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The Role

• The Director, Operations is a key member of the Programme Operations Team and will work closely with Regional Managers, project team, Security and Fleet managers as well as other units to achieve MSIN objectives.
• S/he is responsible for supporting the delivery of strategies targeted to field operations implementation of MSIN’s channel objectives in all the regions, drawing support from the Deputy Country Director.
• She/he supports the Programme Operations Director in directing the operational activities of the organisation to ensure effective implementation, continual improvement, and strengthening of MSIN’s service delivery channels and regions. These include security management, donor project implementation, relationship management, partnership management with partner institutions, procurement, fleet management, and coordination for the MSIN field implementation team members.
• Reporting to the Deputy Country Director, the holder will be responsible for achieving the operation’s productivity growth and effective management.
• He/she supports the coordination, preparation, and execution of field operating budgets and work plans; ensures that financial, administrative, and logistical resources to the field programme operations team adhere to MSIN minimum standards; and assures quality operations in line with annual and long-term strategic goals and objectives.

Key Responsibilities
Field Operations Coordination:

• Support regional and state teams in the development of annual and quarterly budgets and financial performance targets and monitoring budget management and performance including determining and managing risk to programme
• Ensure equitable distribution of resources according to the workplans and resource needs of all MSIN’s regions.
• Monitor progress of field activities and make adjustments as necessary to ensure successful completion of set objectives, working with and through the regional managers in the assigned region. This will include managing the regional managers’ performance on delegated responsibility with periodic feedback as necessary
• In coordination with HR, Finance, Procurement & Logistics team
  • Coordinate support of field logistics to operations team, ensuring that systems, including ordering, transportation, delivery, storage, and control and reporting on the use of program, projects, and team supplies, are in accordance with MSIN policies
  • Work with regional teams to implement an effective system for the supply of commodities to match client demands while ensuring all regional staff have adequate working tools to aid delivery of objectives.
• Support the Director Programme Operations in ensuring that all relevant regional team members are trained in all aspects of compliance with donor rules and regulations and related MSIN standards and policies
• Set up new teams and/or regions; leading in launching new offices and supporting them to grow to high productivity and efficiency.
• Work closely with field operations team members in taking a strategic, forward-looking role in establishing MSIN future programme direction, with particularly focusing on driving MSIN programme towards sustainability, and ensuring the organisation plays a leading role in improving health demographics in Nigeria
• Work with RMs to draft and implement field operations workplans in consultation and coordination with other departments, including overseeing field operations budget management, reviews and approvals in assigned regions
• Ensure clear, timely communication between all departments on all aspects of regional programme implementation and management

Fleet and Logistics Management:

• Provide leadership and oversight of the Fleet and Logistics unit in the assigned regions to ensure operational efficiency.
• Collate monthly fleet data drilling down of all vehicles in fleet for informed decision-making.
• Monitor and review monthly fuel consumption via MY TOTAL PLATFORM.
• Conduct quarterly fleet assessments and recommend improvements.
• Coordinate managing the distribution of commodities, consumables, and other goods across the assigned region.
• Lead in working with HR Business partner to manage outsourced driver arrangements and monitor performance.
• Promote the use of the organisation’s approved software as a primary tool for managing fleet and reduce duplication of effort.

Advocacy and Stakeholder Management:

• Support the regional managers in the formation of effective partnerships within the development arena to increase the status and level of recognition for MSIN’s work and to influence policy, practice and grant making decisions of donors and the NGO sector in assigned region.
• Ensure visibility and raise the profile of MSIN among key stakeholders, including selected donors partners, by organizing and attending meetings and maintaining professional relationships with strategically placed individuals within target institutions for smooth regional operations and overall MSIN programme success
• Create and support opportunities to highlight MSIN policy messages and technical expertise to a wider audience through media channels and special events, linking with communications and clinical teams as required
• Build strong relationships with key policy makers and cooperating partners in order to influence policy change and place MSIN in a strong position
• Work with the external engagement unit to regularly take stock of the external environment through external stakeholder assessments and evaluations and allowing the results to help guide MSIN’s strategic and external relations plans
• Support the regional teams in leveraging on relationships with influential people to the benefit of the region and country programme, such as in recognition or funding.

