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  • Posted: Oct 7, 2015
    Deadline: Not specified
  • Spectranet is the first Internet Service Provider to launch 4G LTE internet service in Nigeria. As the market leader, we are committed to giving our esteemed customers a world class internet experience. Benefits Spectranet provides fast, reliable and affordable broadband Internet services to homes and businesses. Service is currently available across ...
    Read more about this company


    Graduate Engineer - Onsite Technical Support

    Port Harcourt, Rivers
    Reporting To Direct - Supervisor Technical Support Group; Functional - Territory Sales Manager

    Job Description

    • Manage incidents, respond to requests for technical assistance in person, via phone & email
    • Responsible for supporting post-sales customer activity remotely and on-site.
    • Responsible for carrying out detailed Site Survey & maintain proper documentation
    • Perform installation and implementation and network integration at customer’s site
    • Promptly investigate, resolve & report any incidents, errors, events or deviations.
    • Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
    • Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
    • Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
    • Track and route problems and requests and document resolutions
    • Prepare daily activity reports
    • Inform management of recurring problems

    Essential Attributes:

    • Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting,
    • Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,
    • Desired Attributes Relevant Industry Experience, been on the front end handling customers and team.


    • HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech
    • Desired Experience 1 to 3 years in similar profile

    Method of Application

    Interested and qualified candidates should send their applications to: with the position name as the subject

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