Assistant Restaurant Manager at IBIC Investment Holdings

Job Overview:

• The Assistant Restaurant Manager is a key contributor to the overall success of the restaurant.
• This role involves supporting the Restaurant Manager in various operational, managerial, and administrative tasks to ensure smooth day-to-day operations and an exceptional dining experience for customers.

Responsibilities:

Staff Supervision:

• Assist in recruiting, training, and onboarding new staff.
• Schedule and manage shifts effectively to ensure adequate staffing levels.
• Supervise and provide guidance to front-of-house and back-of-house staff.
• Conduct performance evaluations and provide constructive feedback.

Customer Service:

• Ensure a high standard of customer service is maintained at all times.
• Address customer inquiries, concerns, and feedback promptly.
• Monitor and maintain a welcoming and clean restaurant environment.

Operational Support:

• Oversee day-to-day restaurant operations in the absence of the Restaurant Manager.
• Collaborate with the kitchen staff to ensure efficient food preparation and service.
• Monitor inventory levels and place orders for supplies as needed.

Administrative Duties:

• Assist in budgeting and financial reporting.
• Handle administrative tasks such as payroll and scheduling.
• Maintain accurate records of sales, expenses, and inventory.

Quality Control:

• Ensure compliance with health and safety regulations.
• Monitor food quality and presentation to meet established standards.
• Implement quality control measures to enhance overall customer satisfaction.

Marketing and Promotions:

• Collaborate with the marketing team to implement promotions and marketing strategies.
• Participate in creating and executing special events to attract customers.

Training and Development:

• Provide ongoing training to staff on customer service, safety, and operational procedures.
• Identify areas for staff development and recommend training programs.

Qualifications:

• Proven experience in a supervisory or managerial role within the restaurant industry.
• Strong leadership and interpersonal skills.
• Excellent communication and organizational abilities.
• Knowledge of restaurant operations and industry trends.
• Familiarity with point-of-sale systems and basic accounting principles.

Education:

• Bachelor's degree in Hospitality Management or related field (preferred).
• Relevant certifications in restaurant management.