Jobs at ShepherdHill Security

Job Summary

• The Client Service Officer is responsible for the overall management, servicing and profitability of the company’s clientele.
• He/she will function as liaison officer between all company’s clients and the organisation.

Duties and Responsibilities

• Serves as the primary point of contact for all clients.
• Timely and prompt response to all the client/management Inquiries, queries and escalations
• Liaise with the operation and BD team as necessary to address client needs and monitor client escalation processing to closure.
• Coordinate with finance department on Receivables Engagements.
• Review outstanding receivables two weeks after every quarter.
• Service rate review engagement with clients.
• Relationship Building - Calls to Client Representatives and courtesy visits.
• Periodically contact clients to assess client satisfaction and opportunities for potential growth.
• Spot Check on Client locations to Identify potential problems with client accounts before they occur and work with operations to eliminate future occurrences.

Skiills / Education Requirements

• Minimum of a Bachelor's Degree or HND in relevant field.
• 3 - 5 years experience in similar roles in Securiy organisations.
• Good oral and written communication skills.

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Job Summary

• To identify, develop and grow opportunities within key Corporate Clients and significantly increase the company’s clientele base.
• He/She will function as account head and as liaison between the all our clients and the company.

Duties and Responsibilities
Business Development:

• Develop new business relationships and carry out direct marketing for prospective clients
• Manage the sales process: lead generation; pitch, ask questions, negotiate and manage account
• Develop proposals, contract agreement and all other documentations for clients
• Analyse and respond to tenders
• Expand the clientele base by aggressive marketing.

Skills / Education Requirements

• Minimum of a Bachelor's Degree or HND in relevant field.
• 3 - 5 years experience in similar roles in Security organisations.
• Good oral and written communication skills.