Latest Jobs at StreSERT Services Limited

Job Summary

A Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers 

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Candidates should possess OND qualification only.

Salary

Monthly Take Home– N80,000

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Responsibilities

• Provide accounting and bookkeeping support to the accounting department
• Input accurately, prepare and maintain accounting documents and records
• Prepare bank deposits, general ledger postings and statements
• Reconcile accounts in a timely manner
• Daily enter key data of financial transactions in record books and QuickBooks
• Provide assistance and support to company personnel in the finance unit
• Research, track and restore accounting or documentation problems and discrepancies
• Inform supervisor and compile reports/summaries on activity areas
• Process the remittances of PENSION on EPCOSS (Online) and other remittances as applicable
• Constantly update job knowledge

Requirements and skills

• Proven accounting experience, preferably as an Accounts Assistant, Accounts Receivable Clerk or Accounts Payable Clerk
• Familiarity with bookkeeping and basic accounting procedures
• Competency in MS Excel, databases, and accounting software like QuickBooks
• Hands-on experience with spreadsheets and financial reports
• Accuracy and attention to detail
• Aptitude for numbers
• Ability to perform filing and record-keeping tasks
• Data entry and word processing skills
• Well organized

Educational Qualification

• Preferably an Accounting University graduate, HND certificate at the least
• AAT relevance is a plus