Job Opportunites at Outreach Medical Services

Responsibilities

• Effective communication with clients at every encounter.
• Ensure full understanding and management of client requirements and identification of further opportunities with the client.
• Ensure smooth relationship between the hospital and other stakeholders in our eco system.
• Ensure that all telephone calls (in and out bound) are handled in a timely and professional manner.
• Document Management.
• Medical Records filing and management.
• Electronic medical records management.
• Appointment booking and management manually and electronically.
• Ensure welfare of all Patients.
• Proper documentation and handover of daily activities.
• Filling all registers and sending reports per shift.
• Monitoring and control of all office stationery.
• Administering Customer Service surveys to all clients.
• Ensuring excellent Patients Experience for all patients.
• Preparation of bills for all patients.
• Collection of all forms of payments.
• Issuing of receipts for payments.
• Daily registrations and analysis of cash received.
• Debts and receivables monitoring and recovery.
• Complaints management.

Requirements and Qualifications

Education and Experience:

• B.Sc or HND in Accounting.
• Minimum of 2 years work experience as a Billing/Accounts Officer in a fast growing firm.

Skills:

• Attention to detail.
• Honesty, integrity and confidentiality.
• Team player.
• Must be sharp, analytical, smart and trustworthy.
• Must be computer literate with excellent skills in Microsoft office tools.
• Knowledge of accounting policies, techniques and practices e.g. quick books.

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Job Description

• Business Development.
• Develop creative services and innovative ideas to boost sales and meet assigned branch targets.
• Oversight on the day-to-day management of the hospital.
• Oversight and audit of all activities geared towards increasing revenue.
• Oversight and audit of HMO activities especially billing preparation and posting.
• Proper bookkeeping of all impress allocated.
• Manage clinical, professional, clerical and administrative staff.
• Part of the management of the recruitment, selection, appraisal and development of staff.
• Implement new policies and directives as decided by Management.
• Liaise and negotiate with medical and non-medical staff internally and with people in external organizations, e.g. Government bodies, HMOs, Media etc.
• Gather and analyze data and used it to plan and manage both health projects and systems.
• Ensure quality service and value for money for patients.
• Set budgets and maintained finances within tight constraints.
• Plan and implement strategic changes to improve service delivery.
• Manage information and financial data to analyze and measure Organization’s performance.
• Attend top management meetings, write reports and deliverpresentations to a variety of audiences.
• Timely submission of all daily, weekly and monthly reports to the Management.
• Oversight of all branch social media platforms.
• Support the Medical Superintendent on clinical governance and audit.
• Sit on committees and represent the views of departments and teams.
• Support ICT systems and plan new provision and development for major projects.
• Conduct customer satisfaction surveys and analyze customer surveys.
• Facility Management Oversight.

Education

• B.Sc in Business Management, Business Administration or related field.
• MBA or Master’s Degree in Business related field will be an added advantage.
• Minimum of 5 years post qualification work experience in a health facility.

Requirements:

• Must be sharp, self-motivated, ambitious, creative and target oriented.
• Must be computer literate with prior experience using hospital management software.
• Must have excellent communications and interpersonal skills.
• Must be pleasant looking and amiable.