Customer Service Representative at Westfield Consulting

Location: Ikeja, Lagos

Job Summary

• Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
• He or She helps customers understand the products and answer questions about their reservations.
• They can sometimes be seen as having a role in sales.

Job Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing the company’s products inside and out so that all questions can be answered
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support.

Qualifications

• Bachelor’s Degree in English or related Art courses
• Ability to stay calm when customers are stressed or upset
• Good use of computers
• Experience working with customer / sales support.

Skills / Competencies:

• Knowledge of customer management practice
• Problem-solving attitude
• Excellent communication skills
• Teamwork and good work ethics
• Persuasive Speaking Skills
• Ability to Use Positive Language.