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  • Posted: Oct 7, 2015
    Deadline: Not specified
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  • Spectranet is the first Internet Service Provider to launch 4G LTE internet service in Nigeria. As the market leader, we are committed to giving our esteemed customers a world class internet experience. Benefits Spectranet provides fast, reliable and affordable broadband Internet services to homes and businesses. Service is currently available across ...
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    Graduate Engineer - Onsite Technical Support

    Port Harcourt, Rivers
    Reporting To Direct - Supervisor Technical Support Group; Functional - Territory Sales Manager

    Job Description

    • Manage incidents, respond to requests for technical assistance in person, via phone & email
    • Responsible for supporting post-sales customer activity remotely and on-site.
    • Responsible for carrying out detailed Site Survey & maintain proper documentation
    • Perform installation and implementation and network integration at customer’s site
    • Promptly investigate, resolve & report any incidents, errors, events or deviations.
    • Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
    • Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
    • Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
    • Track and route problems and requests and document resolutions
    • Prepare daily activity reports
    • Inform management of recurring problems

    Essential Attributes:

    • Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting,
    • Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,
    • Desired Attributes Relevant Industry Experience, been on the front end handling customers and team.

    Qualifications

    • HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech
    • Desired Experience 1 to 3 years in similar profile

    Method of Application

    Interested and qualified candidates should send their applications to: hr@spectranet.com.ng with the position name as the subject

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