Jobs at Pruvia Integrated Limited

Job Brief

• We are looking for a customer-oriented service representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities
Customer Service Responsibilities list:

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements and Skills

• HND / B.Sc. in any relevant field.
• Minimum of 2 years of proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

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Job Brief

• We are urgently looking for Pharmacist intern who will be responsible for preparing and administering appropriate pharmaceuticals to patients.
• You will achieve this either by executing a physician’s order or by addressing the patient’s problems and needs.

Responsibilities

• Review and execute physician’s prescriptions checking their appropriateness and legality
• Organize the pharmacy in an efficient manner to make the identification of products easier and faster
• Maintain full control over delivering, stocking and labeling medicine and other products and monitor their condition to prevent expiring or deterioration
• Listen carefully to customers to interpret their needs and issues and offer information and advice
• Provide assistance other medical services such as injections, blood pressure/ temperature measurements etc.
• Prepare medicine when appropriate using correct dosages and material for each individual patient
• Keep records of patient history and of all activities regarding heavy medication
• Keep abreast of advancements in medicine by attending conferences and seminars and collaborating with other healthcare professionals
• Comply with all applicable legal rules, regulations and procedures.

Requirements and skills

• Degree in Pharmacy / Pharmacology
• 0 - 1 year experience as a pharmacist
• Thorough understanding of dosage administration and measurement, chemical compounds, medical brands etc.
• Outstanding knowledge of MS Office and Pharmacy information systems (eg. MediTech, Mediware etc.)
• Good organizing skills
• Excellent communication skills with a customer oriented approach
• Integrity and compassion.