Jobs at QuickMove.com.ng Logistics Limited

Job Description

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products/ services inside and out so that you can answer questions.
• Processing orders, forms, applications, invoices and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support
• Work with the entire team to ensure proper customer service is being delivered.

Job Requirements

• Candidates should possess minimum of an SSCE qualification with relevant work experience.
• Related work experiences, such as logistics, warehousing, storage, janitorial, retail or administration, could be an advantage.
• Computer literacy with the ability to use IT packages and electronic communication methods.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and manage time effectively
• Applicants must be IT literate and comfortable using computers.
• Ability to stay calm when customers are stressed or upset.
• Must be available to work occasionally at nights, holidays and weekends
• Familiarity with all of the goods and services offered by the company.

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Job Description

• Ensuring the team (field supervisor, truck driver, packers, loaders) in the supply chain are working effectively and efficiently to ensure smooth operations.
• You will monitor the recruitment, and organizing of movers, janitors and contractors as well as monitor the entire moving and cleaning process.
• You are also to ensure fast and safe transportation of client’s properties in the most cost-effective way. The goal is to manage the entire cycle so as to enhance business development and ensure sustainability and customer satisfaction.
• You will supervise cleaners during the cleaning process and periodically visit janitors at their respective locations.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Negotiate with, recruit and organize contractors (Truck hires, Electricians, Plumbers etc) as may be required.
• Organize and properly Orientate the team for every job.
• Responsible for managing the execution, direction, and coordination of relocation.
• Planning moves, managing budgets, organizing schedules, and ensuring that properties are safe and properly loaded and offloaded.
• Making reports, processing documents, logs and other records that display departmental performance.
• Develop a process to track and record value delivered to the customer, Identify and seize profitable business opportunities, and Utilize available metrics to monitor and maximize customer efficiencies and achieve cost savings.
• Use of IT systems to manage client base;
• Liaising and negotiating with customers and partners;
• Resolve problems concerning transportation, logistics systems, or customer issues.
• Continually try to improve and develop business performance within the constraints of proximity, fuel costs, costs of materials, and rising environmental pressures.

Job Requirements

• Candidates should possess minimum of an SSCE qualification with relevant work experience.
• A logical and systematic approach to work;
• Good time management ability;
• Ability to solve problems and make decisions, as well as think laterally and offer creative solutions;
• Commercial awareness and numeracy skills;
• Ability to work in a high-demand and fast-paced environment.
• Strong interpersonal skills and the ability to work well as part of a team, as well as manage people;
• Excellent communication skills, both oral and written;
• Negotiation and analytical skills.
• Applicants must be able to drive and possess a valid driver’s license
• Ability to stay calm when customers are stressed or upset.
• Must be available to work occasionally at nights, holidays and weekends
• Familiarity with all of the goods and services offered by the company.
• Related work experiences, such as logistics, warehousing, storage, janitorial, retail or administration, could be an advantage.
• Computer literacy with the ability to use IT packages and electronic communication methods.