Customer Service Representative at Quickmove.com.ng Logistics Limited

Job Description

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products/ services inside and out so that you can answer questions.
• Processing orders, forms, applications, invoices and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support
• Work with the entire team to ensure proper customer service is being delivered.

Job Requirements

• Candidates should possess minimum of an SSCE qualification with relevant work experience.
• Related work experiences, such as logistics, warehousing, storage, janitorial, retail or administration, could be an advantage.
• Computer literacy with the ability to use IT packages and electronic communication methods.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and manage time effectively
• Applicants must be IT literate and comfortable using computers.
• Ability to stay calm when customers are stressed or upset.
• Must be available to work occasionally at nights, holidays and weekends
• Familiarity with all of the goods and services offered by the company.