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  • Posted: Feb 19, 2021
    Deadline: Not specified
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  • 9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.
    Read more about this company

     

    Engineer, Field Operations

    Job: IRC3984

    Job Summary

    • Operation & Maintenance support on Power, BSS & transmission equipment, acceptance of new integrated BSS and TXM/ADM network element to achieve 99.5% Network availability.

    Principal Functions

    • Operate and maintain Access,Transmission and power element to achieve network availability targets
    • Track and new change implementation,faults escalation, fault resolution and ensure TTs are accurately closed within MTTR
    • Conduct acceptance of new site BSS, MW,ADMs and power plants according to scope and BoQ. Within assigned cluster
    • Maintain accurate sites database within assign cluster (with detail information)
    • Checkmate vendor to execute monthly routine and corrective maintenance schedule for all active and passive elementson site
    • Ensure effective diesel delivery and consumption monitoring within assigned cluster.  
    • Conduct monthly (DWDM, IPBB and HUB) sites supervision, spot check, external alarm simulations and cheek mate vendor team activity to enhance Quality of service and improve customer experience effective supervision of vendor/sub-contractors' activities also ensure non-functional alarms are corrected before next visit
    • Follow up with both active and passive vendors to ensure re-occurrence outages are cleared within assigned cluster
    • Liaise with Government regulatory department. to resolve environmental, regulatory, states, local government, landlord and community issues within 48 hours and follow up for permanent solution.
    • Follow up for timely replacement of faulty components on BSS, TX and Power equipment, weekly link alignment for MW links with deviated RSL as well as replacement of faulty fibre patch cord and splicing on national fibre BB to avoid prolong outage and reduce MTTR
    • Supervise timely Capex replacement (DG,ATS, A/C, Battery replacement and power optimization for Green Field as well as BSC/MGW sites). Also confirm and sign off JCC for the successfully completed tasks by both parties.
    • Perform other duties as assigned by the Manager, Field Operations.

    Educational Requirements

    • First degree or equivalent in Electrical Engineering  
    • Two (2) years post NYSC relevant experience.

    Experience, Skills & Competencies
    Knowledge:

    • Control Network Technologies
    • Radio Access Technologies
    • BSS Network sub-system.

    Skills:

    • Problem Solving
    • Communication.

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Team work
    • Customer Focus.

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    Senior Engineer, Field Operations

    Job: IRC3988

    Job Summary

    • Support on all operational transmission equipment, facilitate PAT of new integrated BSS and TXM/ADM network element and facilitate 99.5% Network Access availability.
    • Principal Functions        
    • Facilitate the operation and maintenance of Access, Transmission and power element to achieve network availability targets
    • Supervise change requests implementation, faults escalation, fault resolution and ensure TTs are accurately closed within MTTR by NOC.
    • Facilitate acceptance for new site BSS,MW, ADMs and power plants according to scope and BoQ.
    • Ensure proper execution of routine and corrective maintenance schedule for all active and passive elements on site.
    • Ensure effective utilisation of consumables and spare parts and effective supervision of vendor/sub-contractors' activities
    • Perform cross functional support based on business demand
    • Ensure effective diesel delivery and consumption within the assigned cluster.  
    • Facilitate resolution of community related issues
    • Generate incidence report for network outages, weekly/ monthly report cluster performance.
    • Perform any other duties as assigned by the Manager, Field Operations.

    Educational Requirements

    • First Degree or equivalent in Electrical Engineering  
    • Four (4) to Six (6) years post NYSC relevant experience

    Experience, Skills & Competencies
    Knowledge:

    • Control Network Technologies
    • Radio Access Technologies

    Skills:

    • Problem Solving
    • Communication
    • Teaming

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus.

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    Specialist, Financial Reporting

    Job: IRC3996

    Job Summary

    • Prepare monthly, quarterly and annual group reports, analyze financial data for reporting purposes and assist in the maintenance of financial information required by external parties.

    Principal Functions

    • Assist in preparation of required monthly financial reports and other Key Performance Indicators (KPI).
    • Assist in the preparation of all required group reports to the Shareholders
    • Assist in the Preparation of annual Audited  Financial Statement
    • Assist in the preparation of Inter-Company Accounts and Reports
    • Maintain Chart of Accounts (COA)structure and ensure General ledger integrity
    • Participate in the reconciliation of all General Ledger accounts and Balance sheet review
    • Prepare accurate and complete Monthly Standard Journals
    • Maintain and review month-end schedules for Finance department
    • Coordinate month-end account close activities with the Manager, Financial Reporting
    • Coordinate Internal and External audit engagement with Auditors
    • Assist in Implementing Finance policies, processes and procedures.
    • Track and resolve all outstanding Internal and External audit queries
    • Timely processing of Regulatory and Statutory fees
    • Provide technical desk support in the interpretation and adoption of Accounting standards including International Financial Reporting Standard (IFRS)
    • Carry out other activities as instructed by the Manager, Financial and Management Reporting.

    Educational Requirements

    • First Degree in a relevant discipline from a recognized university.
    • Membership of Professional association(CIMA, CFA, ACCA, ICAN, etc)
    • Three (3) to Five (5) year work experience.

    Experience, Skills & Competencies
    Knowledge:

    • Financial Accounting / Reporting

    Skills:

    • Business and/or Financial Acumen
    • Communication
    • Problem Solving

    Behaviour:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus.

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    Manager, Business Continuity

    Job: IRC4005

    Job Summary

    • Execute approved IT disaster recovery (DR) plan and continuously identify, evaluate and proffer mitigating actions with regard to potential risks to business continuity across multiple dimensions - such as infrastructure, controls, regulatory requirements, support agreements and resourcing - from an IT standpoint.

    Principal Functions
    Strategic/Tactical:

    • Oversee business continuity/contingency planning efforts within the IT function with a major focus on assuring the adequacy of contingency plans for critical business applications to maintain continued operations, protect assets and mitigate loss in the event of a disruption
    • Document IT DR planning and train all employees to achieve awareness and understanding of the IT Business Continuity Planning process

    Operational:

    • Work with other functional areas of the business to enhance contingency plans and mitigate the effects of a technology system or application failure or problem in order to ensure that business units are able to continue managing the firm's assets, satisfying regulatory obligations and maintaining presence in the marketplace
    • Co-ordinate and manage all activities related to IT DR plans
    • Manage service restoration in the event of a disaster and liaise with the Enterprise Business Continuity management team and related functions providing complementary services
    • Guarantee that IT DR plans are up-to-date and associated activities executed timely as per roadmap
    • Co-ordinate stakeholder participation in IT DR planning and work with the Head, IT Information Risk Management to prioritize the recovery of critical IT systems
    • Lead the execution of regular business impact and technical assessments, training, tests, and exercises
    • Co-ordinate the day-to-day ownership and resolution of IT DR plan issues which arise in connection with other business units, including any referral or escalation
    • Manage the IT DR programme resources and provide support to the IT disaster recovery audits
    • Define the principles and procedures necessary to support or reconstitute essential business functions after a catastrophic event
    • Implement and monitor arrangements such as regular data back-ups, secure data archives, back-up restoration, secure on-and off-site storage of back-up media, and provision of alternative IT processing facilities, networks, etc.
    • Evaluate the overall IT DR programme and state of readiness of IT in relation to DR
    • Ensure implementation of the IT strategy and plans within implementing operations and enforce IT DR best practices
    • Manage business continuity through enforced standards of document management for requirements, analyses, designs, implementation and operations
    • Act as the primary responsibility for defining and enforcing IT DR plans, policies and procedures
    • Enable and champion an IT DR plan service culture
    • Ensure periodic reviews and tests of established business continuity plans and procedures, reporting findings to management and making recommendations for improvement as needed
    • In the event of a severe/ catastrophic incident:
    • Support the assessment of the impact of the incident effect on business
    • Mobilize the IT DR team to the alternative business recovery site
    • Guarantee that information, e.g. back-up tapes, are made available in the alternative data centre
    • Implement the operational response to an incident
    • Communicate with and take direction from the Head, IT Information Risk Management and Crisis Management Team in emergency situations
    • Co-ordinate the IT DR inline with the activities defined in the IT DR management checklist

    Educational Requirements

    • First degree in Numerate or Technology discipline, e.g. Engineering, Computer Science, Mathematics, etc.
    • Postgraduate/ professional qualification in related fields will be an added advantage, e.g. Solutions Life Cycle certifications in IT or telecoms best practices such as Microsoft Solutions Framework (MSF), Microsoft Operations Framework (MOF), Rational Unified Process (RUP), IT Infrastructure Library (ITIL), Project Management, ISO 20000, SIX SIGMA, COBIT or ETOM, IT Governance, IT Audit, IT Architecture and the CMM
    • Between six (6) and eight (8) years directly relevant post-NYSC work experience preferably in GSM and 3G, with at least most recent three (3) years in a supervisory role
    • Ideal candidate must be able to demonstrate competencies in the following areas:
    • Strong analytical, organization and decision-making skills
    • Ability to work productively and stay calm under pressure experience
    • Experience in risk management
    • Good project management, people management and negotiation skills.

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    Engineer, Spares Management

    Job: IRC3990

    Job Summary

    • Monitor the productivity and quality offield assets and achieve the appropriate level of volume within time limits.

    Principal Functions

    • Ensure proper audit, inventory and documentation of all field assets within assigned cluster.
    • Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of spares and monitor all spares utilization.
    • Update technical documentation, drawings and operational logs pertaining to spares and logistics activities.
    • Monitor spare levels/ consumption andensure reorder, repair and return as and when necessary.
    • Liaise with Field Operations team, maintenance contractors and vendors, and prepare monthly reports on their activities for manager, spares management's attention.
    • Conduct and supervise and record routine/physical inspection of all network element/nodes to ascertain their functionality at the local vendor warehouse.
    • Identify stock low and communicate to your line manager for immediate attention and resolution.
    • Perform other duties a directed by Manager, spares management.

    Educational Requirements

    • First degree or equivalent in Engineering or Computer Science.
    • Two (2) to Five (5) years post NYSC work experience.

    Experience, Skills & Competencies
    Knowledge:

    • Spares management system
    • Vendor management.

    Skills:

    • Teaming
    • Communication
    • Problem Solving.

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Teamwork
    • Customer Focus.

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    Manager, Infrastructure Architect

    Job: IRC4000

    Job Summary

    • Lead the design and develop IT infrastructure architecture solutions to solve business problems in alignment with the enterprise architecture direction and standards.
    • Work within specific guidelines and procedures and apply advanced technical knowledge to solve moderately complex problems.

    Principal Functions
    Strategic / Tactical:

    • Lead the development of Infrastructure strategies, standards, baselines and roadmaps for applicable technology areas. Leverage vendors and partners as appropriate to ensure solutions are up-to-date and are following industry best practices.
    • Develop end to end Infrastructure technology plans based on the IT strategy;
    • Guide Infrastructure technology decisions, ensuring alignment with business objectives and established Infrastructure principles & standards.
    • Ensure alignment of capacity plans for IT infrastructure with those of other demand management / planning functions across all technology functions within the organization.
    • Provide advanced-level architecture for other projects, solutions, or procurements. Design, implement, and document Infrastructure systems related services, like Compute, Storage, Backup, Network, Security, Database, Archiving and Cloud Platform.
    • Provide enterprise architecture research and analysis on new technologies that have a potential impact and/or provide improvements to service delivery.

    Operational:

    • Provide enterprise architecture guidance for design, implementation, maintenance, operation, monitor, and report for Compute, Storage, Backup, Network, Security, Database, Archiving and Cloud Platform
    • Carry out other duties as instructed by Head of IT Architecture & Planning.

    Educational Requirements

    • Degree level education with a solid all-round knowledge of IT and its use within a business environment with minimum of 6 year experience in state of the art infrastructure services and components
    • Excellent knowledge in Compute, Virtualization, Private Cloud, Public Cloud and understanding of core operating system constructs such as memory, processor and I/O - disk and network)
    • Expert in Information Lifecycle Management (Backup & Archiving)
    • Proven professional experience and understanding of Storage, Network, Database, Security and Software Defined Technologies
    • Must be capable of working under pressure in a supportive environment, this will include dealing with escalations from the business, providing feedback and dealing with several projects and problems simultaneously in an effective manner.
    • The position holder must be capable of working on their own initiative within the procedures and guidelines laid down.
    • The ability to communicate with all levels of staff, management and up to senior management level.
    • Solid problem-solving skills.
    • Resilient, confident and tenacious.
    • Good interpersonal skills.
    • Prepared to work extended hours and travel to other sites/regions as required.

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    Engineer - Engineer / Performance / Data Analyst

    Job: IRC3982 

    Job Summary

    • Monitoring, reporting and analysis of network key performance indicators.

    Principal Functions
    24/7 real-time monitoring of network key performance indicators

    • Identifying network impacting issues that are not visible or recognizable by alarms via KPIs
    • Flagging of degraded network key performance indicators for resolution
    • Pre- and post-implementation KPI monitoring, analysis and reporting for planned network technical changes.
    • Tracking and reporting of KPI for newtechnical features and equipment deployment
    • Support resolver teams for network fault resolution through monitoring and reporting of KPI during and after faultresolution
    • Generation of Daily, weekly, monthly KPI reports for network nodes (BSS, IP, VAS, Core PS/CS and Transmission)
    • Generation of OPCOM reports and other network reports
    • Support reconciliation of KPI figures with 9mobile service providers and customers.
    • Handling periodic and ad hoc reports for Network Operations
    • Perform other duties as assigned by the Head, NOC & BSS.

    Educational Requirements

    • First degree or equivalent in Electrical or Computer Engineering or a related discipline
    • Two (2) years post NYSC work experience.

    Experience, Skills & Competencies
    Knowledge:

    • Network availability and capacity management
    • Network administration
    • Microsoft Office suite
    • Network Surveillance/monitoring tools (advantage).

    Skills:

    • Communication
    • Analytical skills
    • Personal Effectiveness
    • Problem Solving
    • Presentation.

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus.

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    Manager, Field Operations

    Job: IRC3989
    Location: Ibadan, Oyo

    Job Summary

    • Manage and oversee all network operation activities of assigned region, ensure strict compliance to guidelines on change execution and manage the regional field operations team to effectively oversee all routine and corrective maintenance.

    Principal Functions

    • Manage the regional access, power and transmission availability; optimise diesel delivery and consumption, spares and consumables to reduced OPEX as well as effective vendor management, contract enforcement, SLA and penalty application.
    • Manage quality network growth in assigned region by ensuring there is a good handshake with 9mobile Planning,Implementation and vendors EOT teams.
    • Conduct timely and qualitative PATprograms, RFS and PAC and per the approved company process.
    • Prepare incidence report for top management use, address issues highlighted in the individual cluster weekly report and generate monthly reports to guide management decision making.
    • Ensure proper audit, inventory and documentation of all sites in the region
    • Manage the Regional EOT and FMOP bi-weekly and monthly meetings with relevant stakeholders for network availability and team performance improvement
    • Develop enhanced programs for effective preventive and routine maintenance for all nodes and network element in the region.
    • Ensure FMOP team supervision, spot checks, confirmation and signoffs of all JCF to checkmate vendor team for effective execution of the schedule accurately
    • Manage change requests, faults escalation and resolution and ensure TTs are correctly/accurately closed through the regional field operations team
    • Manage the human and material resources across the region and ensure staff development as well as fostering teamwork spirit and effective communication.
    • Perform any other duties as assigned by the Head, Field Operations

    Educational Requirements

    • First Degree or equivalent in Electrical Engineering  
    • Minimum of Six (6) years work experience with at least three (3) in a supervisory role.

    Experience, Skills & Competencies
    Knowledge:

    • Control Network Technologies
    • Radio Access Technologies

    Skills:

    • Delegation / Supervisory
    • Influencing and Negotiation
    • Communication
    • Teaming

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus.

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    Manager, Billing

    Job: IRC3998

    Job Summary

    • This role provides oversight and governance of the Convergent Billing System (CBS) support covering all environments; Production, Test and Disaster Recovery to ensure adequate maintenance, operation and improvement of the entire CBS components and related software stack to achieve the required quality of service and service levels.

    Principal Functions
    Strategic / Tactical:

    • Participate and contribute to the development and maintenance of the IT Strategy and IT Operating model
    • Define and enforce IT Convergent Billing System and Operations related processes and procedures
    • Provide input on Convergent Billing Operations to other relevant IT processes and procedures
    • Responsible for policy, processes and systems involved in inter-connect billing and roaming service from IT standpoint
    • Provides advisory services to IT Senior Management Convergent Billing services, solutions and operations
    • Support BSS/OSS architecture design and optimization
    • Support project planning and execution within BSS/OSS domain
    • Drive continual enhancements and improvements to the Convergent Billing System and processes for business benefits
    • Guide IT to optimal value creation using trending, analysis and benchmarking capabilities
    • Drive for the attainment of agreed service levels Convergent Billing Operations related KPIs
    • Liaise with revenue management in ensuring business revenue is secure with appropriate interventions where there are business exposures
    • Support Performance Management unit in contract management, vendor management & Service Level Management related to Convergent Billing Operations services.

    Operational:

    • Provide oversight function for the Convergent Billing System operations and support
    • Manage the monitoring of CBS related application services for availability, performance in line with agreed Service Levels, overall health check of underlying system processes, capacity in line with licensing and business requirements, batch jobs monitoring/management.
    • Manage trend analysis, root cause analysis, known error establishment, and creation of Change Requests, Incidents and Problem tracking and escalation, resolution and closure, user administration, License Management & Administration and service reporting.
    • Accountable and responsible for managing post-paid billing operation ensuring customers gets accurate bills timely on an ongoing basis
    • Drive regular health check service to provides comprehensive CBS application status information to aid the identification of potential issues and bottlenecks and forestall any events that may affect the availability, performance, and security of the application
    • Manage the analysis and diagnosis of the resource utilization trends and problems associated with the application processes and tuning the CBS application environment, collaborating with IT Performance & Capacity Management functions to achieve and/or maintain the agreed Service Levels
    • Ensure proper documentation of the CBS application operating environments and storage into the knowledge management system for purposes of knowledge sharing and business continuity
    • Manage the inquiry and request handling service in fulfilling standard and ad-hoc service requests
    • Work with relevant stakeholders to develop and periodically update a standard recovery procedure for operation to follow when a disaster occurs.
    • Ensure the adequacy of the standby Disaster Recovery (DR) infrastructure of the Convergent Billing System to either maintain operation functions at an interim minimal survival level and/or re-establish full scale operations at a state of normal operation level if possible
    • Support the periodic disaster recovery drills for services involving the CBS as planned and executed by the Business Continuity team
    • Ensure all system and non-system processes required to guarantee a successful transfer of services between primary and DR sites are operational and working as planned
    • Implement a system to validate the integrity of replication and all GDR processes/services between the primary and DR sites and provide weekly reports to IT Management.

    Educational Requirements

    • Bachelor's degree from an accredited college/university preferred.
    • Strong customer-centricity is required.
    • Minimum of 6 years of combined experience work experience in Convergent billing & Postpaid billing operations with role no less than half of those in an IT/Telecoms environment is strongly required.
    • At least 3 year experience in a supervisory role.
    • Experience with IT financial management, resource planning, task prioritization, budget / cost control.  Strong ability to process data and extract actionable insights
    • Sound knowledge of internal business processes, IT sourcing, vendor management and the mobile telecommunications industry; possess a broad-based operational perspective and provides solutions.
    • Experience in working / negotiating through complex issues and providing alternative solutions.
    • Good knowledge of IT Service Management in general and IT Operations specifically is required.
    • Highly developed business communications skill (verbal and written), solid team player, change agent, strategic and creative, excellent relationship management skills and the ability to drive performance, consensus from all areas within the company.

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    Specialist, Enterprise Support Services

    Job: IRC4002

    Job Summary

    • Liaise with internal stakeholders, IT vendors and other relevant stakeholders to design and implement Enterprise Business Applications to fulfill business requirements.

