Direct Sales Agent at Konga Online Shopping Limited

Job Objectives / A Brief Overview of the Role

• DSA are responsible for communicating the benefits of the company's products to drive sales.

Working Relationship:

• Internal: Trading Team, Retail Head, Supply Chain Operations, Logistics,
• Retail Operation Team.
• External: Customers and OEM.

Job Duties / Responsibilities / Accountabilities

• Selling products and services using solid arguments to prospective customers
• Performing cost-benefit analyses of existing and potential customers
• Maintaining positive business relationships to ensure future sales
• Present, promote, and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop, and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed-upon sales targets and outcomes within the scheduled time.
• Coordinate sales efforts with team members and other departments
• Analyze the territory/market’s potential, track sales, and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Continuously improve through feedback.

Key Performance Indicators

• Near zero incidence of customer complaint/negative.
• Near zero incidence of untimely response to an escalation
• Near zero incidence of untimely order delivery
• Knowledge and Experience

Qualifications

• Degree in Business or a related field
• Strong interpersonal and communication skills,
• Microsoft package proficiency.

Knowledge:

• Proven work experience as a Sales Representative
• Excellent knowledge of MS Office
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation, and communication skills
• Prioritizing, time management, and organizational skills
• Ability to create and deliver presentations tailored to the audience’s needs
• Relationship management skills and openness to feedback.