Job Vacancies at Diageo

About Role

• Our ambition is to transform Diageo into a digital-first organization, enabling our brands to engage directly with consumers like never before.
• Our vision is to win in the next generation celebration, engaging and delighting our consumers with world-class leading experiences across every physical and digital touchpoint.

The transformation will reinforce Diageo brands’ equity with an audacious plan focused on:

• Telling our brands’ story through all consumers’ touchpoints, with personalized experiences at scale
• Improving our presence on the digital space, magnifying the execution of our brands’ promise into a seamless omnichannel experience, spreading NSV across multiple sources (B2C, B2D2C, D2C)
• Knowing intimately our end consumers by leveraging collected first party data, responsibly.

To deliver this vision, Diageo is evolving its organization with a new operating model that requires experienced leaders. This role sits within the newly created Africa hub.

Purpose of Role

• Diageo has an ambition to make every consumer experience better with data. The purpose of this role is to step-change the speed and scale at which our consumer data is acquired and used across our brand plans.
• As the Consumer Data Lead in the Africa hub, you will enable the business to collect and use rich, relevant, and legally compliant data for marketing.
• You will ensure that global standards are deployed (and nuanced appropriately) within local marketing processes, technology eco-systems and third-party processing activities.
• This includes ownership of the standards around data collection and its usage, privacy related obligations, and above all, establishing authentic and trusted sources of the consumer data in our markets that we use effectively and optimize against as we learn.
• You will put into action strong working knowledge of consumer data related challenges in a marketing context i.e., data collection, consent and preferences management, data storage, sharing, data marketing, retention as well as breach and crisis management in case of issues.
• You will partner collaboratively with market representatives from Marketing, Legal and Commercial and work hand in hand with Global Marketing and Legal to set the standards, with the goal of simple, agile implementation in local market plans.
• Your success will be measured by your contribution to Diageo’s identifiable records ambition and utilization of those records.

Role Responsibilities

• Overall – you will be the bastion of 1PD on behalf of markets, doing the technical and mechanical work that goes into collecting and maintaining this data.
  • You will align with markets on how they wish to activate their data in media and adjust the privacy policy, preference center and sign-up forms by working closely with legal, technical and dev teams as a project manager.
  • You will ensure that our 1PD data is compliantly transferred and utilized by our media agencies by co-ordinating the safe and compliant passage of this data through secured encrypted files.
• You will ensure potential new consumer data sources are well assessed following Diageo process.
• You will be the subject matter expert for our CRM and CDP technologies – owning the platforms success in markets through project management, training and management.
• You will help create the conditions so that markets can fold data into their everyday business – enabling safe access by agencies for media, consumer planners for insights and D2C teams for consumer activation.

Qualifications, Knowledge, and Experience

• Educated to a graduate/university level.
• You have a track record in the data field, including working with data ingestion, data technologies, privacy policies, preference centers, and more.
• You have demonstrable expertise in compliant data collection and usage, flexible to local market conditions.
• You have a history of assessing and acting on opportunity and risks in relation to consumer data usage.
• You are a collaborator with proven experience developing cross-functional partnerships.
• You have strong industry experience and knowledge. You know what great data storage / activation looks like. You understand and stay up to date on the privacy landscape. You intimately understand the implications of GDPR.

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Purpose of Role

• The purpose of this role is to enable markets to maximize our exciting network of websites (from our brand home sites to full-fledged D2C sites like thebar.com
• You will do this by ensuring all websites a) have the best consumer experience possible and b) are managed to the highest reputational standards.
• Acting as an extension of markets, and partnering with our Marketing, Commercial, D&T, Legal functions (and agencies), you will ensure platforms are set up to deliver stand-out UX as part of a clear owned destination strategy.
• You will upload portfolio content that will help increase the overall quality score of the websites and will serve as the destination for our paid and organic search. Furthermore, you will action the technical SEO recommendations that will make our websites index seamlessly in Google search.
• You will take responsibility for the delivery of core parts of the process, ‘heavy lifting’ on behalf of all European markets. This includes building user journeys to increase conversion rate, best in class check-out experiences, technical SEO amends, privacy policies, data collection forms and more.
• Success in this role will be defined by improved google quality score and increased consumer sign-ups (consumer engagement) and website conversation rate (D2C growth) through your hands-on interventions.

Role Responsibilities  

• You will be a champion of consumer experience. You will ensure that websites are used at all levels of the consumer path to purchase, and that the content present on these websites is fit for purpose.
• You will use your knowledge to set a standard for user experience (UX) on our websites from landing on a homepage, browsing a product page to booking their distillery visit.
  • In your thinking around best-in-class user experience you will implement user journeys on the websites that reduce abandon basket, consumer churn and ultimately increase website revenue.
  • You will implement a sign-up experience that is seamless and inviting for users.
• You will manage the regular technical updates on market websites that are essential to win in organic and paid search – this includes the correct naming conventions, website structure, indexing and more.
• You will manage the multiple agencies required to enact technical changes on the websites, clearly assigning roles and responsibilities to the different stakeholders.
• You will plot all of Diageo’s websites into a clear ecosystem to understand where there are cross-over / redundancies and where there are gaps / opportunities and reduce the complexity of making changes on websites and add agility to the process of keeping our websites best in class with regards to content and technical updates.
• You will be an advocate of compliant website management – ensuring that the best practices on age-gating, privacy policies and data collection are present across all of Diageo’s websites.
• Effectively tag our websites so that our media agencies and insights teams may harvest learnings from our owned properties and use actions that take place on our websites in our digital performance media.

Qualifications, Knowledge, and Experience

• Educated to a graduate/university level.
• 10 years in digital with experience in UX/Websites, creative and product management  or related field.
• Technical SEO experience – you understand that Google adverts are only as good as the landing pages where they are sent to and know how to implement technical audits to improve the structure of the site.
• A subject matter expert on websites. You understand UX (User Experience), conversation rate optimization, bounce rates and more.
• You have strong working knowledge of CDP and CRM systems and know how to get the most of these technologies.
• Experience with Analytics, content management and privacy consent.
• You let the data do the talking. You understand how to make sense of Google Analytics and other tools to understand how consumers with our websites and make insight-driven tools.
• You have technical expertise in website software and infrastructure and can discuss these topics comfortably. 
• You understand that websites require multiple disciplines working together; creative, brand, technical, content and development. You are a collaborator that can bring all those disciplines together working in the same direction.