Jobs at Ren San & Co.

Job Description

• As the Digital Marketer, you will be a vital part of the support system for the company.
• Your responsibilities will include managing the company's three (3) social media presences and overseeing social media campaigns.
• Additionally, you will use Canva and other graphic design tools to create original video and text content, manage posts, and engage with followers. Your knowledge of the latest social media trends, creativity, and exceptional communication skills will be crucial to your success in this role.

Key Responsibilities
Content Creation and Management:

• Develop comprehensive social media content strategies that reflect the organisation's objectives, ensuring each piece of content aligns with goals.
• Produce high-quality graphics, videos, and written posts using tools like Canva and other graphic design platforms, ensuring all content is visually appealing and professionally crafted.
• Plan and execute the timely release of posts across various social media platforms, optimising posting schedules to maximise audience engagement and reach.
• Regularly monitor and analyse audience preferences, new technologies, emerging social media trends, and design tools to ensure content generated remains relevant and engaging.

Social Media Management:

• Respond to comments and messages, and foster discussions to build a vibrant and active online community.
• Suggest and implement new features or initiatives to increase brand awareness and grow the online community.
• Oversee the daily management of all social media channels, including Instagram, and tailor content to suit various platforms and target audiences.
• Develop, manage, and track budgets allocated for social media activities, ensuring cost-effective use of resources.
• Serve as the primary contact for customers engaging with the brand on social media, ensuring prompt and professional responses.
• Maintain a consistent brand voice and messaging across all social media platforms to reinforce brand identity.
• Select and curate high-quality images and visual assets that effectively communicate the brand story and resonate with the target audience.
• Organise and maintain a content library of images, videos, and creative assets for ongoing and future use.

Social Media Campaigns:

• Plan, develop, and execute targeted social media campaigns aligned with marketing and business objectives.
• Create campaign calendars, define key messaging, and coordinate content rollout across platforms.
• Track and evaluate campaign performance using analytics tools, providing insights and recommendations for optimisation.
• Collaborate with internal teams to align campaigns with product launches, promotions, and key business initiatives.

Sales Support:

• Maintain a comprehensive understanding of company products/services and ensure that all customer inquiries are answered accurately and promptly, providing a positive and informed customer experience.
• Work closely with the sales personnel to align customer needs and expectations and deliver a cohesive customer experience.
• Proactively engage with customers to understand their needs, preferences, and feedback. Follow up with potential and existing customers to ensure their needs are being met and to identify opportunities for upselling or cross-selling.
• Collect and analyse customer feedback, sales data, and market trends to provide actionable insights to the sales and marketing teams.

Data Protection and Confidentiality:

• Uphold strict confidentiality standards when handling all executive and personal information.
• Ensure compliance with data protection regulations and internal policies.

Qualifications

• Interested candidates should possess a Bachelor's Degree with 5 years of experience.
• Previous experience as a Digital Marketer with a previous track record of building engaged communities.
• A solid understanding of the use of a range of social media platforms
• Strong copywriting and editing skills suitable for each platform, from knowing how to write a successful caption to effective storytelling techniques.
• Creative skills for contributing new and innovative ideas
• Ability to deliver creative content (text, image, and video) via graphic design tools such as Canva and others.
• Strong communication and people skills.
• Excellent organisational skills, time management, and multitasking capabilities.
• Discretion, reliability, and a professional appearance and demeanour.
• Ability to collaborate and work in a team and independently.

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Job Summary

• As the Program Manager, you will play a crucial role in supporting the Founder by managing and assisting with the day-to-day operations of various projects and programs.
• Your role will involve assisting in planning, providing program execution support, and ensuring that all initiatives align with the organisation's vision and objectives.
• Your ability to support program execution, manage details, and provide guidance will be essential to the success of the organisation's goals.

Key Responsibilities
Programme Co-ordination:

• Provide hands-on execution support of program activities, ensuring alignment with strategic goals and timely delivery of outcomes.
• Oversee the grant application and implementation process, including identifying funding opportunities, preparing proposals, managing timelines, and ensuring compliance with donor requirements.
• Monitor and evaluate programs and events using defined metrics, collecting both qualitative and quantitative data to assess impact, document learnings, and inform future planning.
• Identify areas for improvement and contribute to continuous programme optimisation for greater effectiveness and efficiency.
• Manage relationships with key stakeholders, including partners and beneficiaries, to foster collaboration and sustain engagement.
• Assist in developing and maintaining strategic partnerships that enhance the reach and impact of programmes.

Project & Events Co-ordination:

• Develop and implement detailed project plans, and timelines to guide execution and track performance.
• Coordinate and oversee the delivery of events, workshops, and other project-related activities, ensuring smooth logistics and quality delivery.
• Ensure effective volunteer and ad hoc staff management, including onboarding, scheduling, and supervision to support programme delivery.
• Provide hands-on support across all phases of events and projects to ensure success, troubleshoot issues, and uphold organisational standards.
• Support the training, mentorship, and development of junior team members to build capacity and promote a high-performance culture.

Monitoring, Evaluation, & Learning (MEL):

• Design and implement monitoring frameworks and tools to track progress, outcomes, and impact of programs and events.
• Analyse data to identify trends, successes, and areas for improvement, and share findings with the team and stakeholders.
• Contribute to learning processes by documenting lessons and best practices to inform future strategy and planning.

Communications & Stakeholder Engagement:

• Support the development and execution of communication strategies that promote awareness of programmes and initiatives.
• Engage media, donors, and community stakeholders to build visibility and strengthen the organisation's presence.
• Coordinate the development of programme-related content for reports, newsletters, social media, and donor communications.

Reporting & Documentation:

• Prepare timely and comprehensive reports on programme activities, outcomes, and annual reports for both internal use and external stakeholders.
• Ensure proper documentation of all project activities and decisions to support transparency, accountability, and knowledge sharing.
• Contribute to strategic planning efforts by providing evidence-based insights and recommendations derived from programme monitoring.

Data Protection and Confidentiality:

• Uphold strict confidentiality standards when handling all executive and personal information.
• Ensure compliance with data protection regulations and internal policies.

Requirements

• Interested candidates should possess Bachelor's Degree in a related field. 
• Previous experience in program management or coordination roles within NGOs or non-profit organisations.
• Proficiency in Microsoft Office Suite.
• Strong communication and interpersonal skills with a focus on teamwork and collaboration.
• Excellent organisational abilities, attention to detail, and the capacity to manage multiple tasks simultaneously.
• Professionalism, discretion, and reliability are essential qualities for this role.