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  • Posted: Apr 17, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
    Read more about this company


    Channel Operations Specialist

    Job Responsibilities:

    • Responsible for the availability, stability, reliability, and operation of payment systems by monitoring, supporting, and optimizing production systems and services.
    • Take overall responsibility for investigating and resolving system downtime affecting the channels and payment applications.
    • Provide technical support in identifying, investigating, and resolving transaction-related issues.
    • Proactive monitoring of processes and transactions across different payments leading to the identification of potential glitches.
    • Ensure payment channels have a stable connection with the payment service providers and provide quick responses to any channel-related issue.
    • Work closely with the Operations team to suggest and recommend new initiatives that could Improve customers’ experience with the usage of our mobile application and payment system.
    • Track issues and work with component teams for timely resolution of downtimes on any of the payments.
    • Analyze and interpret application logs and traces in other to identify failures and resolve the identified issues.
    • Taking up technical engagement with payment service providers.


    • A minimum of a Bachelor’s degree in Computer Science, Engineering, or any related field, or equivalent experience is required.
    • At least three (3) years of related experience are required.
    • Advanced knowledge of different payment systems, especially Biller (VAS) transactions, and funds transfer systems.
    • Good understanding of local transfers (Interbank/Intrabank) and VAS transaction process flow.
    • Good knowledge of payment system integration.
    • Advanced proficiency in problem-solving, ability to investigate and address application issues.
    • Technically skilled to manage and support digital payment solutions and banking applications.
    • An added advantage is the effective use of database querying languages and tools to develop queries/reports and analyze business process data.
    • Experienced in managing and supporting payment (fund transfers and VAS) transaction processing systems.

    go to method of application ยป

    Business Development Specialist (POS)


    • As a Business Development Executive specialized in PalmPay's suite of products – Point of Sale (POS), Pay With Transfer (PWT), merchant loans, collaboration, and online payment services – your core responsibility revolves around identifying, engaging, and fostering relationships with (key) merchants.
    • Your role is pivotal in showcasing and selling these PalmPay offerings to businesses, aligning their needs with the features and benefits of our diverse range of services.

    Key Responsibilities:

    • Prospecting: Identify and target key merchants and market segments for POS, PWT, merchant loan, collaboration, and online payment solutions, leveraging various channels like online directories, industry gatherings, and referrals.
    • Merchant Engagement/Visitation: Initiate connections with potential clients, establishing strong rapport, and scheduling meetings or demonstrations to illustrate the advantages of adopting PalmPay's multifaceted suite of services.
    • Needs Analysis: Conduct comprehensive assessments of clients' business operations, payment procedures, and pain points to discern specific needs and challenges, offering tailored solutions accordingly.
    • Tailored Presentations: Showcase PalmPay's suite of services in a compelling manner, highlighting features, functionalities, and potential returns on investment, specifically tailored to each merchant's (Key, High and Small merchant) requirements.
    • Relationship Cultivation: Forge enduring relationships with key decision-makers within client organizations, showcasing expertise, reliability, and responsiveness.
    • Negotiation and Closure: Negotiate pricing, terms, and agreements to secure successful deals, ensuring satisfaction and compliance with company policies.
    • Collaboration: Work closely with internal teams, such as product development and customer support, to address client queries, offer technical insights, and ensure seamless implementation of the chosen services.

    Required Skills and Experience:

    • Proven B2B Sales Background: Demonstrated success in B2B sales, particularly within the payments or tech industry.
    • POS Expertise: Strong familiarity with point-of-sale systems.
    • Exceptional Communication: Outstanding communication and interpersonal skills to engage effectively with merchants and establish enduring connections.
    • Solution-Oriented: Ability to grasp complex business processes and tailor solutions to meet unique client needs.
    • Negotiation Skills: Proficiency in negotiation techniques and a track record of successful deal closures.
    • Self-Motivated Team Player: Self-driven, target-oriented, capable of both independent work and effective collaboration within a team setting.

    Method of Application

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