Latest Jobs at Alfred and Victoria Associates

Main Duties

• Handles all web hosting and web design for the company.
• Give creative designs on weekly basis on social media campaign.
• Handles all social media platforms in line with company’s brand projection.
• Generate sales leads through social media and report on weekly basis.
• Send weekly report on social media campaign, web hosting, and web design.
• Coordinates and plan social media marketing campaign for selected areas for the company.
• Handles Facebook, Instagram, twitter accounts and any other online platform that will benefit the organisation.
• Set up and optimize company pages within each platform to increase the visibility of company’s social content.
• Track and analyse analytics reports to gain insight on traffic, demographics, and effectiveness; utilise this information to positively affect future outcomes.
• Responsible for continuous improvement by capturing and analysing the appropriate social data/metrics, insights and best practices, and then act on the information.
• Any other Tasks assigned to you by the Management.

Personal Qualities & Qualifications
Job Holder need to be:

• Degree holder in Marketing, Communication, Social Science or related field.
• A focussed, self-motivated web designer with creative flair who will bring online presence strategies to life.
• Candidate must possess excellent analytical and presentation skills and be able to influence internal and external organizations.
• Candidate should have atleast 50,000 followers on social media.
• Strong familiarity with the business applications of social media platforms (Facebook, Instagram, Twitter etc.).
• Knowledge of web design best practices.
• Understanding of social media metrics; able to interpret the results and take action to increase effectiveness of social media campaigns.
• Strong written and verbal communication skills.

Salary
Very Attractive.

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Job Purpose

• The social media manager will be required to run advertising campaigns and drive engagement by creating high-quality original content.
• He/ She should also engage influencers, manage our community by responding to comments, and oversee our customer service across all platforms.

Responsibilities

• Develop, implement and manage our social media strategy.
• Define most important social media KPIs.
• Manage and oversee social media content.
• Measure the success of every social media campaign.
• Stay up to date with latest social media best practices and technologies.
• Use social media marketing tools such as Buffer.
• Communicate with industry professionals and influencers via social media to create a strong network
• Provide constructive feedback.

Academic Qualification

• Bachelor's Degree in Business, Marketing, Journalism, Public Relations or related field.

Experience:

• 3 - 5 years of social media management experience

Key Skills & Competencies:

• Proven work experience as a Social media manager
• Hands on experience in content management
• Excellent copywriting skills
• Ability to deliver creative content (text, image and video)
• Solid knowledge of SEO, keyword research and Google Analytics
• Knowledge of online marketing channels
• Familiarity with web design
• Excellent communication skills
• Analytical and multitasking skills.

Salary
Very Attractive

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Location: Lekki Phase 1, Lagos
Department: Technical Support
Reporting to: CTO (Technical Issues)

Role in Summary

• As a key member of our Technical team, you will be responsible for the execution of Technical/Network strategy, coordinates the Network Operation Centre (NOC) to achieve maximum possible service availability & performance for customers. Ensure total customer satisfaction for the Company clients at all time.

Main Duties

• Assist in developing, designing & implement workflows for infrastructure configuration, back –up & management.
• Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.
• Develop solutions that drive the success of our network.
• Participate in developing policies, procedures and technical reports.
• Leverage networking tools to identify & mitigate networks anomalies.
• Ensure stable & reliable ISP network services.
• Monitors the network performance on daily basis.
• Handles & coordinates network trouble shooting & fault analysis.
• Coordinates Trouble Ticket generation & swift responses.
• Coordinates escalation matrix & solution management.
• Manages deployment & maintenance of network monitoring, analysis & reporting tools.
• Coordinates configuration processes on the hardware.
• Manages installation of network hardware & software.
• Provide technical guidance and leadership to Technical Support Team in interpreting and reacting to networks issues/events.
• Contribute to design & enhancement of the Company datacentre infrastructures.
• Manages outages bridges, compose detailed shift and outage reports to Management.
• Review new technologies and keep the company at the forefront of developments in Network Engineering.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account set and network configuration.
• Talk Clients through a series of actions, either via phone, email or chat, until they have solve a technical issue.
• Provide prompt and accurate feedback to Customers.
• Report from time to time to CTO.
• Any other Tasks assigned to you by the Management.

