Job Vacancies at an American Based Remote Company - Black Pen Recruitment

Responsibilities

• Manage the business’s day-to-day consumer relations protocols, their refinement, CRM segmentation, onsite personalization, and product recommendation programs and platforms.
• Manage key vendor relationships and databases, in formulating strategies, strategy execution, asset deliverable management, as well as the testing of all SMS, emails, among other multi-channel communications.
• Oversee the creation of models against lifetime value, retention, churn, loyalty, and advocacy programs.
• Weekly/monthly/annual departmental calendars that enable the continuous and consistent testing, learning, and optimization in order to maximize consumers’ lifetime value.
• Structure CRM activities with a view of maximizing KPI improvement, ROI, and business impact.
• Oversee and coordinate the implementation of new CRM campaign management tools inclusive of email service provider integration, frontend integration, and CRM integration with the internal IT department, third-party ecommerce providers, and email service providers.
• Directly communicate with consumers and plays a leading role in deciding on the CRM platforms, structures, and architecture in order to guarantee that consumer relations are carried out seamlessly across the business.
• Responsible for the development of consumer segmentation models along with internal and external analysts and based on common characteristics inclusive of purchase history, consumer type, consumer behavior, and demographics.
• Drive the continuous optimization of on-site product recommendations, cross-selling and merchandising opportunities based on segmentation models and desired actions.
• Implements relevant, approved online marketing campaigns, as well as offers for cross-platform communications that are founded on segmentation models and the business’s goals.
• Provides strategic guidance to CRM strategies that will be inclined to drive maximum ROI.
• Works closely with various departments in the business, inclusive of the senior management and key stakeholders in an effort to develop and launch suitable digital marketing initiatives.
• Works closely with the IT department in an effort to better understand all CRM feeds and data flowing in and out of CRM program management tools.
• Works closely with senior CRM management and key stakeholders in developing the consumer loyalty vision for the business and instilling that vision across the organizational departments and contact points, for example, social, web, mobile, email.
• Collaborate with the senior management in building conversion metrics and ensuring consistency in all consumer contact initiatives and programs.
• Guide CRM campaigns and introduce new capabilities for the purpose of meeting emerging business needs and market trends.
• Conduct post-campaign analytics for the purpose of realizing recommendations for future CRM campaigns.

Requirements

• Bachelor’s Degree in Marketing, Information Technology, Public Relations, Business Administration, Economics, Finance, or any other related field.
• 2+ years of experience in CRM marketing or advertising within a Sales team in a fast-paced and highly competitive setting.
• Experience working with multiple communication channels in consumer interactions.
• Experience in basic set-ups and development of corporate-level CRM programs and campaigns.
•  Possess strong analytical skills coupled with project management and planning skills.
• A substantial knowledge in CRM segmentation, campaign management, direct marketing, offer management, data mining, interactive marketing, database marketing, and email marketing.
• Excellent written and verbal communication skills that will ensure these reports and presentations are clear, concise, and convincing.
• Highly proficient in Ms Word for the purpose of creating not only verbally but also visually engaging reports and presentations for CRM management, collaborating personnel, and key stakeholders.
• Must be customer-service oriented, demonstrate an ability to work in a fast-paced environment with ease, be self-motivated and proactive,and have critical attention to detail.
• Be able to prioritize and meet deadlines while working on multiple projects, and have creative problem-solving skills.
• The CRM Manager must also have an ability to create strong, meaningful, and long-lasting relationships

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Responsibilities

• Working with senior management to create ideate production solutions
• Creating detailed product outlines and working with clients to fine-tune them.
• Taking charge of product development.
• Preparing budgets, allocating resources, and delegating tasks.
• Ensuring product development is on track and adjusting schedules as required.
• Working with various design teams to produce product prototypes.
• Conducting market research and obtaining consumer feedback on products.
• Identifying weaknesses in prototypes and making the necessary changes.
• Obtaining feedback from clients, designers, and engineers, and adjusting product specifications as needed.
• Communicate product features and functions to cross functional teams at all levels clearly
• Tracking engineering performance and velocity using JIRA or similar tools.

Requirements

• 4+ years of experience as a Senior Product Manager / Product Manager
• Extensive experience in JIRA
• Engineering background is a plus
• Previous experience managing multiple teams is preferred
• Previous experience working on a growing team is preferred
• Evidence of strong leadership skills and creativity
• Strong communication and interpersonal skills
• Great analytical and problem-solving skills
• Good organization and multitasking abilities
• A keen eye for detail.

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Job Description

• Are you an experienced OTC Trading Operations Manager with insight into the world of Fintech? Someone who understands crypto and the blockchain space.
• The OTC Trading Operations Manager will have experience in the financial
• As an OTC Trading Operations Manager, you should provide excellent customer service, maintain the image and vision of the organization, and achieve the sales goals of the company.
• An outstanding trading operations manager should display a positive attitude focusing on customer satisfaction and possess excellent interpersonal skills.
• Top candidates are clear communicators who are highly self-motivated; eager to collaborate, exchange knowledge and apply new skills to proactively seek out weaknesses in the environment.

Responsibilities
As a OTC Trading Operations Manager, you'll need to:

• Identifying and reaching out to institutional client leads;
• Execute trades in close collaboration with the trading desk;
• Researching on market & competitor trends in the crypto institutional space;
• Drafting and closing client or partnership agreements;
• Proposing new crypto institutional offerings;
• Maintaining ongoing contact with institutional clients, keeping track of client feedback and recommending product improvements.
• Work closely in a cross-functional team environment coordinating with multiple team leads to utilize resources in delivering the OTC needs
• Work closely with Head of OTC operations to define and develop detailed product and business requirements
• Perform User Acceptance Testing and ensure requirements were understood and implemented as requested
• Influence product and technology strategy and direction (roadmap), and product and user experience decision-making
• Manage engagement with internal and external parties
• Evangelize the power of analytics and experimentation in building a data-driven organization
• Actively prioritize product backlog , pre planning, prioritization and user story mapping sessions
• Develop product documentation including specifications, wireframes, site-maps, and process flows.
• Facilitate communication across all project phases and proactively alert management of changes to scope, timelines and resources.

Requirements

• 3 years experience working in asset management/ stock broking/ crypto
• Have to have an entrepreneurial mind
• Able to deal as a hybrid between manager and different divisions such as marketing, sales, customer support, compliance accounting
• A proactive results driven person
• Able to work independently and execute tasks with intuition, based on broad instructions/ objectives from superiors
• Able to help with day to day operations for their manager
• Time-management and organisational skills to manage a variety of tasks and meet deadlines
• The ability to multitask and prioritise your workload
• Excellent attention to detail
• An ability to work under pressure, particularly when dealing with threats and at times of high demand.

Type of person:

• Critical thinking
• Strong in your domain and can engage and lead some of the largest most intimidating companies in the world.