Job Offers at IpNX Nigeria Limited

Purpose of the Job

• Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs)

• Incident Management (First Call Resolution)
• Prompt Response to inbound calls and emails
• Follow up on unresolved complaint/ open tickets to closure
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports

Educational Qualifications & Functional Skills:

• Must have completed NYSC
• (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering (2.2/Upper Credit Minimum)
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.

Work Experience:

• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) are desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

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Purpose of the Job

• The Corporate Social Responsibility Officer is to work with the Group Executive Director HR & Corporate Services for the creation and implementation of the organization’s social responsibility objectives as well as designing and developing the strategies that support ipNX’s CSR goals. The CSR Officer would be involved in researching, generating ideas, formulating policies, constructing comprehensive plans, establishing links with partner organizations, and implementing, managing, and overseeing a variety of activities and projects aimed at improving the environment and local communities. The officer will also manage CSR budgets and ensure compliance with relevant regulations and industry standards.

Expected Key Results

• Support the design and execution of CSR strategies and programs aligned with the company’s goals.
• Identify and develop new CSR opportunities and partnerships.
• Assist in coordinating CSR events and initiatives, including community outreach programs.
• Content Development, Administration, and Management
• Research
• Budgeting

Educational Qualifications & Functional Skills:

• A bachelor’s or master’s degree in a relevant field such as Marketing, Mass Communication, Public Relations and Business Administration, or social sciences. (2.1/ Upper Credit Minimum)
• Proficiency in Microsoft Office Suite and familiarity with project management tools.

Work Experience:

• 2–3 years of experience in CSR, community development, or a related field.

Other Requirements:

• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning

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Purpose of the Job

• As a Marketing Communications Business Partner within our Group Marketing Team, you play a pivotal role in driving the marketing efforts for our retail division. You will collaborate closely with the Group Marketing Team to align brand and marketing strategies, yet your primary focus will be tailoring campaigns and initiatives to suit the unique needs and objectives of the retail division.

Expected Key Results

• Develop and Execute Marketing Strategies
• Align Brand Attributes/ Brand Management
• Stakeholder Management
• Content Creation and Management
• Achieve operational SLA and KPIs for group marketing department
• Enhance Customer Experience
• Other Tasks Assigned

Educational Qualifications & Functional Skills

• B.sc in Advertising, Mass Communications, Public Relations, Journalism and Marketing . (2.1)

Work Experience

• 3+ years of experience in marketing, preferably within the telecommunications/technology sector or advertising agency.
• Excellent written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively.
• Understanding of marketing principles, branding strategies, and communication techniques.
• Ability to execute marketing strategies across ATL and BTL channels.
• Strong understanding of content marketing to support sales and customer experience.
• An eye for emerging consumer trends and identifying threats in competitive marketing.
• Data-driven mindset and an understanding of key marketing metrics in measuring success.
• Experience developing marketing reports to showcase KPI achievements leveraging such tools as Excel, PowerPoint, etc.
• Experience working within a group marketing structure.

Other Requirements

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality