Customer Service Officer at Westfield Consulting

Our client, an event industry in Lagos is in need of a CUSTOMER SERVICE OFFICER

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Write invoice and thorough follow up on clients
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing the company inside and out so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• ND or its equivalent
• Minimum of 2-3years as a customer service officer
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• PS: candidates staying at Surulere or its environs will be highly considered