Job Offers at IBIC Investment Holdings

Job Overview:

• The Executive Assistant plays a pivotal role in supporting the Managing Director (MD) in the day-to-day operations, administrative tasks, and strategic initiatives of the investment-hospitality company.
• This position requires a high level of organizational and communication skills, as well as the ability to work effectively in a fast-paced and dynamic environment.

Responsibilities:

• Administrative Support:
• Manage the MD's calendar, scheduling appointments, meetings, and travel arrangements.
• Screen and prioritize incoming emails, calls, and correspondence.
• Prepare and edit documents, reports, and presentations.
• Communication and Coordination:
• Serve as the primary point of contact between the MD and internal/external stakeholders.
• Coordinate and liaise with other departments on behalf of the MD.
• Draft and distribute internal and external communications.
• Information Management:
• Maintain confidentiality of sensitive information.
• Organize and maintain electronic and paper filing systems.
• Conduct research and compile data for various reports and presentations.
• Meeting Preparation and Follow-Up:
• Prepare meeting agendas, materials, and documentation.
• Attend meetings with the MD, take minutes, and distribute action items.
• Follow up on action items and ensure deadlines are met.
• Travel Coordination:
• Arrange travel plans, accommodations, and itineraries for the MD.
• Process travel-related expenses and reimbursements.
• Event Planning:
• Plan and coordinate company events, conferences, and meetings.
• Assist in organizing special events hosted by the MD.
• Strategic Support:
• Provide support in strategic initiatives and special projects.
• Conduct research and prepare reports to support decision-making.

Qualifications:

• Proven experience as an Executive Assistant or similar role.
• Strong organizational, communication, and interpersonal skills.
• Proficiency in MS Office Suite and other relevant software.
• Ability to maintain confidentiality and handle sensitive information.
• Bachelor's degree in Business Administration, Hospitality, or related field (preferred).

Experience:

• Minimum of 2 years of experience in a similar role.
• Experience in the hospitality or investment industry is an advantage.

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Job Role:

• To play a pivotal role in expanding our portfolio of managed properties by identifying and securing partnerships with property owners, bringing their properties under the management of George Residence.
• Securing Partnerships with brands in other industries that can add additional value to our services.

Key Responsibilities:

Business Development & Brand Partnerships:

• Develop a comprehensive understanding of our brand’s values and objectives.
• Establish and maintain a network of industry contacts to leverage potential business opportunities.
• Proactively identify and engage brands in other industries that would enhance our services.
• Represent the company at industry events and networking functions to enhance brand visibility.
• Initiate and cultivate strong relationships with potential partners in various industries.
• Communicate effectively to articulate the value proposition and benefits of a partnership.
• Develop and implement a strategic plan for cross-industry partnerships aligned with overall business objectives.
• Collaborate with internal teams to integrate partnership initiatives seamlessly.
• Analyze market trends and competitor activities to identify opportunities for revenue growth.
• Collaborate with the front office, finance and pricing teams to ensure competitive and profitable pricing structures for partner properties.

Property Partner Management:

• Develop and maintain strong relationships with existing property owners and partners.
• Regularly communicate with partners to understand their needs, address concerns, and ensure a high level of satisfaction.
• Coordinate and conduct partner meetings to discuss performance, upcoming opportunities, and collaboration strategies, ensuring timely communication with the Front Office & Sales Manager regarding the planning, execution, and outcomes of these meetings.

Property Partner Acquisition:

• Identify and engage with potential property owners to expand the company's portfolio.
• Develop a robust pipeline of potential properties through effective lead generation.
• Initiate and nurture relationships with property owners, developers, and real estate professionals.
• Implement effective business development strategies to attract new partners and properties.
• Implement revenue optimization/pricing strategies to maximize the performance of existing partner properties and enhance overall revenue.
• Negotiate and finalize contractual agreements with new property owners.

