Latest Jobs at Infinion Technologies

Job Summary

• As a Customer Success Manager, you will serve as the operational heartbeat of our business and our customer.
• You will ensure we fully leverage the Microsoft Partner ecosystem to deliver value — maximizing incentives, advancing specializations, aligning with Microsoft programs, and ensuring our customers are correctly associated and benefiting from the services we provide. 
• You’ll work across our delivery, sales, and technical teams to ensure that both our partnership with Microsoft and our customer engagements are optimized, accredited, and recognized.

Responsibilities
Partner Center Administration & Governance:

• Maintain and update our organization’s Microsoft Partner Center profile, competencies, locations, and associated roles.
• Ensure accurate customer association using CPOR, PAL, and DAP across all active projects.
• Monitor scorecards, solution partner status, and partner benefits usage.

Incentives & Benefits Optimization:

• Manage end-to-end lifecycle of Microsoft incentives and rebates—from enrollment to claims.
• Ensure timely registration for incentive programs (e.g., Solutions Partner Designations, Co-Sell, Azure Consumption Rebates).
• Work with finance and delivery to reconcile incentive payments and drive benefit realization.

Solution Partner & Specializations Strategy:

• Drive attainment of solution partner designations across all solution areas (Data & AI, Infra, Business Apps, etc.).
• Lead specialization strategy including planning, submission, evidence collation, and renewals.
• Lead roadmap for attaining and maintaining Solution Partner designations.

Customer Association & Usage Linkage:

• Execute CPOR (Claiming Partner of Record), PAL (Partner Admin Link), and DAP (Delegated Admin Privileges) strategies to ensure maximum visibility and credit for customer engagements.
• Support participation in strategic programs like Catalyst, FastTrack, Azure Migration Program, and Solution Assessments.
• Partner with delivery and sales to ensure accurate tagging and tracking.

Customer Workload Adoption & Success:

• Drive and track the customer workload adoption rate for core Microsoft workloads (Azure, M365, Dynamics 365, Security, etc.), aiming for high engagement and utilization.
• Ensure customers activate and adopt the workloads they’ve been onboarded for, monitoring adoption metrics closely.
• Collaborate with delivery and sales teams to ensure that customer usage aligns with their needs, driving usage growth.
• Report on monthly workload adoption rates to leadership and adjust strategies for improving activation and utilization where necessary.

Strategic Insights:

• Support account teams for joint opportunity development.
• Advise leadership on gaps, opportunities, and roadmap planning to deepen Microsoft engagement and customer success alignment.

Qualifications

• 3 - 5+ years of experience within the Microsoft Partner Ecosystem
• Strong familiarity with Microsoft incentive structures, CPOR/PAL processes, and solution partner program.
• Experience driving or supporting solution area specializations and certifications.
• Ability to navigate cross-functional teams and influence without authority.
• Excellent attention to detail and a structured, process-first mindset.
• Strong written and verbal communication skills, with a consulting-level presentation style.
• Familiarity with global compliance and audit standards related to partner engagements.

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Job Description

• We're seeking an accomplished Project Manager to join our PMO and lead the delivery of high-impact initiatives. As a key driver of execution excellence, you'll orchestrate cross-functional teams to deliver strategic internal and client-facing projects with precision and business alignment.

Responsibilities
Project & Delivery Management:

• Manage and deliver multiple internal and client-facing projects (strategy, transformation, or implementation) with clarity, control, and confidence.
• Ensure adherence to PMO lifecycle phases (Initiate → Plan → Execute → Control → Close) while maintaining flexibility for Agile, Waterfall, or hybrid approaches.
• Lead end-to-end project delivery, including scope definition, workstream planning, milestone tracking, and post-implementation reviews.
• Drive strategic alignment by ensuring projects tie to organizational OKRs, value priorities, and business case benefits (cost savings, revenue growth, risk mitigation).
• Own project governance, including steering committee updates, executive briefings, and risk/escalation management.

Consulting & Stakeholder Engagement:

• Act as the primary point of contact for engagements, ensuring accountability across cross-functional teams (internal & client).
• Engage with C-level executives and business sponsors to align on objectives, manage expectations, and drive high-impact decisions.
• Conduct discovery workshops to define project scope, success metrics, and critical milestones.
• Apply hypothesis-driven problem-solving to break down complex challenges and structure actionable recommendations.
• Develop client-ready deliverables (decks, dashboards, progress reports) with clear insights and executive-level storytelling.

Operational Excellence & Reporting:

• Maintain real-time visibility into project health via Power BI dashboards, status reports, and risk/issue logs.
• Track productivity, capacity utilization, and engagement health across assigned projects.
• Lead PMO and steering committee reviews, presenting progress, risks, and mitigation plans.
• Optimize resource allocation (internal teams, vendors, contractors) to maximize efficiency and delivery quality.

Risk, Change & Continuous Improvement:

• Proactively identify and mitigate risks, ensuring timely escalation and resolution of blockers.
• Partner with Change Management teams to drive stakeholder adoption and readiness.
• Implement post-mortems and lessons learned to refine processes and improve future delivery.
• Champion best practices in project management and contribute to PMO knowledge sharing.

Qualifications

• Bachelor’s Degree in Business, Engineering, Technology, or a related field.
• 3 - 5+ years of project management experience in a structured PMO or consulting environment.
• PMP, PRINCE2, or Agile certification (PMI-ACP, SAFe, ScrumMaster).
• Proficiency with Microsoft Project, or equivalent tools.
• Strong leadership, communication, and organizational skills.
• Proven track record of delivering complex, high-impact projects on time and within budget.
• Sector experience in technology, financial services, or digital transformation programs.