Supervisor Technical Support Group at Spectranet

Function / Domain Customer Service / Technical Support Group
Reporting To HOD - CSG
Place of Posting: Nigeria

Job Description
Major Deliverables:

• Manage, motivate and develop technical support group
• Responsible for line management, with effective and innovative leadership attributes
• Monitor ticketing management portal, job allocations / assignments and individual team member performance
• Model best practice reflecting fairness and equality in all aspects of the role
• Adhere best team practice to ensure excellence service delivery within time frame
• Generate & share daily reports on team performance and unique / peculiar issues observed in network
• Inform management of recurring problems and its impact
• Promptly report any incident, errors, events or deviation from deployment plans
• Identify and escalate situations requiring urgent attention to appropriate department
• Strong appreciation of the impact of processes and performance on customers.

Requirements

• Essential Attributes Computer Knowledge, Internet and Tech savvy, Customer query resolving skills, Sales Acumen, Customer
• Focus, Excel Knowledge is a MUST, Languages - Hausa, Yoruba, Igbo and English
• Desired Attributes Relevant Industry Experience Preferred
• Qualifications HND/ Graduate / Post Graduate in Electrical/Electronics/Computer/Communication or proven IT/Telecom experience.
• Desired Experience 3 to 5 years in a leadership profile.