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  • Posted: Oct 5, 2022
    Deadline: Not specified
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    Omnibiz is an unified FMCG trade platform that eliminates the inefficiencies of traditional trade by digitizing the key stake holders. We bring together neighborhood retailers, distributors, 3rd party logistics partners and FMCG manufacturers onto a single platform. Omnibiz ensures retailers get better ROI and distributors / manufacturer grow volume and reach through wider distribution network.
    Read more about this company

     

    Customer Success Manager

    Responsibilities

    • Measure the impact of the usage of our solution for our customers.
    • Data driven measurement of adoption of our solution, new releases as well as their impact on our customers’ businesses.
    • Onboard new clients.
    • Assist with account creation and setup. Provide assistance and guidance to the product team.
    • Enhance Customer Training.
    • Build video / PDF / other materials to provide quality training and ease the adoption of our applications.
    • Maintain constant knowledge of our customers’ industry as well as ours.
    • Be in the know of market trends and understand the operational functions of our customers in order to be in a position to provide the best solutions.
    • Weekly / Monthly / Quarterly reviews of customer accounts and measurement of impact, highlight areas of improvements.
    • Customer goal alignment and achievement through our product.
    • Constant communication with customers, ensuring their challenges are attended to immediately.
    • Diligently investigate and resolve customer queries, report errors / issues to the product team, do constant follow up with internal teams to ensure customer issues are resolved on priority.
    • Ensure proper communication and constant adoption of new features / releases done.
    • Testing of new / improved product releases / features.
    • Working with the product managers and software testers to ensure new releases are in line with requirements and processes of customers.

    KPIs

    • Time taken for product / feature adoption.
    • Customer Churn Rate / LTV
    • Sales metrics based on what customers want to achieve using our solution

    Qualifications

    • Communications or Marketing Degree.
    • A minimum of 4 years’ experience in the same role or something related
    • Highly organized and able to multi-task.
    • Self-driven and proactive nature.
    • Excellent communication and interpersonal skills.
    • Demonstrate leadership qualities.
    • High computer literacy and ability to learn new software.
    • Knowledge of customer success processes.
    • Experience in document creation.
    • Patient and active listener.
    • Passion for service.

    What We Offer

    • Growth
    • Good working condition
    • Equal Opportunity
    • Exchange ideas and meet colleagues from different teams in our active squads

    go to method of application ยป

    Tax and Compliance Executive

    Job Description

    • Carry out monthly compilation and timely filing of various regulatory remittances to the appropriate authorities such as FIRS, LSIR/Other States, PENCOM, etc.
    • Ensure company compliance with annual filing returns such as PAYE Returns, Income Tax Returns (inclusive of Education Tax, CIT, and others).
    • Ensure the Company complies with all federal, state and local tax regulations in place and that maybe released from time to time.
    • Ensure statutory deductions are applied by the company and remitted before due date to avoid penalties, and/or fines.
    • Take responsibilities of all statutory relevant accounts in the GL and ensure reconciliations are done and accounts properly stated.
    • Liaise with a tax consultant in timely closure of tax circulars and/or queries on the company, and where applicable, provide appropriate supporting and relevant schedules.
    • Extract, collate and neatly file relevant documents and proof of tax remittances for easy retrieval to support any tax investigation exercises.
    • On daily basis, support Account Payable and other units by providing advice on the applicability or otherwise of WHT on a transaction and the applicable WHT rate.
    • Monitor and follow up to ensure the receipt/collection of withholding tax credit notes on deductions made against the Company. Be familiar with the TAXPROMAX.
    • Provide monthly update of statutory compliance performance using the Regulatory Compliance Tracker.
    • Manage relationships with the Company’s tax consultants and Tax Stations.
    • Keep abreast of key developments/changes in tax regulations.
    • Perform any other duties that may be assigned.

    Qualifications

    • At least a First Degree from a reputable higher institution
    • Possession of relevant professional certificates (ICAN, ACA etc)
    • At least 3 years quality experience.

    You will be part of a:

    • Culturally diverse team
    • Aesthetically cool work environment
    • Generally happy workforce.

    Salary and Benefits

    • Competitive salary
    • HMO, 13th month salary etc.

    Method of Application

    Use the link(s) below to apply on company website.

     

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