Client Service Representative at Avetium Consult Limited

Client Services Responsibilities:

• Ensuring a positive and professional client service experience.
• Customer onboarding and account opening. 
• KYC validation and regulatory compliance checks. 
• Account upgrades and maintenance requests. 
• Card issuance support and card lifecycle management. 
• Resolution of customer inquiries, complaints, and service requests. 
• Customer education and adoption of MoMo products and digital channels. 
• Operational reporting, documentation, and audit support. 
• Escalation and resolution of customer and operational issues

Client Services Requirements:

• Minimum of OND in any related field. 
• Minimum of 2 year’s experience as a client services representative
• Must have experience in the banking sector as a customer service or a client service representative
• Exceptional ability in providing professional, efficient, and friendly client services.
• Ability to coordinate with other departments on client-related matters.
• Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
• Willingness and the ability to travel to client locations, when required.
• Ability to keep updated on new developments in the field of client services.
• Excellent interpersonal and recordkeeping skills.