    Principal Functions

    • Assist in the identification of user requirements for Enterprise Business systems.
    • Participate in the documentation of Request for Proposal/Request for Quotation for new Enterprise Business systems based on user requirements.
    • Support Manager, Enterprise Support Service managing all projects relating to the deployment of new Enterprise Business Systems to ensure achievement of corporate objectives.
    • Assist in providing advisory support in the implementation and integration of new Enterprise Business systems.
    • Facilitate user acceptance testing in liaison with relevant business teams.
    • Provide support in go-live of new Enterprise Business systems.
    • Assist in facilitating user training on new Enterprise Business systems.
    • Assist in providing user support for deployed solutions
    • Support IT vendor in the deployment of off-the-shelve Enterprise Business Systems.
    • Distribute documented policies and procedures/user guide for newly deployed Enterprise Business systems to end users.
    • Gather and analyse end user feedback for post implementation review of deployed Enterprise Business Systems and systems and ensure timely and effective resolution of issues.
    • Participate in the evaluation of Enterprise Business system performance in order to ensure continuing relevance of enterprise solutions provided.
    • Monitor the performance of installed Enterprise Business systems to ensure efficient workflow of EMTS operations.
    • Participate in the deployment of patches and upgrades to Enterprise Business systems.
    • Assist in ensuring minimal impact to end user services during system changes, upgrades, patches or bug fixes.
    • Provide support in the resolution of Enterprise Business-related problems escalated by Enterprise Applications Support team.
    • Record feedback from the Enterprise Applications Support team to ensure prompt improvement of the Enterprise Business systems.
    • Assist in managing relationships with third party IT vendors/suppliers.
    • Attend team/divisional/departmental meetings as required.
    • Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Enterprise Support Service.
    • Perform any other duties as assigned by the Manager, Enterprise Support Service.

    Educational Requirements

    • 4 years of combined experience work experience in a service management and enterprise applications support with role no less than half of those in an IT/Telecoms environment is strongly required.
    • Sound knowledge of internal business processes, vendor management and the mobile telecommunications industry; possesses a broad-based operational perspective and provides solutions for all forms of business risk;
    • Experience in working / negotiating through complex issues and providing alternative solutions;
    • Good knowledge of ITIL is required with demonstrable experience as an ITIL practitioner especially in IT Operations;
    • Highly developed business communications skill (verbal and written), solid team player, change agent, strategic and creative, excellent relationship management skills and the ability to drive performance, consensus from all areas within the company.

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    Manager, Change and Asset Management

    Job: IRC4001
    Location: Lagos

    Job Summary

    • This role also ensures that the changes to IT business and technical services are adequately impact assessed, prioritised, scheduled, authorised and implemented in such a way as to optimize risks and resources associated with the changes and releases. The role oversees the IT Configuration Management and IT Change & Release Management Policies, Process and Procedures using appropriate tools.
    • This role provides defines and manages the IT Service Asset and Configuration items throughout their lifecycle to support all other IT Service Management processes and to ensure optimal benefit of the asset and items to the business

    Principal Functions
    Strategic / Tactical:

    • Participate and contribute to the development and maintenance of the IT Operating model
    • Define the IT Service Asset & Configuration as well as the IT Change & Release Management process strategy and periodically reviewing the process strategy to ensure that it is still appropriate and effect updates as required
    • Define and enforce IT Service Asset and Configuration Management Policies, Processes and Procedures
    • Define the IT Change & Release Management Policies, Processes and Procedures.
    • Account for, manage and protect the integrity of service assets and configuration items throughout the service lifecycle by ensuring that only authorized components are used and only authorized changes are made
    • Provides advisory services to IT Senior Management on IT Asset & Configuration and IT Change & Release management life cycles of IT Service Management
    • Guide IT to optimal value creation using trending, analysis and benchmarking capabilities
    • Drive for the attainment of expected service levels through the IT Service Asset & Configuration Management and IT Change & Release Management related KPIs
    • Ensure adequate automation and availability of adequate IT Service Asset and Configuration and IT Change &Release Management solutions

    Operational:

