Jobs at Omnibiz Africa

Responsibilities

• Measure the impact of the usage of our solution for our customers.
• Data driven measurement of adoption of our solution, new releases as well as their impact on our customers’ businesses.
• Onboard new clients.
• Assist with account creation and setup. Provide assistance and guidance to the product team.
• Enhance Customer Training.
• Build video / PDF / other materials to provide quality training and ease the adoption of our applications.
• Maintain constant knowledge of our customers’ industry as well as ours.
• Be in the know of market trends and understand the operational functions of our customers in order to be in a position to provide the best solutions.
• Weekly / Monthly / Quarterly reviews of customer accounts and measurement of impact, highlight areas of improvements.
• Customer goal alignment and achievement through our product.
• Constant communication with customers, ensuring their challenges are attended to immediately.
• Diligently investigate and resolve customer queries, report errors / issues to the product team, do constant follow up with internal teams to ensure customer issues are resolved on priority.
• Ensure proper communication and constant adoption of new features / releases done.
• Testing of new / improved product releases / features.
• Working with the product managers and software testers to ensure new releases are in line with requirements and processes of customers.

KPIs

• Time taken for product / feature adoption.
• Customer Churn Rate / LTV
• Sales metrics based on what customers want to achieve using our solution

Qualifications

• Communications or Marketing Degree.
• A minimum of 4 years’ experience in the same role or something related
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.

What We Offer

• Growth
• Good working condition
• Equal Opportunity
• Exchange ideas and meet colleagues from different teams in our active squads

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Job Description

• Carry out monthly compilation and timely filing of various regulatory remittances to the appropriate authorities such as FIRS, LSIR/Other States, PENCOM, etc.
• Ensure company compliance with annual filing returns such as PAYE Returns, Income Tax Returns (inclusive of Education Tax, CIT, and others).
• Ensure the Company complies with all federal, state and local tax regulations in place and that maybe released from time to time.
• Ensure statutory deductions are applied by the company and remitted before due date to avoid penalties, and/or fines.
• Take responsibilities of all statutory relevant accounts in the GL and ensure reconciliations are done and accounts properly stated.
• Liaise with a tax consultant in timely closure of tax circulars and/or queries on the company, and where applicable, provide appropriate supporting and relevant schedules.
• Extract, collate and neatly file relevant documents and proof of tax remittances for easy retrieval to support any tax investigation exercises.
• On daily basis, support Account Payable and other units by providing advice on the applicability or otherwise of WHT on a transaction and the applicable WHT rate.
• Monitor and follow up to ensure the receipt/collection of withholding tax credit notes on deductions made against the Company. Be familiar with the TAXPROMAX.
• Provide monthly update of statutory compliance performance using the Regulatory Compliance Tracker.
• Manage relationships with the Company’s tax consultants and Tax Stations.
• Keep abreast of key developments/changes in tax regulations.
• Perform any other duties that may be assigned.

Qualifications

• At least a First Degree from a reputable higher institution
• Possession of relevant professional certificates (ICAN, ACA etc)
• At least 3 years quality experience.

You will be part of a:

• Culturally diverse team
• Aesthetically cool work environment
• Generally happy workforce.

Salary and Benefits

• Competitive salary
• HMO, 13th month salary etc.