Jobs at Konga Online Shopping Limited

Purpose

A brief overview of the role:

• The Cash Manager owns responsible of all the financial transactions reporting and remittance for record and audit purposes

Key Duties

• Take charge of all cash-related transactions while professionally following the company's communication, procedure, guidelines and policies.
• Create a reliably trustworthy database for customers and their transactions.
• Reconcile daily with the Online Rep on cash-related issues.
• Initiate after-sales process to ensure customer satisfaction and retention.
• Drive offline-to-online sales, Konga pay, Konga travels and tours sales streams at the stores.

Qualification

• NCE, OND, HND, BSc, etc.

Knowledge / Experience:

• Must be proficient in the use of a computer, System based applications, Microsoft Office package (Basic),

What Specific Knowledge / Experience / Qualifications are required for this role:

• Experienced in good Customer Service Delivery.

Knowledge (Include Technical Knowledge):

• Must understand how a computer System works and connects to other corresponding gadgets
• Must be a fast learner
• Excellent calculative skills.

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Job Objectives / A Brief Overview of the Role

• DSA are responsible for communicating the benefits of the company's products to drive sales.

Working Relationship:

• Internal: Trading Team, Retail Head, Supply Chain Operations, Logistics,
• Retail Operation Team.
• External: Customers and OEM.

Job Duties / Responsibilities / Accountabilities

• Selling products and services using solid arguments to prospective customers
• Performing cost-benefit analyses of existing and potential customers
• Maintaining positive business relationships to ensure future sales
• Present, promote, and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop, and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed-upon sales targets and outcomes within the scheduled time.
• Coordinate sales efforts with team members and other departments
• Analyze the territory/market’s potential, track sales, and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Continuously improve through feedback.

Key Performance Indicators

• Near zero incidence of customer complaint/negative.
• Near zero incidence of untimely response to an escalation
• Near zero incidence of untimely order delivery
• Knowledge and Experience

Qualifications

• Degree in Business or a related field
• Strong interpersonal and communication skills,
• Microsoft package proficiency.

Knowledge:

• Proven work experience as a Sales Representative
• Excellent knowledge of MS Office
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation, and communication skills
• Prioritizing, time management, and organizational skills
• Ability to create and deliver presentations tailored to the audience’s needs
• Relationship management skills and openness to feedback.

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Job Objectives / A Brief Overview of the Role

• The Shop Manager will monitor sales metrics and manage the entire sales administration process.
• They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment.
• They should also be able to lead and motivate the sales team to achieve specific goals.

Job Duties / Responsibilities / Accountabilities 

• Manage the floor sales representatives and other members of the team 
• Set and track sales targets for your team 
• Suggest and implement improvements in the sales administration process 
• Report on sales metrics and suggest improvements 
• Prepare monthly, quarterly, and annual sales forecasts 
• Use customer feedback to generate ideas about new development or products 
• Research and discover methods to increase customer engagement and sales output. 
• Ensure sales, finance, and legal policies and procedures are met 
• Build an open-communication environment for your team 
• Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase sales 

Key Performance Indicators

• Near zero incidence of customer complaint/adverse.
• Near zero incidence of untimely response to an escalation
• Near zero incidence of untimely order delivery

Knowledge and Experience

Knowledge:

• Degree in Sales, Business Administration, or a certificate in a relevant field
• Proven work experience as an Inside sales manager
• Hands-on experience with CRM software and MS Excel
• In-depth understanding of the sales administration process
• Excellent interpersonal and team management skills
• Strong analytical and organizational skills
• Numerical abilities and problem-solving attitude

Essential:

• A Degree in Business or related fields
• Strong interpersonal and communication skills,
• Microsoft package proficiency.