Fresh Vacancies at Kudi

Location: Lekki Phase 1, Lagos

Responsibilities
About the Position:

• Provide seamless/personalized customer experience to our customers.
• Engage and build customer loyalty by delivering above-and-beyond hospitality via email, phone and other digital communications and any other functions as may be assigned by the supervisor/team lead.
• Interface with internal stakeholders to ensure an effective resolution process for customers/stakeholders.
• Maintain updated knowledge of the organization's products, services, and customer service policies.
• Communicate effectively with stakeholders to help resolve issues with Kudi support tools.
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
• Recommend new services/solutions or make suggestions for improvements by identifying relevant features and benefits.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs.
• Learn our product to configure the platform to meet the needs of new users.
• Provide platform training and onboarding for new and existing users.
• Develop and maintain an ideal user/customer profile and collect User feedback.
• Interface with other internal teams in order to help agents resolve their issues.
• Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution.

Requirements
About You:
The ideal candidate for this role should have:

• Strong command of written and verbal English.
• The ability to speak an indigenous Nigerian language is an added advantage.
• Minimum of a Bachelor’s Degree from a recognised institution.
• A minimum of  2 years of previous customer service experience is a plus.
• A friendly and welcoming manner with clients and other members of the customer service team.
• Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
• Familiarity with customer relationship management (CRM) software programs.
• Ability to explain complex concepts in a clear, simple manner to customers.
• Excellent organizational and multitasking skills.
• Ability to maintain a calm and polite manner in stressful situations.
• Willingness to cooperate with customers and management to resolve any issues that may arise.
• Passion for delivering an amazing customer experience.
• Good time management skills and an ability to thrive in a fast-paced environment.

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Location: Lekki, Lagos

Job Summary

• We’re seeking an experienced Quality Assurance Engineer.
• As a QA Engineer, you will be responsible for ensuring our services are thoroughly tested and ready to serve customers.
• You will work with technical leads to develop a deep understanding of the system architecture, help to conceptualise appropriate acceptance tests and automate them within our integration testing framework.
• You will be responsible for ensuring tests run smoothly and quickly and also ensuring that broken tests are rapidly directed to the responsible engineers for correction.
• The ideal candidate is an exceptionally organized, methodical professional with the experience necessary to take ownership of our integration testing needs.
• If you’re excited about this, join our team!

Responsibilities
About the Position:

• Ensure our services are thoroughly tested and ready to serve customers.
  Work with technical leads to develop a deep understanding of the system architecture.
• Help to conceptualise appropriate acceptance tests and automate them within our integration testing framework.
• Ensure tests run smoothly and quickly.
• Ensure that broken tests are rapidly directed to the responsible engineers for correction.

Requirements
About You:

• BSc or Higher, especially in Computer Science/Mathematics.
• 3+ years experience with Python.
• 3+ years of experience working with microservices/distributed systems.
• Prior testing experience, e.g. as a QA or Software Developer.
• Solid experience with Linux/GNU environments, e.g. bash, sed, etc.
• Solid experience with git.

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Location: Lekki, Lagos

Responsibilities
About the Position:

• You will work with React using Redux for State Management.
• You will be converting Figma designs to user interfaces.
• You will be responsible for web apps from development to deployment.
• You will join a small, fast-paced team of engineers.
• You will be a point of call for technical matters.

Requirements
About You:

• At least 5 years of experience developing Javascript applications.
• Excellent at creating cross-browser compatible and responsive user interfaces.
• Experience building and maintaining React applications with Redux for state management.
• Proficient in CSS preprocessors (LESS/SASS), CSS modules and BEM architecture.
•  Understanding of component architecture and React patterns (like Higher Order Components (HOC), Hooks, render functions) 
• Can deliver efficient, easy-to-maintain and scalable Javascript and CSS code.
• Experience working with type checking solutions (like Flow or TypeScript).
• Knowledge of testing, web performance and optimisation.
• Can interpret Figma prototypes and deliver pixel perfect design.
• Ability to work autonomously and lead technically.
• Ability to take initiative and get stuff done.
• Excellent attention to detail.
• Great communication skills.