Security and Risk Coordination and Management:

• Oversee the activities of Risk and security advisor in reviewing and providing timely update on country and regional threat level and risk assessment.
• Ensure standard operating procedures comply with MSIN’s regional operations within his/her duty station. Make contingency plans and special situation reports to the Line Manager/ Security & Risk Advisor.
• Ensure high level of procedural security is in place and operational in SO and all the region’s offices including access control visitor protocols, keys and guard’s management.

Reporting, Monitoring and Evaluation:

• Collate monthly, quarterly and annual Operations reports flowing from each regional/state reports
• Produce operations monthly factsheet and quarterly MSIN Newsletter;
• Manage and report periodically on the field implementation of MSIN annual work-plan among others.
• Work with the Operations Director to ensure operations data management alignment with field strategy, agreement on annual targets and inclusion of data collection and analysis activities in the work plan
• Work with RMs to ensure at least one human interest story or success story are produced monthly. This must be well documented and presented as part of quarterly reports
• Produce progress reports for the Line Manager for assigned regions on a regular basis

Leadership:

• As a senior member of the operations team, demonstrate a strong commitment to MSIN’s mission and goals and encourage a similar commitment from all team members
• Link, train and harmonise different departments of the organisation to work efficiently together in order to meet field operations requirements as well as achieve MSIN goals
• Ensure that a high level of communication is maintained with other MSIN departments, as well as with external partners and MSI
• Encourage a positive culture, work environment and attitude among all team members
• From time to time represent the organisation at meetings, workshops, press conferences, or other forums.

Qualification, Experiences & Skills

• Master's Degree in Management, Administration, Health Science, Social Science, or International Development Management;
• Fluent in both oral and written English
• Over 10 years post NYSC experience in INGO managing programmes, operations and field support
• Experience in a senior management role of a medium to large organisation, with a proven track record of leading and motivating dynamic teams in developing countries
• Significant experience in managing donor -funded, health related projects, including technical and financial management and compliance (USAID, EC, and DFID experience valued)
• Thorough understanding of health interventions and approaches in developing country setting.
• Proven track record in external relations, fundraising and communication
• Sound knowledge of family planning, reproductive and maternal health an advantage
• Excellent leadership skills; with the ability to motivate others to exceed expectations and to up skill other managers to reflect the same behaviours
• Conflict management, negotiation and resolution skills and experience
• Strong management skills; able to manage performance effectively and support others during times of change
• Ability to influence and communicate with stakeholders, both internal and external
• Strong analytical skills – the ability to accurately interpret data both financial and statistical and take relevant actions
• Track record of delivering quality results and impact in previous roles
• Adaptable during times of change and ambiguity and able to quickly gain the cooperation of other departments and external parties.

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The Role

• The Head, Procurement provides strategic leadership and oversight of all procurement, contracting, negotiation, liaison and sourcing, stakeholder management functions to ensure the efficient, transparent, and compliant delivery of goods and services across MSIN’s programs and operations.
• This role ensures that MSIN’s procurement systems adhere to MSI global standards, donor regulations and Nigerian procurement laws. The Director leads the design and execution of strategies to ensure value for money, timely availability of commodities, and operational efficiency across all program sites.

Key Responsibilities
Strategic Leadership:

• Provide overall strategic direction for the procurement functions, ensuring alignment with MSIN’s mission, values, and strategic goals.
• Develop and implement procurement strategies that guarantee cost-effective, ethical, and compliant operations.
• Lead and mentor the Procurement team, fostering a culture of performance, accountability, and innovation.
• Serve as a member of the Senior Management Team (SMT) and contribute to organizational planning and decision-making.
• Ensure strong collaboration with finance, programmes, clinical services, and international partners to ensure seamless operations.
• Lead the procurement unit in planning and forecasting processes towards creating procedural guidelines to aid continuity of same by the team
• Lead, guide and supervise MSIN’s administrative functions and departmental activities across procurement, and fleet management.

