Jobs at HRbreakoutRoom

Location: Lekki Phase 1, Lagos

Job Overview

• As the Customer service executive, you are responsible for achieving sales goals through exceptional customer service, providing product/services information, answering questions, and resolving any emerging problems that our customers might face with accuracy and efficiency.

Duties and Responsibilities

• Welcome walk-in clients
• Develop in-depth knowledge of all products: their features and benefits
• Respond to calls, emails, and direct messages on social media platforms(WhatsApp,Facebook, and Instagram)
• Collect and record information and appointment details from walk-in clients
• Book and confirm appointments
• Send appointment reminders to clients
• Prepare daily reports on sales
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Receive and process payments from walk-in clients
• Confirm payments and send receipts via email
• Reconcile clients orders with stylists
• Keep records and follow up with stylists to know the status of clients orders
• Ensure clients orders being sent out are in line with the company’s standards
• Call clients to get feedback after-sales and services
• Send company approved broadcast messages and newsletters to customers monthly
• Take the extra mile to engage customers.

Qualifications

• BSc / HND in a related field.
• 3 years' experience in a similar role.
• Great interpersonal skills
• Highly Organized and Self-control
• Able to work under pressure to meet deadlines
• Good organizational skills
• Customer orientation and ability to adapt/respond to different customers
• Effective listening skills
• High emotional intelligence
• Excellent written and verbal communication skills
• Ability to multitask, prioritize, and manage time effectively.

Working days:

• Monday - Saturday (9am - 7pm).

Salary
N80,000 - N120,000 Monthly.

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Job Summary

• We require a Finance Manager to supervise, track and evaluateday-to-day activities.
• FinanceManager responsibilities include establishing financial status by developing and implementing systems for collecting,analyzing, verifying and reporting information.

Responsibilities

• Maintenance of records and document retention
• Monthly bank reconciliation
• Monthly bookkeeping
• Preparation and maintenance of investment schedules.
• Review of investment contracts to ensure that revenue is recognized when a performance obligation is satisfied.
• Drafting of monthly/quarterly management accounts and presentation of reports
• Identification and analysis of accounting issues
• Preparations of and consolidation of Annual Budgets
• Preparation of forecast
• Preparation and maintenance of general ledgers and sub-ledgers
• Preparation of IFRS financial statements
• Attending to Internal and External Auditors’ queries
• Fixed assets verification.
• Development of accounting policies in compliance with the requirements of nternational Financial Reporting Standards.
• Prepares asset, liability, and capital account entries by compiling and analysing accounting information
• Preparing accounts and tax returns.
• Administering payrolls and controlling income and expenditure.
• Negotiating the terms of business deals and moves with clients and associated organisations.
• Ensure company financial accounts, such as credit cards, are paid on time
• Perform internal audits on financial activities as necessary
• Review both incoming and outgoing invoices

• Plan, implement and supervise the company’s financial strategy

Requirements

• Bachelor's Degree in Accounting, Finance, or related field.
• 3 - 6 years work experience.
• Experience in Management, Accounting, or a related field may be preferred.
• Excellent leadership and communication skills.
• Strong understanding of accounting, finance, and management principles.
• Exceptional math skills.
• Proficiency with computers, especially bookkeeping software and MS Office.
• High level of efficiency and accuracy.
• Willingness to comply with all local, state, federal, and company regulations.
• Attention to detail and the ability to analyze large amounts of data.

Salary
N200,000 - N400,000 / month.

Interested and qualified candidates should send their CV to: info@hrbreakoutroom.com using the Job Title as the subject of the mail.