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  • Posted: Oct 7, 2015
    Deadline: Not specified
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  • Spectranet is the first Internet Service Provider to launch 4G LTE internet service in Nigeria. As the market leader, we are committed to giving our esteemed customers a world class internet experience. Benefits Spectranet provides fast, reliable and affordable broadband Internet services to homes and businesses. Service is currently available across ...
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    Supervisor Technical Support Group

    Function / Domain Customer Service / Technical Support Group
    Reporting To HOD - CSG
    Place of Posting: Nigeria

    Job Description
    Major Deliverables:

    • Manage, motivate and develop technical support group
    • Responsible for line management, with effective and innovative leadership attributes
    • Monitor ticketing management portal, job allocations / assignments and individual team member performance
    • Model best practice reflecting fairness and equality in all aspects of the role
    • Adhere best team practice to ensure excellence service delivery within time frame
    • Generate & share daily reports on team performance and unique / peculiar issues observed in network
    • Inform management of recurring problems and its impact
    • Promptly report any incident, errors, events or deviation from deployment plans
    • Identify and escalate situations requiring urgent attention to appropriate department
    • Strong appreciation of the impact of processes and performance on customers.

    Requirements

    • Essential Attributes Computer Knowledge, Internet and Tech savvy, Customer query resolving skills, Sales Acumen, Customer
    • Focus, Excel Knowledge is a MUST, Languages - Hausa, Yoruba, Igbo and English
    • Desired Attributes Relevant Industry Experience Preferred
    • Qualifications HND/ Graduate / Post Graduate in Electrical/Electronics/Computer/Communication or proven IT/Telecom experience.
    • Desired Experience 3 to 5 years in a leadership profile.

    Method of Application

    Interested and qualified candidates should send their applications to: hr@spectranet.com.ng with the position name as the subject

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