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  • Posted: Oct 7, 2015
    Deadline: Not specified
  • Spectranet is the first Internet Service Provider to launch 4G LTE internet service in Nigeria. As the market leader, we are committed to giving our esteemed customers a world class internet experience. Benefits Spectranet provides fast, reliable and affordable broadband Internet services to homes and businesses. Service is currently available across ...
    Read more about this company


    Supervisor Technical Support Group

    Function / Domain Customer Service / Technical Support Group
    Reporting To HOD - CSG
    Place of Posting: Nigeria

    Job Description
    Major Deliverables:

    • Manage, motivate and develop technical support group
    • Responsible for line management, with effective and innovative leadership attributes
    • Monitor ticketing management portal, job allocations / assignments and individual team member performance
    • Model best practice reflecting fairness and equality in all aspects of the role
    • Adhere best team practice to ensure excellence service delivery within time frame
    • Generate & share daily reports on team performance and unique / peculiar issues observed in network
    • Inform management of recurring problems and its impact
    • Promptly report any incident, errors, events or deviation from deployment plans
    • Identify and escalate situations requiring urgent attention to appropriate department
    • Strong appreciation of the impact of processes and performance on customers.


    • Essential Attributes Computer Knowledge, Internet and Tech savvy, Customer query resolving skills, Sales Acumen, Customer
    • Focus, Excel Knowledge is a MUST, Languages - Hausa, Yoruba, Igbo and English
    • Desired Attributes Relevant Industry Experience Preferred
    • Qualifications HND/ Graduate / Post Graduate in Electrical/Electronics/Computer/Communication or proven IT/Telecom experience.
    • Desired Experience 3 to 5 years in a leadership profile.

    Method of Application

    Interested and qualified candidates should send their applications to: with the position name as the subject

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