Customer Service / Billing Representative at Outreach Medical Services

Responsibilities

• Effective communication with clients at every encounter.
• Ensure full understanding and management of client requirements and identification of further opportunities with the client.
• Ensure smooth relationship between the hospital and other stakeholders in our eco system.
• Ensure that all telephone calls (in and out bound) are handled in a timely and professional manner.
• Document Management.
• Medical Records filing and management.
• Electronic medical records management.
• Appointment booking and management manually and electronically.
• Ensure welfare of all Patients.
• Proper documentation and handover of daily activities.
• Filling all registers and sending reports per shift.
• Monitoring and control of all office stationery.
• Administering Customer Service surveys to all clients.
• Ensuring excellent Patients Experience for all patients.
• Preparation of bills for all patients.
• Collection of all forms of payments.
• Issuing of receipts for payments.
• Daily registrations and analysis of cash received.
• Debts and receivables monitoring and recovery.
• Complaints management.

Requirements and Qualifications

Education and Experience:

• B.Sc or HND in Accounting.
• Minimum of 2 years work experience as a Billing/Accounts Officer in a fast growing firm.

Skills:

• Attention to detail.
• Honesty, integrity and confidentiality.
• Team player.
• Must be sharp, analytical, smart and trustworthy.
• Must be computer literate with excellent skills in Microsoft office tools.
• Knowledge of accounting policies, techniques and practices e.g. quick books.