Key Performance Indicator

• Swift resolution of any established Trouble Ticket within 30 minutes for minor complaints.
• Swift resolution of any established Trouble Ticket within 2 hours for major complaints.
• Proper monitoring of Network.
• Low outages /down time NOT more than 6 HOURS per month recorded.
• Proactive maintenance of the Network & data centre infrastructures.
• Low Clients churning rate at minimum rate of one client per month. OR 0.05% of the clientele base per annum.
• High rate of Configuration and commissioning of minimum 10 Links per day.
• High retention rate of Technical Support employees under supervision of Network Engineer.
• Excellent customer relations

Academic Qualification

• Degree holder in Electrical Electronic Engineering, Telecommunications Engineering or Computer Engineering from reputable higher institution.

Demand on the Job:

• Must have 3 years and above core network experience with an ISP
• BGP peering, TCP/IP, Vlan experience
• Project Management skill (advantage)
• Ability to work under none or minimal supervision.
• Must have passed certified professional in the relevant network engineering certifications like CCNA.

Key Skills & Competencies:

• A focussed, self-motivated Network Engineer with creative flair who will bring Network strategies to life.
• An Engineer passionate about Network Strategies that thrives on delivering exciting performance and content.
• A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network - Strategies/Solutions execution, reporting and evaluation.

Salary
Very Attractive

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Job Summary

• An Android developer is responsible for developing applications for devices powered by the Android operating system.
• Due to the fragmentation of this ecosystem, an Android developer must pay special attention to the application’s compatibility with multiple versions of Android and device types.
• They must also have a strong understanding of the patterns and practices that revolve around such a platform.

Responsibilities

• Perform upgrades and maintenance while modifying existing software to improve performance, correct errors and allow adaptation to new hardware
• Recommend software upgrades for programs and systems if necessary, and analyze software requirements and user needs to determine whether the system design is feasible and can be completed within time and budget constraints
• Collaborate with engineers, programmers, systems analysts and others on projects, and gather information on project capabilities and limitations, interface and performance requirements to create optimum software
• Design, develop and modify software systems, using mathematical models and scientific analysis to predict and measure possible outcomes
• Store, retrieve and manipulate data to understand system capabilities and requirements
• Direct software system testing, validation procedures, application and system documentation and programming to ensure normal program functioning
• Manage the work of technologists, programmers, technicians and other related team members, and provide instruction on writing software code as needed
• Coordinate software installation and monitor equipment to confirm specifications have been met.

Requirements

• BSc / MSc Degree in Computer Science, Engineering or a related subject.
• Proven software development experience and Android skills development
• Proven working experience in Android app development and
• Have published at least one original Android app
• Experience with Android SDK
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs.
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Solid understanding of the full mobile development life cycle.
• Critical thinker and problem-solving skills.
• Team player.
• Good time-management skills.
• Great interpersonal and communication skills.

Salary
Very Attractive.

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Location: Lekki Phase I, Lagos

Job Description

• We are looking for an experienced and well-organized Service Delivery Supervisor to provide the necessary support to the field sales team. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
• The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

Responsibilities

• Supervise and coordinate the Service Delivery Team by managing and monitoring. schedules, supervising and filing important documents and communicating relevant information.
• Ensure the adequacy of sales-related equipment or material.
• Handle, manage and respond to complaints from the sales team and give out solutions when needed to avoid delays.
• Store and sort financial and non-financial data in electronic form and present reports.
• Prepare, fill and send daily Service Delivery Sheet.
• Monitor and make sure all accounts are not disconnected, where applicable.
• Monitor and Handle the processing of all orders with accuracy and timeliness.
• Monitor the team, to make sure information of unforeseen delays or problems are addressed and notified to the sales person and clients.
• Monitor the team’s progress, identify shortcomings and propose improvements.
• Generate daily, weekly and monthly reports and analysis of the service delivery team.

