Customer Care Intern at Prestigious Consulting Group

Job Summary

• The Customer Service Intern will support the customer relations team by responding to client inquiries, managing customer interactions, and ensuring a positive experience for prospective and existing clients.
• The role provides hands-on exposure to customer service operations within the real estate sector.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and social media platforms.
• Provide accurate information about company properties, services, and processes.
• Maintain and update customer records in the company database.
• Assist in scheduling property inspections and client meetings.
• Follow up with prospective and existing clients to ensure satisfaction.
• Handle customer complaints professionally and escalate complex issues when necessary.
• Support the sales and marketing teams with customer engagement activities.
• Prepare basic reports on customer feedback and service performance.

Requirements

• Bachelor’s degree or HND in any relevant field.
• NYSC Corps Members (Corpers) currently serving are encouraged to apply.
• Strong communication and interpersonal skills.
• Good problem-solving and customer handling abilities.
• Basic knowledge of Microsoft Office tools (Word, Excel).
• Ability to multitask and work in a fast-paced environment.
• Interest in customer service and the real estate industry.