Property Onboarding:

• Coordinate the onboarding process for new properties to ensure a seamless transition into the George Residence portfolio.
• Collaborate with various departments, including housekeeping, maintenance, and front office, to establish operational protocols for the new property.
• Conduct thorough inspections of new properties to ensure compliance with George Residence's luxury standards.
• Implement quality control measures to address any discrepancies and bring the property up to the desired standard.
• Oversee the inventory setup for each new property, ensuring that all required items and amenities are in place.
• Implement asset management systems to track and maintain inventory levels for efficient operations.
• Manage the documentation process for new property acquisitions, including contracts, permits, and regulatory compliance.
• Collaborate with the Brands and Front Office departments to integrate new properties into the property management system (PMS) and the OTAs, website and other relevant technologies.
• Develop and update SOPs for each new property, outlining operational guidelines and best practices.
• Work with the inventory and procurement team in the setup of new properties.
• Work with the interior design and civil works teams in the setup of new properties.
• Train property staff on George Residence's SOPs to maintain consistency in service quality across all properties.
• Train Front Office and Sales staff on newly onboarded properties and their amenities, location etc.
• Ensure that all operational requirements are met for each property within the George Residence portfolio.
• Collaborate with the marketing team to create promotional materials and strategies for new property launches.
• Implement marketing initiatives to increase visibility and drive bookings for new properties.
• Implement initiatives to enhance the guest experience at new properties, aligning with George Residence's commitment to luxury hospitality.

Cross-Functional Collaboration:

• Work closely with the front office and marketing teams to develop promotional campaigns and marketing materials that attract property owners.
• Collaborate with the operations team to ensure seamless onboarding processes for new properties.
• Collaborate with cross-functional teams, including sales, marketing, and front office, to ensure a cohesive approach to revenue management.

Performance Monitoring:

• Develop and implement KPIs to measure partner performance, revenue generation, and overall business development success.
• Regularly assess and report on key metrics, providing insights and recommendations for improvement.

Training and Development:

• Conduct onboarding sessions for new property owners to ensure they understand company standards and values.
• Conduct onboarding sessions for the Front Office and Sales team on new properties to ensure they understand the details of each property.
• Provide ongoing support and resources to partners to enhance their property's performance.

Data Analysis and Reporting:

• Collate and analyze partner data to identify revenue optimization opportunities.
• Prepare regular reports on partnership performances for management review.
• Provide regular reports and insights on market dynamics, competitor activities, and potential growth areas.

Education:

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, or related field.
• Additional certifications in Business Development or Real Estate are advantageous.

Experience:

• Minimum of 4 years of experience in business development, partnerships, or a related field.
• Proven track record of successfully securing partnerships and managing business relationships.

Other Competencies:

• Strategic thinking and planning.
• Ability to work independently and collaboratively.
• Attention to detail and organizational skills.
• Proficient in data analysis and reporting tools.
• Innovation and creativity in identifying new business opportunities.

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Job Responsibilities

The Accountant is responsible for the following:

• Provide financial information to management by researching and analyzing accounting data & preparing reports.
• Prepares asset, liability, and capital account entries by compiling and Analyzing account information.
• Summarizes current financial status by collecting information; preparing balance sheets, profit and loss statements, and other reports.
• Process invoices, record payments and track expenses.
• Compute tax owed and prepare tax returns ensuring compliance with payment, reporting or other tax requirements.
• Banking, processing bank deposits and all associated entries.
• Analyzing financial information and preparing financial reports to determine or maintain a record of Assets, Liabilities, Profit and Loss, Tax Liability or other financial activities.
• Obtain and maintain a thorough understanding of the financial reporting and general ledger structure.
• Ensure an accurate and timely monthly, quarterly and year-end close.
• Ensure the timely reporting of all monthly financial information.
• Ensure the monthly and quarterly Bank Compliance activities are performed in a timely and accurate manner.
• Advises staff regarding the handling of non-routine reporting transactions.
• Work with the finance executive to ensure all financial reporting deadlines are met.
• Assist in development and implementation of new procedures and features to enhance the workflow of the department.
• Work with each direct report (Drivers..)to establish goals and objectives for each year
• Perform all other tasks as assigned by the Finance Executive.

Education:

• Bachelor's degree in Accounting, Finance, or related field.
• Professional certification such as ACCA, ICAN, or equivalent is highly desirable.

