Jobs at UHR Consult Limited

Job Overview

• The Customer Care Representative will be responsible for managing customer interactions, ensuring prompt resolution of inquiries, and delivering a seamless customer experience.
• The role focuses on maintaining strong client relationships, supporting internal teams with customer feedback, and upholding the company’s service standards and SOPs.

Key Responsibilities

• Customer Engagement: Handle inbound and outbound customer interactions via phone, email, and social media, ensuring professional and timely responses.
• Issue Resolution: Address and resolve customer complaints, inquiries, and service issues efficiently while maintaining a positive customer experience.
• Information Management: Provide accurate information about products, services, and company policies to customers.
• CRM Management: Document all customer interactions in the CRM system and maintain up-to-date customer records.
• Inter-Departmental Coordination: Liaise with Sales, Technical, and Operations teams to resolve customer issues and ensure service delivery.
• Customer Retention: Build strong relationships with customers to encourage loyalty and repeat business.
• Feedback Reporting: Collect and escalate customer feedback, trends, and complaints to management for continuous improvement.

Job Specifications

• Minimum of B.Sc Degree / HND in any relevant field.
• 2 years of experience in customer service or a related role.
• Proficiency in Microsoft Office and CRM tools is an added advantage.

Required Skills & Competencies:

• Clear, professional, and empathetic communication.
• Strong ability to identify issues and provide solutions.
• Ability to manage difficult customers calmly and professionally.
• Accuracy in documenting and resolving customer concerns.
• Ability to multitask and manage high volumes of interactions.

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Role Summary

• The Sales Executive will be responsible for driving revenue growth through the acquisition of new clients and the management of existing accounts.
• The role focuses on executing the company’s sales strategy, building strong customer relationships, and ensuring consistent achievement of sales targets while upholding company standards.

Key Responsibilities

• Business Development: Identify, prospect, and acquire new clients to expand the company’s customer base.
• Sales Execution: Present, promote, and sell products/services to prospective clients using persuasive communication and negotiation skills.
• Client Relationship Management: Build and maintain strong, long-term relationships with clients to ensure repeat business and customer loyalty.
• Pipeline Management: Maintain an active sales pipeline, track leads, and follow up consistently to close deals.
• Market Intelligence: Monitor market trends, competitor activities, and customer needs to identify new business opportunities.
• Collaboration: Work closely with Marketing, Customer Care, and Operations teams to ensure seamless service delivery.

Job Specifications

• Minimum of B.Sc / HND in Business Administration, Marketing, or related field.
• 2 years of proven sales experience.
• Track record of achieving or exceeding sales targets.
• Proficiency in Microsoft Office and CRM tools is an added advantage.

Required Skills & Competencies:

• Strong ability to close deals and influence decisions.
• Excellent verbal and written communication.
• Ability to build trust and maintain client relationships.
• Strong drive to meet and exceed sales targets.
• Ability to prioritize tasks and manage multiple prospects.

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Job Overview

• The role focuses on day-to-day business operations, inter-departmental coordination, and the execution of the organizationstrategic vision.
• The Manager ensures that the Sales, Technical, Admin, and Finance units work in perfect harmony to meet company-wide goals, while maintaining thestandards of the organization.

Key Responsibilities

• Operational Coordination: Synchronize workflows between the Technical (System Integration) and Sales departments to ensure seamless project delivery.
• Resource Optimization: Manage the company’s assets, human capital, and technology to maximize ROI and minimize wastage.
• Goal Execution: Translate thestrategic vision into actionable departmental targets and monitor their execution.
• Policy Enforcement: Act as the final internal authority on the enforcement of the Employee Policy Handbook and SOPs.
• Problem Resolution: Mediate and resolve complex operational or personnel conflicts that cannot be handled at the spervisorslevel.

Job Specifications

• B.Sc in Management, Business Administration, or Engineering.
• 3 years of operational experience, with 1yearin amanagement role.

Required Skills & Competencies:

• Execution Focus: Strong ability to get things done through people and processes.
• Interpersonal Mastery: Exceptional skill in managing diverse departmental heads and technical teams.
• Data-Driven Decision Making: Ability to use CRM and financial reports to optimize performance.