Collection Specialist at CashXpress Nigeria Limited

Responsibilities

• Contact clients via phone calls, emails, text messages to discuss due/overdue payments and negotiate repayment plans.
• Review loan agreements, payment histories, and other relevant documents to understand the status of each account and determine the appropriate collection strategies.
• Negotiate payment arrangements, settlements, or restructuring plans with debtors to resolve outstanding balances and facilitate repayment.
• Maintain accurate records of communications, payment agreements, and debt statuses in databases or software systems.
• Provide assistance and guidance to clients, answering questions, addressing concerns, and offering options to help them meet their financial obligations.

Requirements

• Experience in Debt Collections, Customer Service, or Financial services is highly recommended.
• A bachelor's degree in Finance, Business Administration, or any related field is required.
• Must have served (NYSC)

Other Requirements:

• Strong verbal and written communication skills are essential for effectively communicating with customers, colleagues, and supervisors.
• Ability to negotiate payment terms and settlements, and possess good persuasion skills. Detail-oriented and organized and to manage multiple accounts, documentation, and deadlines.
• Proficiency in using computers, including spreadsheet software and customer relationship management (CRM).
• Recover outstanding debts while maintaining professionalism and compliance with industry regulations.