Experience:

• Minimum of 3-5 years of progressive accounting experience.
• Prior experience in a similar role, preferably in the transportation or logistics industry.

Technical Skills:

• Proficient in accounting software and ERP systems.
• Advanced knowledge of Microsoft Excel and other relevant financial tools.
• Familiarity with tax regulations and compliance requirements.

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Responsibilities:

Customer Interaction:

• Welcome guests warmly and provide a positive first impression.
• Assist guests with check-in and check-out processes.
• Respond promptly to guest inquiries and resolve issues or concerns.

Guest Services:

• Coordinate and facilitate guest requests and services.
• Provide information about hotel facilities, services, and local attractions.
• Handle reservations and bookings.

Problem Resolution:

• Address and resolve guest complaints and issues promptly.
• Ensure a high level of guest satisfaction.

Communication:

• Communicate effectively with other hotel departments to meet guest needs.
• Relay important information to guests, such as event details or policy changes.

Hospitality Standards:

• Uphold the hotel's hospitality standards and policies.
• Ensure a comfortable and pleasant stay for guests.

Guest Feedback:

• Collaborate with the front desk to collect and analyze guest feedback.
• Implement improvements based on guest suggestions.

Events and Special Occasions:

• Assist in coordinating special events and occasions for guests.
• Provide support during celebrations and functions.

Safety and Security:

• Monitor and report any security concerns or suspicious activities.
• Ensure the safety and well-being of guests.

Training:

• Provide training to staff on guest service standards.
• Foster a guest-centric culture among the team.

Qualifications and Requirements:

• Bachelor's degree in Hospitality Management or related field.
• Proven experience in guest services or hospitality.
• Familiarity with hotel operations.
• Excellent verbal and written communication skills.
• Strong commitment to guest satisfaction.
• Empathy and understanding of guest needs.
• Ability to handle guest issues with tact and diplomacy.
• Quick and effective problem-solving skills.
• Ability to work collaboratively with other hotel departments.
• Leadership qualities to inspire a guest-centric culture.
• Proficiency in hotel management software.
• Familiarity with reservation systems.
• Willingness to work flexible hours based on guest needs.
• Adaptability to handle diverse guest situations.

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Job Overview:

• The Assistant Restaurant Manager is a key contributor to the overall success of the restaurant.
• This role involves supporting the Restaurant Manager in various operational, managerial, and administrative tasks to ensure smooth day-to-day operations and an exceptional dining experience for customers.

Responsibilities:

Staff Supervision:

• Assist in recruiting, training, and onboarding new staff.
• Schedule and manage shifts effectively to ensure adequate staffing levels.
• Supervise and provide guidance to front-of-house and back-of-house staff.
• Conduct performance evaluations and provide constructive feedback.

Customer Service:

• Ensure a high standard of customer service is maintained at all times.
• Address customer inquiries, concerns, and feedback promptly.
• Monitor and maintain a welcoming and clean restaurant environment.

Operational Support:

• Oversee day-to-day restaurant operations in the absence of the Restaurant Manager.
• Collaborate with the kitchen staff to ensure efficient food preparation and service.
• Monitor inventory levels and place orders for supplies as needed.

Administrative Duties:

• Assist in budgeting and financial reporting.
• Handle administrative tasks such as payroll and scheduling.
• Maintain accurate records of sales, expenses, and inventory.

Quality Control:

• Ensure compliance with health and safety regulations.
• Monitor food quality and presentation to meet established standards.
• Implement quality control measures to enhance overall customer satisfaction.

Marketing and Promotions:

• Collaborate with the marketing team to implement promotions and marketing strategies.
• Participate in creating and executing special events to attract customers.

Training and Development:

• Provide ongoing training to staff on customer service, safety, and operational procedures.
• Identify areas for staff development and recommend training programs.

Qualifications:

• Proven experience in a supervisory or managerial role within the restaurant industry.
• Strong leadership and interpersonal skills.
• Excellent communication and organizational abilities.
• Knowledge of restaurant operations and industry trends.
• Familiarity with point-of-sale systems and basic accounting principles.

Education:

• Bachelor's degree in Hospitality Management or related field (preferred).
• Relevant certifications in restaurant management.