Sales Lead (Shop Manager) at Konga Online Shopping Limited

Job Objectives / A Brief Overview of the Role

• The Shop Manager will monitor sales metrics and manage the entire sales administration process.
• They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment.
• They should also be able to lead and motivate the sales team to achieve specific goals.

Job Duties / Responsibilities / Accountabilities 

• Manage the floor sales representatives and other members of the team 
• Set and track sales targets for your team 
• Suggest and implement improvements in the sales administration process 
• Report on sales metrics and suggest improvements 
• Prepare monthly, quarterly, and annual sales forecasts 
• Use customer feedback to generate ideas about new development or products 
• Research and discover methods to increase customer engagement and sales output. 
• Ensure sales, finance, and legal policies and procedures are met 
• Build an open-communication environment for your team 
• Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase sales 

Key Performance Indicators

• Near zero incidence of customer complaint/adverse.
• Near zero incidence of untimely response to an escalation
• Near zero incidence of untimely order delivery

Knowledge and Experience

Knowledge:

• Degree in Sales, Business Administration, or a certificate in a relevant field
• Proven work experience as an Inside sales manager
• Hands-on experience with CRM software and MS Excel
• In-depth understanding of the sales administration process
• Excellent interpersonal and team management skills
• Strong analytical and organizational skills
• Numerical abilities and problem-solving attitude

Essential:

• A Degree in Business or related fields
• Strong interpersonal and communication skills,
• Microsoft package proficiency.