Procurement Management:

• Lead the end-to-end procurement process for goods, services, and works in line with MSI Global Procurement Policy and donor requirements.
• Oversee preparation of procurement plans, bid documents, vendor evaluations, and contract management systems.
• Establish and maintain a reliable vendor database through transparent prequalification and due diligence processes.
• Ensure value for money, fairness, integrity, and transparency in all procurement transactions.
• Review and approve purchase requests, tender evaluations, and procurement contracts within delegated authority levels.
• Support the Country Director in strategic procurement negotiations, partnerships, and high-value contract management.
• Support the programme management in developing SOPs in tendering and related processes and the establishment of framework agreements with suppliers of key routine procurement and service related to different areas
• Ensure that MSIN has an optimal performing base of suppliers to effectively support the operations of the procurement unit.

Compliance, Governance, and Risk Management:

• Ensure all procurement activities comply with MSI global standards, Nigerian laws, and donor requirements.
• Maintain an effective internal control system to prevent fraud, waste, and abuse.
• Lead audits (internal, external, and donor) related to procurement, develop and implement corrective action plans.
• Champion anti-fraud, ethics, and accountability standards procurement value chain.
• Regularly assess risks within the procurement systems and propose mitigation strategies.

Systems Strengthening and Process Improvement:

• With support from the Finance Director, lead continuous improvement of procurement to enhance efficiency and responsiveness.
• Digitize and automate procurement workflows where feasible (e.g., e-Procurement, ERP systems).
• Ensure robust documentation, archiving, and reporting of all procurement activities.
• Monitor performance through KPIs, including lead times, supplier performance, and cost savings.

Capacity Building and Team Development:

• Build capacity of procurement staff through training, mentoring, and professional development initiatives.
• Conduct procurement compliance training for staff at all levels.
• Promote a high-performance culture within the team through clear objectives, performance reviews, and career progression opportunities.

Representation and External Relations:

• Represent MSIN in national supply chain forums, donor coordination meetings, and professional networks.
• Maintain productive relationships with suppliers, regulatory bodies (e.g., NAFDAC, SON, Customs), and key stakeholders.
• Support resource mobilization by contributing technical inputs to proposals on procurement components.

Requirements

• A Master’s Degree in Economics, Business Administration, Supply Chain Management, Procurement, or related field.
• Relevant certifications such as CIPS, ISM, or equivalent is required.
• Specific and related trainings in procurement, purchasing and management
• Training in donor procurement regulations (e.g. USAID, DFID/FCDO, UN agencies) is an added advantage
• A minimum of ten (10) year’s full-time professional-level experience involving the acquisition of medical supplies, equipment, commodities, or services involving a competitive bidding and negotiation process
• Experience working on international procurement transactions
• Experience with direct supervision of personnel.
• Knowledge and experience in a health/medical or NGO organizations; experience in working in donor funded programmes such as USAID, EC, World Bank and DFID compliance knowledge will be required
• Technical knowledge or skills:
• Procurement Process, and E-System, INCOTERMS, IT knowledge ERP packages (Tally),
• People management skills
• Working knowledge of MS Dynamics-Navision; Oracle ERP system.
• Performance and Results Oriented,
• Effective Communication and Negotiation Skills, Analytical,
• Customer/Client and Relationship Management,
• Ability to multitask, manage a workload and produce high quality, on-time work
• Excellent written, presentation and verbal communication skills;
• Proven analytical skills and financial acumen
• Able to manage and motivate teams to achieve targets and to achieve organisational change;
• A flexible working attitude, proven ability to work under pressure, to multi-task and to prioritise effectively
• To have excellent initiative and the aptitude to work independently as required
• Resourceful and creative team player
• Strategic thinking and management
• High integrity, confidentiality, and emotional intelligence.
• Strong leadership, negotiation, and decision-making abilities.
• Excellent analytical, problem-solving, and financial management skills.
• Proficiency in procurement software (e.g., SAP, NetSuite, or ERP systems).
• High ethical standards, integrity, and transparency.
• Strong communication, interpersonal, and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in MS Office applications.