Customer Service Representative at Koolboks

Job Summary

• We are looking for a customer-focused and detail-oriented Customer Service Representative to join our team at Koolboks. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and providing top-notch support to ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a passion for delivering excellent service.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and social media.
• Provide accurate information about Koolboks products, services, and policies.
• Resolve customer complaints efficiently and professionally.
• Process orders, returns, and exchanges while ensuring a smooth customer experience.
• Maintain detailed and updated records of customer interactions and transactions.
• Follow up on customer inquiries to ensure timely resolution.
• Work closely with the sales and technical support teams to address customer concerns.
• Gather and report customer feedback to help improve products and services.
• Assist in developing customer service policies and procedures for improved efficiency.
• Stay updated on company products, industry trends, and best customer service practices.

Qualifications & Requirements

• Minimum of HND/Bachelor’s degree in Business, Communications, or a related field.
• Proven experience in customer service, support, or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle difficult customers and de-escalate situations professionally.
• Proficiency in CRM software and Microsoft Office Suite.
• Self-motivated, proactive, and able to work in a fast-paced environment.
• Fluency in English is an advantage.