Fresh Jobs at Trustcrow

Job Description

• As a Customer Success Specialist at Trustcrow, you will be the primary point of contact for our clients, guiding them through their entire journey with our products/services.
• Your responsibilities will encompass understanding client needs, resolving inquiries, providing in-depth product knowledge, conducting effective training sessions, analyzing customer feedback, and fostering client retention.
• We are looking for an enthusiastic professional with excellent communication, problem-solving, and relationship-building skills.

Responsibilities

• Initiate proactive communication with clients to understand their goals and challenges.
• Build and nurture strong relationships with clients, acting as their trusted advisor.
• Develop a comprehensive understanding of our products/services to provide expert guidance to clients.
• Conduct engaging training sessions, ensuring clients are proficient in utilizing our offerings to their full potential.
• Address customer inquiries and resolve issues promptly and efficiently, ensuring high levels of customer satisfaction.
• Collaborate with internal teams to resolve complex problems and provide effective solutions to clients.
• Gather, analyze, and report customer feedback, identifying trends and areas for improvement.
• Work closely with the product development team, advocating for client needs and contributing to product enhancements.
• Implement retention strategies to ensure client loyalty and satisfaction.
• Identify upselling opportunities and collaborate with sales teams to expand clients’ engagement with our offerings.
• Maintain detailed records of customer interactions, feedback, and issue resolutions.
• Generate regular reports outlining customer engagement metrics and satisfaction levels.
• Stay updated with industry trends and product developments to provide informed recommendations to clients.
• Participate in training programs and workshops to enhance skills and knowledge.
• Any other duties as assigned or required by the company or the group

Qualifications and Requirements:

• Bachelor’s degree in relevant field or equivalent work experience.
• Minimum of 5 years experience in customer service, account management, or customer success roles within the tech industry.
• Exceptional communication skills, both written and verbal.
• Strong analytical and problem-solving abilities.
• Empathetic approach with a focus on understanding and addressing client needs.
• Proficiency in CRM software and customer support tools.
• Detail-oriented with excellent organizational skills.
• Proactive attitude and ability to work effectively in a team environment.
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Advanced troubleshooting and multi-tasking skills.

go to method of application »

• We are seeking a strategic and results-oriented Business Development Manager specializing in Supply & Materials to join our dynamic team.
• The ideal candidate will play a pivotal role in identifying, developing, and expanding business opportunities within the supply chain and materials sector.
• Are you a strategic and result-oriented Business Development Manager with rich knowledge in supply chain operations & Material sector and history of successfully executing supply & material transactions or projects?
• Do you like sourcing for clients, pursuing opportunities and closing deals?
• Are you looking for a performance-driven culture where you earn more money to bring in more clients. If so, you may be a good fit for the Business Development Manager-Supply & Material, and we'd like to hear from you.
• The successful candidate will be responsible for fostering strong relationships with suppliers, driving growth initiatives, and ensuring the success of our supply chain operations. 

Responsibilities

• Market Analysis and Strategy, Supplier Relationship Management, New Business Development, Sales and Revenue Generation, Collaboration and Communication, 
• Conduct comprehensive market research to identify key trends, opportunities, and potential risks within the supply and materials sector.
• Develop and implement effective business development strategies to capitalize on market opportunities and drive growth.
• Identify and establish relationships with potential suppliers and partners.
• Negotiate contracts and agreements, ensuring favorable terms, pricing, and service level agreements.
• Maintain and nurture strong relationships with existing suppliers to ensure a reliable and efficient supply chain.
• Proactively identify and pursue new business opportunities, partnerships, and collaborations.
• Work closely with cross-functional teams to tailor solutions that align with customer needs and company objectives.
• Develop and implement sales strategies to achieve revenue targets within the supply and materials business segment.
• Track and report on sales performance, providing regular updates to the leadership team.
• Collaborate with internal teams, including marketing, operations, and finance, to ensure seamless execution of business development initiatives.
• Communicate effectively with key stakeholders, presenting business proposals and updates as needed.
• Any other duties as assigned or required by the company or the group

Qualifications and Requirements:

• 8+ years of sales and/or ops experience in property, construction, finance, etc.
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field. Master's degree is a plus
• Proven experience in business development, with a focus on supply chain and materials.
• Demonstrated success in negotiating contracts and building strong supplier relationships.
• Experience in achieving and exceeding sales targets.
• Strong analytical and strategic thinking skills.
• Excellent negotiation and communication skills.
• Ability to work independently and collaboratively in a team environment.
• Familiarity with supply chain processes and materials management
• Technical supply chain operation & material sector skills required to create proposals and find solutions to meet client requirements.
• Exceptional communication and presentation skills, both written and verbal, to express technical and nontechnical concepts clearly and concisely.
• Excellent organizational skills to meet goals and set priorities.
• Be proactive, organized and handle work under stressful and uncertain environments
• Proven sales track record
• Proficiency in MS Office, CRM software (e.g. Odoo, Salesforce), and other sales application programs
• Excellent presentation, interpersonal skills, communication and negotiation skills
• Ability to build strong relationships with clients
• Strong analytical skills and ability to think strategically with problem-solving skills.
• Excellent time management and prioritization skills
• Ability to manage multiple tasks simultaneously and work with little or no supervision.
• Ability to work well in a high-energy, fast-paced environment either independently or with a team
• Any relevant certifications in business development or supply chain management would be advantageous.