At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe...
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As the Customer Support Officer, you will manage customer interactions, resolve issues efficiently, and ensure a seamless user experience across all customer touchpoints while supporting overall service delivery.
Responsibilities
Respond to customer inquiries across multiple channels (email, chat, and other platforms)
Resolve customer complaints promptly and escalate complex issues when necessary
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams (Tech, Compliance, Operations) to resolve customer issues
Monitor recurring issues and provide feedback to improve service processes
Requirements
Bachelor’s degree in Business Administration, Communications, or related field
Minimum of 1–3 years experience in customer support, preferably within fintech or a fast-paced environment
Strong communication and interpersonal skills
Proficiency in customer support tools and basic Microsoft Office applications
High attention to detail with strong problem-solving and multitasking ability
As the Social Media Executive, you will be responsible for managing the company’s online presence, creating engaging content, and driving brand visibility across digital platforms.
Responsibilities
Create, schedule, and manage content across the company’s social media platforms
Monitor engagement, respond to inquiries, and maintain positive online community interactions
Develop social media strategies to increase brand awareness and audience engagement
Collaborate with internal teams to promote campaigns, products, and company initiatives
Track performance metrics and provide reports on social media activities and growth
Requirements
Bachelor’s degree in Marketing, Mass Communication, or related field
Minimum of 2–3 years’ experience in social media management or digital marketing in the healthcare or pharmaceutical sector.
Strong knowledge of social media platforms, content creation, and engagement strategies
Proficiency in social media management and basic design tools
Method of Application
Use the link(s) below to apply on company website.
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