    • Ensuring that appropriate the IT Service Asset & Configuration Management and IT Change & Release Management processes documentation is available and up to date
    • Periodically auditing the IT Service Asset & Configuration Management and Change and Release Management process to ensure compliance to IT Service Assets & Configuration and IT Change& Release Management policies, process and procedures
    • Communicating IT Service Asset &Configuration Management and IT Change and Release Management processes information or changes as appropriate to ensure awareness
    • Providing IT Service Asset &Configuration Management and IT Change & Release Management process resources to support activities required throughout the Service Management lifecycle
    • Ensuring IT Service Asset &Configuration Management and IT Change & Release Management process technicians have the required knowledge and the required technical and business understanding to deliver the process and use the available solutions [e.g. Configuration Management System (CMS), CMBD, Asset Management and Change Management] that enable the processes.
    • Reviewing opportunities for IT Service Asset & Configuration Management and IT Change & Release Management process enhancements and for improving the efficiency and effectiveness of the process
    • Addressing issues with the running of the IT Service Asset & Configuration Management and IT Change & Release Management process
    • Monitor trends in in utilization of asset and configuration items and collaborate with IT Capacity Management function to ensure adequacy of IT assets and configuration items to meet set target service levels
    • Identify, control, record, report, audit and verify service assets and configuration items, including versions, baselines, constituent components, their attributes and relationships.
    • Provide input to the Continual Service Improvement (CSI) plan managed by the IT Performance Management team.  
    • Review and analyse IT asset utilization reports and ensure the right insight and recommendations on underperforming assets & configuration items are brought to the fore.

    Maintain and manage organization interfaces with the following  key entities:

    • Business: Engages to ensure that IT service asset & change management policies and procedures are adequately communicated.  
    • Strategy & Architecture Governance, Demand Fulfillment Teams, Performance & Capacity Management and other IT units: Collaborates to ensure that precise information on IT Service Asset, Configuration items and IT Service changes are made available in a timely manner.
    • Finance: Collaborates with Finance Fixed Asset Management unit to ensure business requirements, metrics and targets for IT Asset Management are clearly defined to deliver the expected benefit to the Business.
    • Operational Risk Management &Information Risk Management: collaborates with Risk Management teams to identify and mitigate valid operational & information risks

    Educational Requirements

    • Bachelor's Degree from an accredited College / University preferred.  Strong customer-centricity focus.
    • 6 years of combined experience work experience in a service management or IT governance with role no less than half of those in an IT/Telecoms environment is strongly required.
    • At least 3 year experience in a supervisory role.
    • Candidate will ideally have good exposure to IT Service Asset & Configuration Management and IT Change &Release management processes and solutions (e.g., CMS, CMBD, Asset Management system) and good knowledge of IT governance processes.
    • Experience with IT financial management, resource planning, task prioritization, budget / cost control.  Strong ability to process data and extract actionable insights.
    • Sound knowledge of internal business processes, outsourcing, vendor management and the mobile telecommunications industry; possesses a broad-based operational perspective and provides solutions for all forms of business risk.
    • Experience in working / negotiating through complex issues and providing alternative solutions.
    • Good knowledge of ITIL is required; good and demonstrable experience as an ITIL practitioner.
    • Highly developed business communications skill (verbal and written), solid team player, change agent, strategic and creative, excellent relationship management skills and the ability to drive performance, consensus from all areas within the company

    go to method of application »

    Engineer, Field Operations

    Job: IRC3985

    Job Summary

    • Operation & Maintenance support on Power, BSS & transmission equipment, acceptance of new integrated BSS and TXM/ADM network element to achieve 99.5% Network availability.

