Customer Relationship & Business Development Officer at Selfa

Job Description

• The Customer Relationship & Business Development Officer will be responsible for managing existing customer relationships, improving customer engagement, supporting repeat business, identifying growth opportunities, and contributing to revenue expansion efforts.
• The ideal candidate should have strong communication skills, customer management ability, commercial awareness, and the discipline to follow through consistently on customer and business opportunities.
• This role combines relationship management, account coordination, customer support, and business growth activities.

Key Responsibilities
Customer Relationship Management:

• Manage and maintain strong relationships with existing customers.
• Serve as a primary contact for customer communication and follow-up.
• Ensure customer requests, complaints, and inquiries are resolved promptly and professionally.
• Conduct regular customer engagement and follow-up activities to improve retention and satisfaction.
• Maintain accurate customer records and communication history.
• Coordinate service reminders and calibration due-date follow-ups.

Business Development & Revenue Growth:

• Support efforts to generate repeat business and increase customer retention.
• Identify opportunities for cross-selling and upselling services.
• Assist in preparing quotations, proposals, and customer presentations.
• Follow up on quotations and business leads.
• Support customer onboarding and account growth initiatives.
• Monitor market opportunities and provide customer feedback insights to management.
• Assist in achieving company revenue and customer growth targets.

Account Coordination & Operational Support:

• Coordinate with technical and operations teams to ensure smooth service delivery.
• Track customer jobs, delivery timelines, and outstanding actions.
• Support contract and documentation management for customer accounts.
• Help ensure customers receive calibration certificates, reports, and related documentation on time.

Reporting & CRM Management:

• Maintain and update customer databases and CRM records.
• Prepare periodic reports on:
• Customer engagement activities
• Pending quotations
• Revenue opportunities
• Customer retention
• Outstanding follow-ups

Qualifications
Education & Experience;

• HND/B.Sc. in Business Administration, Marketing, Mass Communication, or related field.
• 1–3 years experience in customer relationship management, sales support, account management, or business development.
• Experience in B2B services, technical services, engineering, or industrial environments is an advantage.

Required Skills & Competencies:

• Strong communication and interpersonal skills.
• Excellent follow-up and relationship management ability.
• Good organizational and coordination skills.
• Commercial awareness and customer-focused mindset.
• Ability to manage multiple customer accounts simultaneously.
• Proficiency in Microsoft Office tools.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively.