Fresh Jobs at Bave Design Studio

• We are hiring a Customer Care Lead to own and manage the entire customer care function of a fast-growing skincare retail brand.
• This role is for someone who understands people, processes, and pressure. Someone who can lead agents, coordinate with the retail front desk, maintain brand tone, and ensure every customer interaction reflects excellence.
• You will not just respond to customers, you will lead the customer care operation.

Key Responsibilities

• Lead and manage customer care agents and retail front desk staff
•  Set customer service standards, tone of voice, and response protocols
•  Oversee customer communication across WhatsApp, Instagram, email, phone, and in-store
•  Handle escalations, complaints, refunds, and sensitive customer issues professionally
•  Train and retrain staff on customer service etiquette, CRM usage, and workflows
•  Monitor response time, resolution time, customer satisfaction, and team performance
•  Work closely with operations, logistics, and management to close customer feedback loops
•  Maintain proper documentation and customer records using CRM tools
•  Ensure consistency between online customer care and physical retail experience

Requirements

• Minimum of 3–5 years experience in customer care or customer experience
•  At least 1–2 years in a lead, supervisory, or managerial customer service role
•  Experience working in retail, skincare, beauty, fashion, or high-volume consumer brands
•  Excellent spoken and written communication skills
•  Calm under pressure and emotionally intelligent
•  Strong leadership and people-management skills
•  Tech-savvy and confident using CRMs, helpdesk tools, and dashboards
•  Ability to train, correct, and improve team performance without micromanaging

Bonus (Not Mandatory)

• Experience setting up or restructuring a customer care department
• Experience with WhatsApp-based customer service at scale
• Familiarity with Zoho, HubSpot, Freshdesk, Zendesk, or similar tools

What Success Looks Like in This Role

• Faster response times
• Fewer unresolved complaints
• A confident, well-trained customer care team
• Customers who feel heard, respected, and valued
• Clear reporting and accountability

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• We are looking for someone who understands how to build, structure, and optimize inventory systems across retail, wholesale, and e-commerce channels, and can take initiative in improving how the entire inventory function operates.

What You Will Be Responsible For

• Overseeing all inventory operations across store, warehouse, and online platforms
• Managing stock levels, movement, and reconciliation across retail and wholesale channels
• Implementing and maintaining structured inventory systems and processes
• Working with ERP and inventory management systems to ensure real-time accuracy
• Coordinating with the website team to ensure product stock reflects accurately online
• Monitoring fast-moving products and preventing stockouts or overstocking
• Conducting regular stock counts, audits, and variance reporting
• Managing supplier stock intake, transfers, and internal stock distribution
• Collaborating with operations, sales, and management teams for smooth daily flow
• What Makes This Role Different
• We are not looking for someone to “manage stock.”
• We are looking for someone who will:
• Take full ownership of the inventory department
• Identify gaps and proactively fix broken systems
• Recommend and implement better inventory structures and workflows
• Help the business scale by ensuring inventory does not become a bottleneck

Requirements

• Proven experience as an Inventory Manager in a retail or FMCG business
• Strong experience working with ERP or inventory management systems

Solid understanding of:

• Stock movement & reconciliation
• Multi-channel inventory (Retail + Wholesale + Online)
• Inventory reporting and analysis
• Experience working in a fast-paced, high-volume environment
• Strong attention to detail and organizational skills
• Ability to take initiative and work independently
• Must be able to resume immediately or within a very short time frame

Preferred (Strong Advantage)

• Experience managing inventory linked to WooCommerce or e-commerce platforms
• Familiarity with tools like Odoo, Zoho Inventory, ERPNext, or similar systems
• Experience in skincare, beauty, or FMCG retail
• Experience setting up or restructuring inventory systems

Who This Role Is For

This role is for someone who:

• Thinks like a systems builder, not just an operator
• Can walk into a busy environment and bring structure and clarity
• Is confident enough to advise management on what needs to change
• Understands that inventory is the backbone of the business

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• We specialize in creating websites for skincare, fashion, and cosmetics brands, and we’re seeking someone who can provide excellent backend support and ensure smooth website functionality for our clients.

Responsibilities

• Upload and manage products (simple & variable) on WooCommerce websites.
• Process, update, and monitor customer orders through the WooCommerce dashboard.
• Create and manage customer and staff user accounts (e.g., shop managers, customers).
• Update website banners, images, and content using Elementor or WordPress editors.
• Manage and publish blog posts, including SEO titles, categories, and featured images.
• Communicate with the project manager or client on product updates, stock status, and website changes.
• Troubleshoot minor website display or plugin issues (basic Elementor or theme adjustments).
• Ensure site consistency, correct product categorization, and general quality control.

Requirements

• Minimum 2 years of experience with WordPress and WooCommerce.
• Ability to handle variable products, variations, and product attributes.
• Working knowledge of Elementor for minor edits.
• Familiarity with WooCommerce order flow (pending, processing, completed, on-hold, refunded, etc.).
• Strong organizational skills and attention to detail.
• Reliable internet connection and availability during standard work hours (Mon–Fri).
• Familiarity with plugins like Yoast SEO, WPForms, or Mailerlite is a plus.

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What You Will Do

• Receive, inspect, and record incoming stock
• Organize products in the warehouse for easy access and tracking
• Pick, pack, and prepare customer orders accurately
• Support dispatch and delivery coordination
• Maintain cleanliness and structure within the warehouse
• Track stock movement and report discrepancies
• Assist with stock counts and inventory audits
• Ensure products are stored properly (especially skincare items)
• Follow warehouse processes and operational guidelines strictly

Requirements

• Previous experience in a warehouse, store, or inventory-related role
• Ability to work morning and night shifts
• Physically fit and able to handle warehouse tasks
• High level of attention to detail
• Honest, responsible, and dependable
• Ability to follow instructions and also work independently
• Basic understanding of stock handling and organization

Bonus 

• Experience in skincare, cosmetics, or FMCG
• Familiarity with inventory systems or POS
• Experience with picking & packing for e-commerce orders

What We’re Looking For

• We are not just looking for someone to “work in a warehouse.”
• We are looking for someone who:
• Takes ownership of their work
• Understands accuracy is critical
• Works with speed and discipline
• Can be trusted with inventory and stock handling

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• This is not a regular marketing role. We are looking for someone who understands how to scale e-commerce businesses, improve conversions, optimize marketing performance, and drive measurable revenue growth across different brands.

What You Will Do

• Develop and execute growth strategies for multiple e-commerce brands
• Analyze website performance and identify revenue opportunities
• Optimize product pages, funnels, and checkout flows
• Improve conversion rates and reduce cart abandonment
• Oversee and optimize Meta & Google Ads performance
• Identify growth opportunities across different client businesses
• Implement retention strategies (email, remarketing, repeat purchases)
• Track, analyze, and report performance across all brands
• Work with designers and developers to improve website performance

What We Are Looking For

• Proven experience working with e-commerce brands or agencies
• Strong understanding of conversion rate optimization (CRO)
• Hands-on experience with Meta Ads and/or Google Ads
• Ability to manage and optimize multiple brands at once
• Strong analytical and problem-solving skills
• Experience with WooCommerce or Shopify

This Role Is NOT For You If:

• You only know how to run ads without understanding revenue
• You don’t understand how websites affect sales
• You struggle to manage multiple projects
• You are not data-driven

This Role Is For You If:

• You think like a business owner, not just a marketer
• You can identify why a store is not performing
• You can manage and grow multiple brands simultaneously
• You are proactive and results-driven