Requirements

• BSc / BA in Business Administration or relevant field; certification in sales or marketing will bean asset.
• Great Educational background, preferably in the fields of Computer Science or Engineering for technical project managers.
• Proven working experience as a project administrator in the information technology sector.
• Should have some technical background, with understanding or hands-on experience on internet service delivery.
• Excellent internal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office experience as a sales coordinator / service delivery coordinator or in other administrative positions will be considered a plus
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with high level of dedication.
• Should be able to handle and supervise large projects for installations.

Demand on the Job:

• All candidates must have ISP experience.

Salary
Very Attractive.

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Location: Lekki Phase 1, Lagos

Job Summary

• Supervise and boost the sales of Sales persons/Connectivity Consultants.
• Assist the Sales Manager in leading the team towards target achievement.
• Present and sell company products and services to current and potential customers.

Duties

• Position reporting to the Sales Manager.
• Supervise sales of the team reference the sales acquisition process and tools (via PIF and reports).
• Supervise and advise on the solution proposed to prospects following the PIF (Prospect Information Form).
• Assist to Lead, supervise, motivate and closely monitor team.
• Prepare and execute sales plan to increase sales, with attention to details and follow through Reports to the sales manager on activities of the teams/achievements periodically.
• Maintain required record-keeping and reporting of sales and services activities
• Demonstrate customer-driven attitude through excellent knowledge of products, services, rates and represent the product and company in a professional manner.
• Liaising with customers (which may include actual selling), maintaining detailed knowledge of the company’s services and keeping abreast of what competitors are doing
• Ensure all schemes and procedures launched by the company are pushed to the maximum with full compliance by team members.
• Also ensure the team members are in their best optimal level in terms of sales, administrative responsibilities, processes and physical outlook.

Requirements

• B.Sc / M.Sc Degree in Business Administration or a related field; certification in Sales or Marketing will bean asset.
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
• Committed to continuous education through workshops, seminars and conferences.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Proven ability to drive the sales process from plan to close.
• Strong business sense and industry expertise.
• Excellent mentoring, coaching and people management skills
• Proven working experience as a project administratorin the information technology sector
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Excellent verbal and communication skills with proficiency in English Language.
• Solid organizational skills including attention to detail and multi-tasking skills.

Salary
Very Attractive

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Duties and Responsibilities

• Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
• Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner
• Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly bases.
• Improve the overall customer relationship, delivering reliable administrative support and customer service.
• Schedule and conclude status meetings with appropriate development resources and customers.
• Provide proper account reconciliation and credit notes to customers for down time experienced.
• Maintain complete and accurate customer correspondence data.
• Assist sales team in business acquisitions, planning, retention and management.
• Develop and update client related reports.
• Identify and reports on continuing problems in an effort to minimize future negative customer impact.
• Proactively follow up disconnected clients to get their links reconnected and resolve issues.
• Manage customer portfolio to maximize relationship building opportunities.
• Run periodic customer satisfaction survey.

Qualifications & Experience

• BSc / HND in any related field or equivalent.
• 3+ years' Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.
• Stays calm under stress and proactive in problem solving.
• Tactful, courteous, and possess the ability to build profitable relationship with Clients.
• Active listener, articulate speaker, and adaptable to client peculiarity.
• Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
• Ability to function in a multi-tasking environment.
• 3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).

Specialization:

• Client Relationship Management, Retention, Revenue Collection and Account Reconciliation.

Skills and Specifications:

• Fluency in English; excellent communication (Oral & Written) skills, interpersonal skills and superb listening skills.
• Knowledge of account management and relationship building process; Prior experience in business development process will be an advantage.
• Must meet strict deadlines.
• Ability to type fast, receiving and sending large email correspondence to clients.
• Ability to make large number of calls and receiving same from clients.
• Excellent knowledge basic accounting principles; account reconciliation, Taxation (Withholding Tax & Value Added Tax application) and aggressively follow up on client’s debts/revenue collection.
• Good knowledge of invoicing and preparation credit notes to clients.