Job Offers at Koolboks

Job Summary

• We are looking for a customer-focused and detail-oriented Customer Service Representative to join our team at Koolboks. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and providing top-notch support to ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a passion for delivering excellent service.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and social media.
• Provide accurate information about Koolboks products, services, and policies.
• Resolve customer complaints efficiently and professionally.
• Process orders, returns, and exchanges while ensuring a smooth customer experience.
• Maintain detailed and updated records of customer interactions and transactions.
• Follow up on customer inquiries to ensure timely resolution.
• Work closely with the sales and technical support teams to address customer concerns.
• Gather and report customer feedback to help improve products and services.
• Assist in developing customer service policies and procedures for improved efficiency.
• Stay updated on company products, industry trends, and best customer service practices.

Qualifications & Requirements

• Minimum of HND/Bachelor’s degree in Business, Communications, or a related field.
• Proven experience in customer service, support, or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle difficult customers and de-escalate situations professionally.
• Proficiency in CRM software and Microsoft Office Suite.
• Self-motivated, proactive, and able to work in a fast-paced environment.
• Fluency in English is an advantage.

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Job Summary

• We are seeking a proactive and results-driven Field Sales Agent to join our sales team at Koolboks.
• The ideal candidate will be responsible for identifying sales opportunities, engaging with potential customers, and driving sales growth through direct field visits.
• This role requires strong communication skills, a persuasive approach, and the ability to build and maintain relationships with clients.

Key Responsibilities

• Identify and approach potential customers in assigned territories.
• Promote and sell Koolboks products to businesses, retailers, and individual customers.
• Conduct product demonstrations and educate customers on product benefits.
• Develop and maintain strong relationships with new and existing clients.
• Achieve and exceed sales targets and performance metrics.
• Gather market intelligence and provide feedback on customer needs and competition.
• Maintain accurate records of sales activities, customer interactions, and reports.
• Collaborate with the sales team to develop and implement effective sales strategies.
• Handle customer queries, objections, and follow up on leads to ensure conversions.
• Represent the company at trade shows, exhibitions, and promotional events.

Qualifications & Requirements

• Proven experience in field sales, direct sales, or a similar role.
• Strong interpersonal and negotiation skills.
• Excellent verbal and written communication skills.
• Ability to work independently and meet sales targets.
• Familiarity with sales reporting tools and CRM software is a plus.
• Must be self-motivated, goal-oriented, and adaptable.
• Willingness to travel within assigned territories.

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Job Summary

• We are seeking a dynamic and results-driven Telesales Representative to join our sales team at Koolboks.
• The ideal candidate will be responsible for generating leads, closing sales, and maintaining strong customer relationships through outbound and inbound calls.
• You will play a key role in driving revenue growth and expanding our customer base.

Key Responsibilities

• Make outbound calls to potential and existing customers to promote Koolboks products.
• Respond to inbound inquiries and convert leads into sales.
• Educate customers on product features, benefits, and pricing.
• Maintain a database of customer information and update records in the CRM system.
• Follow up on leads and ensure timely responses to customer queries.
• Meet and exceed monthly and quarterly sales targets.
• Handle objections, negotiate, and close deals effectively.
• Collaborate with the sales and marketing team to optimize lead conversion strategies.
• Provide excellent customer service and build long-term relationships with clients.
• Stay updated on industry trends and competitors' products.

Qualifications & Requirements

• Proven experience as a telesales representative, customer service representative, or similar role.
• Excellent communication and negotiation skills.
• Ability to persuade and influence potential customers.
• Strong problem-solving skills and attention to detail.
• Self-motivated and goal-oriented with a strong work ethic.
• Ability to work under pressure and meet sales targets.