Jobs at Alfred & Victoria Associates

Key Responsibilities

• Supervise and lead a team of cleaners, ensuring they follow established cleaning procedures and safety guidelines.
• Schedule and assign cleaning tasks to team members, ensuring efficient and timely completion.
• Train new cleaners and provide ongoing coaching and feedback to improve their performance.
• Inspect and evaluate the quality of cleaning services provided to clients, addressing any issues promptly.
• Maintain cleaning equipment and supplies inventory, ensuring they are well-stocked and in good working condition.
• Conduct regular performance evaluations of cleaning staff and provide constructive feedback.
• Handle and resolve customer complaints or concerns in a professional and timely manner.
• Implement and enforce safety protocols to ensure a safe working environment for the cleaning team.
• Maintain records of cleaning activities, including work orders and inventory levels.
• Collaborate with the management team to develop and implement cleaning procedures and standards.
• Assist in the recruitment and selection of new cleaning staff as needed.

Qualifications

• High school diploma or equivalent (Bachelor's degree in a related field preferred).
• Proven experience in a supervisory or leadership role in the cleaning industry.
• Knowledge of cleaning products, equipment, and techniques.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and make decisions in a fast-paced environment.
• Attention to detail and a commitment to delivering high-quality results.
• Basic computer skills for record-keeping and reporting.
• Knowledge of safety guidelines and procedures.

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Responsibilities

• Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs;
• Presenting and demonstrating company’s solutions to technical and business decision makers in the industry;
• Identifying and developing new business through networking and courtesy and follow-up calls;
• Developing effective sales plans using sales methodology;
• Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of company’s systems and processes, and then documenting them;
• Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently;
• Marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events;
• Maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals;
• Providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale;
• Advising on software features and how they can be applied to assist in a variety of contexts;
• Meeting sales targets set by managers and contributing to team targets;
• Networking with existing customers in order to maintain links and promote additional products and upgrades;
• Responding to tender documents, writing proposals, reports and supporting literature;
• Managing your own diary in order to organize and prioritize daily and weekly goals;
• Contributing to team or progress meetings and updating Management;
• Identifying opportunities across the industries covered and prioritizing among them to achieve best results;

Requirements

• University Degree or equivalent.
• 3 years of successful work experience as a Business Analyst, Pre-sales or Sales professional in an IT company.
• Preferably female for gender balance
• Candidate is expected to possess vast industry knowledge in commercial sector;
• Candidate is expected to perform independent research and analysis on the company and its products and services;
• Excellent demonstrations and Presentation skills;
• Good pre-sales experience;
• Ability to identify business opportunities and proffer solutions that are of value to our customers through our products and services;
• Solid Territory Management and Account planning skills
• Ability to identify potential customers (customer acquisition management) and retain them as esteemed clients;
• Candidate should possess leadership skills and ability to work within a local and virtual team
• Experience in working with local technology companies as business partners;
• Ability to work under pressure, to multitask, to focus and to deliver.