readiness and capacity considerations.

Qualifications and Competencies

• Advanced Degree in Business Administration, Public Management, Operations Management, or a related field.
• 8-10 years of progressive senior management experience in operational leadership, preferably within NGOs, development agencies, or complex organizational environments.
• Proven ability to manage multiple operational units and lead cross-functional teams strategically.
• Deep understanding of NGO operations including compliance, donor regulations, and organizational dynamics.
• Exceptional leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving capabilities with a focus on process improvement and operational innovation.