Fresh Jobs at Westfield Consulting Limited

Location: Ikeja, Lagos

Job Summary

• Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
• He or She helps customers understand the products and answer questions about their reservations.
• They can sometimes be seen as having a role in sales.

Job Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing the company’s products inside and out so that all questions can be answered
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support.

Qualifications

• Bachelor’s Degree in English or related Art courses
• Ability to stay calm when customers are stressed or upset
• Good use of computers
• Experience working with customer / sales support.

Skills / Competencies:

• Knowledge of customer management practice
• Problem-solving attitude
• Excellent communication skills
• Teamwork and good work ethics
• Persuasive Speaking Skills
• Ability to Use Positive Language.

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Location: Ikeja, Lagos

Job Description

• The Corporate Finance / Lease Officer would build and preserve trusting relationships with our clients to get quality risk assets such as Corporate Loans, operating, and finance leases.
• We will rely on you to find ways to outperform our competition and maintain our company’s positive image. Ultimately, you’ll maintain strong relationships with the company’s clients to boost our brand and profits.
• Candidate must have strong Knowledge in Risk Assets for business loans, leasing and fleet management, and following through transactions to disbursements.

Job Responsibilities

• Financing of LPO 
• Identify and approach potential clients to establish Business relationships
• Identify and approach key staff in companies to cultivate profitable relationships
• Meet with loan applicants to identify their needs and collect information for loan applications
• Understand clients’ needs and develop plans to address them
• Prepare detailed loan proposals
• Reject loan applications when necessary and explain deficiencies to applicants
• Submit loan applications in a timely manner
• Follow up with repayments and close monitoring of the Loan
• Aim to preserve customers and renew contracts
• Promote excellent customer service
• Gain solid knowledge of competitors to build new profitable products
• Attentive to detail and organized
• Must be self-motivated, flexible, and able to manage other assigned tasks
• Prepare reports about the degree of risk in lending money as at when due
• Analyze credit data and financial information of Client
• Conferring with Clients to verify their financial/credit transactions and resolve their complaints
• Repetitively work towards increasing clientele base and products volume of portfolio
• Inspection of leased assets
• Interview applicants to define financial eligibility and establish debt payment plans.

Qualifications

• Bachelor’s Degree in Accounting / Banking and Finance / Business Administration with 1 - 3 years work experience.