Fresh Jobs at Westfield Consulting

Our client, an event industry in Lagos is in need of a CUSTOMER SERVICE OFFICER

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Write invoice and thorough follow up on clients
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing the company inside and out so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• ND or its equivalent
• Minimum of 2-3years as a customer service officer
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• PS: candidates staying at Surulere or its environs will be highly considered

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Responsibilities

• Developing and sustaining solid relationships with company stakeholders and customers.
• Analyzing customer feedback data to determine whether customers are satisfied with company products and services.
• Recruiting, training, and guiding business development staff.
• Providing insight into product development and competitive positioning.
• Analyzing financial data and developing effective strategies to reduce business costs and increase company profits.
• Conducting market research to identify new business opportunities.
• Collaborating with company executives to determine the most viable, cost-effective approach to pursue new business opportunities.
• Meeting with potential investors to present company offerings and negotiate business deals.

Requirements

• Bachelor's Degree in Business Management or Administration, Finance, Accounting, Marketing, or related field.
• Minimum of 3 years of experience
• Proven experience working as a business development officer or similar role.
• Proficiency in all Microsoft Office applications.
• The ability to travel as needed.
• The ability to work in a fast-paced environment.
• Excellent analytical, problem-solving and management skills.
• Exceptional negotiation and decision-making skills.
• Effective communication skills.
• Strong business acumen.
• Detail-oriented

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Locations: Ajeromi-ifelodun, Mushin, Oshodi-Isolo, Ojo, Agege, Ifako-ijaye, Amuwo-Odofin, Lagos Mainland, Ikeja, Eti-osa, Badagry, Apapa, Lagos Island and Ibeju-Lekki - Lagos

Job Summary

• Our client is in need of Assistant Supervisors for Aggregation centres across the Local governments.

Functions
Primary Responsibilities include but are not limited to:

• Deliver World Without Waste and local legal targets, including developing and deploying sustainable and commercially viable PET Collection and Recycling Solution.
• Drive awareness and actions on packaging, collection and recycling
• Drive Zero Waste City partnerships
• Assess and build strategic partnerships with local recovery Households
• Align Food & Beverage Industry around collection model
• Build Customer partnerships that support delivery of targets.

Job Requirements / Skills

• Candidates should possess a Bachelor's Degree / OND qualification with at least 1 year work experience.
• Sustainable packaging - collection & recyclingCustomer partnershipStakeholder managementSustainability Measurement & ReportingExcellent problem solver.
• Provides all administrative support which may include operations, inventory, logistics, Q.C but not limited to, composing correspondence, booking clients appointments, coordinating Sorters, maintaining all official files (which may be confidential in nature).
• Maintain a register of all agreements entered by the company outlining nature, parties, dates, duration etc
• Take notes at meetings or provide general assistance during presentations.
• Liaising with clients, suppliers, and vendors as required.

Salary
N70,000 monthly