Jobs at Skyhigh Medical Centre

Job Summary

• We are seeking a dedicated and customer-focused Client Service Executive to join our hospital team.
• This role involves delivering exceptional customer service to patients and their families, managing billing processes, and ensuring a smooth patient experience.
• The position requires flexibility to work in shifts.

Key Responsibilities
Patient Interaction and Support:

• Greet and assist patients, families, and visitors with professionalism and empathy.
• Address inquiries regarding hospital services, procedures, and policies.
• Guide patients through admission, discharge, and other hospital processes.

Billing and Financial Services:

• Ensure daily sales are reconciled with the EMR for proper accounting system.
• Account reconciliation on payment received and expenses incurred in the daily running.
• Ensure regular update of Admission bill and payment settlement before discharge
• Follow-up with debtor and ensure prompt payment
• Management of receivables from clients via Cash, Cheque, Direct Payment and Inter-switch.
• Ensuring all receivables are remitted to the account department.

Administrative Duties:

• Maintain accurate records of patient interactions and transactions.
• Update and manage patient data in hospital systems.
• Support the coordination of appointments, consultations, and other services.

Communication and Coordination:

• Act as a liaison between patients, families, and medical staff to ensure seamless communication.
• Collaborate with internal teams to address patient concerns promptly.

HMO Coordination:

• Liaise with HMO’s and other retainership for patient eligibility and approval
• Coordinate with HMOs and other retainers to verify patient eligibility.
• Check patients ID to confirm active HMO coverage and obtain authorization code before commencing secondary treatments or admission solutions.

Requirements

• Bachelor's Degree or relevant certification in healthcare, Business, or a related field.
• 1 - 2 years of experience in customer service
• Proficiency in using hospital management systems, microsoft office packagesand billing software.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work flexible hours and in a shift-based schedule.
• Strong organizational skills and attention to detail.
• Must be available to resume immediately
• Past experience in the healthcare sector is an advantage.

What We Offer:

• Opportunities for professional development and growth.
• A supportive and collaborative work environment.

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Job Description

• We are seeking a committed and enthusiastic Medical Officer who has recently completed the National Youth Service Corps (NYSC) program.
• The ideal candidate will assist in delivering quality medical care to patients, support senior medical staff, and contribute to the efficient functioning of the hospital.

Roles and Responsibilities

• Evaluate patients and provide appropriate medical treatment for various illnesses and injuries.
• To provide initial patient care, perform a comprehensive evaluation including client or patient medical history
• Document all patients evaluation which include complaint, history, examination laboratory investigations, treatment plan, follow up, medications and transaction according to company policies and procedure
• Provide health education and support to patients and their relatives
• Maintain confidentiality and impartiality with patients
• Liaise with other medical staff and clinical team in ensuring patient,clients get the best quality care
• Maintain complete and accurate documentation of patients' encounters and complaints.
• Ensure patients safety and medicolegal concerns.
• Liaising with the Clinical Coordinator or other medical officers as the case may be to resolve medical concerns
• Identify and assess patients and clients need to achieve satisfaction .
• Stabilize patients in crisis by carrying out all necessary procedures that are required, These may include but not limited to Catheterization of the Urinary bladder, placement of NG tube, circumcision, and other procedures as the case may be.
• Coordinate the nurses, other clinical and support staff to prepare patients for surgery, assist in surgeries and follow up on patients post op, making sure all instructions are followed.

Requirement and Qualifications

• Bachelor’s Degree in Medicine.
• Minimum of 1 Year Post NYSC.
• Full Registration with the Medical and dental Council of Nigeria as a Medical Practitioner
• Valid Annual Practicing License
• Nysc Discharge Certificate / Exemption.
• He/She must be ready to resume immediately

What We Offer

• Salary: N330,000 - N350,000 Monthly.
• Mentorship and professional development opportunities.
• Exposure to a variety of medical cases in a supportive environment.