Career Opportunities at Spectranet

Major Deliverables

• First line interaction with customers
• Ensure customer queries / requests/ concerns are attended, documented and reported to management
• Follow-up with relevant department should in case there is any delay, escalate at deviations
• Connect with customers and maintain cordial relations in the interest of the business
• Responsible for Stock and Cash Management at the shop
• Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
• Ensure efficient operations at shop by coordinating remedies of issues affecting operations
• Ensure Customer Service attitude is exemplified by actions and initiatives
• Motivate contribution from colleagues to ensure Customer Delight
• Adopt standards for business activities/processes and ensure adherence
• Ensure Daily Operational Reports are prepared and submitted in time
• Share improvisations with management which can be replicated at all locations/ processes

Function / Domain Customer Service / Shop Operations

• Reporting To Direct - Supervisor Shop Operations; Functional - Territory Sales Manager
• Place of Posting Nigeria
• Essential Attributes: Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST
• Desired Attributes Relevant Industry Experience, Been on the front end handling customers and team. Should have Planning and organizing skills Proven achiever, Should have sharp business acumen

Qualifications

• Candidate should possess Graduate / Post Graduate qualification
• Desired Experience of 2 to 5 years in a similar profile

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Function / Domain Customer Service / Technical Support Group
Reporting To HOD - CSG
Place of Posting: Nigeria

Job Description
Major Deliverables:

• Manage, motivate and develop technical support group
• Responsible for line management, with effective and innovative leadership attributes
• Monitor ticketing management portal, job allocations / assignments and individual team member performance
• Model best practice reflecting fairness and equality in all aspects of the role
• Adhere best team practice to ensure excellence service delivery within time frame
• Generate & share daily reports on team performance and unique / peculiar issues observed in network
• Inform management of recurring problems and its impact
• Promptly report any incident, errors, events or deviation from deployment plans
• Identify and escalate situations requiring urgent attention to appropriate department
• Strong appreciation of the impact of processes and performance on customers.

Requirements

• Essential Attributes Computer Knowledge, Internet and Tech savvy, Customer query resolving skills, Sales Acumen, Customer
• Focus, Excel Knowledge is a MUST, Languages - Hausa, Yoruba, Igbo and English
• Desired Attributes Relevant Industry Experience Preferred
• Qualifications HND/ Graduate / Post Graduate in Electrical/Electronics/Computer/Communication or proven IT/Telecom experience.
• Desired Experience 3 to 5 years in a leadership profile.

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Port Harcourt, Rivers
Reporting To Direct - Supervisor Technical Support Group; Functional - Territory Sales Manager

Job Description

• Manage incidents, respond to requests for technical assistance in person, via phone & email
• Responsible for supporting post-sales customer activity remotely and on-site.
• Responsible for carrying out detailed Site Survey & maintain proper documentation
• Perform installation and implementation and network integration at customer’s site
• Promptly investigate, resolve & report any incidents, errors, events or deviations.
• Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
• Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
• Track and route problems and requests and document resolutions
• Prepare daily activity reports
• Inform management of recurring problems

Essential Attributes:

• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting,
• Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,
• Desired Attributes Relevant Industry Experience, been on the front end handling customers and team.

Qualifications

• HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech
• Desired Experience 1 to 3 years in similar profile