    Principal Functions

    • Operate and maintain Access,Transmission and power element to achieve network availability targets
    • Track and new change implementation,faults escalation, fault resolution and ensure TTs are accurately closed withinMTTR
    • Conduct acceptance of new site BSS, MW,ADMs and power plants according to scope and BoQ. Within assigned cluster
    • Maintain accurate sites database withinassign cluster (with detail information)
    • Checkmate vendor to execute monthlyroutine and corrective maintenance schedule for all active and passive elementson site
    • Ensure effective diesel delivery andconsumption monitoring within assigned cluster.  
    • Conduct monthly (DWDM, IPBB and HUB)sites supervision, spot check, external alarm simulations and cheek mate vendorteam activity to enhance Quality of service and improve customer experienceeffective supervision of vendor/sub-contractors' activities also ensure non-functional alarms are corrected before next visit
    • Follow up with both active and passivevendors to ensure re-occurrence outages are cleared within assigned cluster
    • Liaise with Government regulatorydepartment. to resolve environmental, regulatory, states, local government,landlord and community issues within 48 hours and follow up for permanent solution.
    • Follow up for timely replacement offaulty components on BSS, TX and Power equipment, weekly link alignment for MWlinks with deviated RSL as well as replacement of faulty fibre patch cord andsplicing on national fibre BB to avoid prolong outage and reduce MTTR
    • Supervise timely Capex replacement (DG,ATS, A/C, Battery replacement and power optimization for Green Field as well as BSC/MGW sites). Also confirm and sign off JCC for the successfully completedtasks by both parties.
    • Perform other duties as assigned by the Manager, Field Operations.

    Educational Requirements

    • First degree or equivalent in Electrical Engineering  
    • Two (2) years post NYSC relevant experience.

    Experience, Skills & Competencies
    Knowledge:

    • Control Network Technologies
    • Radio Access Technologies
    • BSS Network sub-system.

    Skills:

    • Problem Solving
    • Communication.

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus.

    go to method of application »

    Senior Engineer, Service Assurance

    Job: IRC4003

    Job Summary

    • Management of NOC processes and quality assurance; handling vendor performance/service availability reconciliation.

    Principal Functions

    • SLA/KPI management and reconciliation with vendors and customers
    • Collocation availability and performance reconciliation
    • Writing of NOC processes to govern NOC operations
    • Monitoring of NOC processes performance.
    • Ensuring activities at the NOC aligns with the NOC approved processes
    • Review and updating of NOC processes to ensure it is relevant to the NOC operations.
    • Generation of NOC processes performance reports as required.
    • Generation of vendor performance reports
    • Generation of collocation performance reports
    • Evaluation of vendors performance
    • Perform other duties assigned by the Head, NOC & BSS

    Educational Requirements

    • First degree or equivalent in Electrical or Computer Engineering or relevant discipline
    • Four (4) to Six (6) years post NYSC work experience

    Experience, Skills & Competencies
    Knowledge:

    • Network availability and capacity management
    • Network administration
    • Network operations and maintenance
    • Vendor management
    • Process writing.

    Skills:

    • Communication
    • Delegation/ Supervisory
    • Reconciliation
    • Negotiation
    • Problem Solving
    • Presentation

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus.

    go to method of application »

    Manager, Wintel

    Job: IRC3999

    Job Summary

    • Lead the design, implementation, and maintenance of all Microsoft Infrastructure Software across Business, Service and Resource/Infrastructure capacity development and governance across enterprise systems.

    Principal Functions
    Tactical:

    • Assist in the implementation of approved policies and procedures for Microsoft Infrastructure system design, implementation and maintenance.
    • Partner with business leaders, IT service operations team and other relevant stakeholders to identify Microsoft Products in line with Business requirements
    • Responsible for planning of Microsoft Infrastructure systems upgrades and deployment.

    Operational:

    • Provide technical and operational support in management of multiple Microsoft Infrastructure in a highly dynamic business environment and to support business
    • Provide support in the implementation and user acceptance testing of Windows operating systems
    • Assist in the development of a proactive maintenance cycle for Windows operating systems and automate preventive/routine maintenance on systems
    • Perform daily Windows operating system administration, including hardware & software upgrades
    • Maintain backup of the Windows operating system network
    • Ensure optimal performance of all applications running on Windows operating system environment in EMTS through proactive tuning and preventive maintenance
    • Monitor Windows systems performance and recommend adjustments to system parameters to ensure optimum performance and response time
    • Work with the User Support team to provide second level support to the end users and ensure timely resolution of Windows system problems
    • Collaborates with business, information security, database and application development teams to define and design scope for each project
    • Develops and maintains system and project documentation including progress reports of the environment and systems
    • Delivers support/ engineering which includes design, system upgrades, maintenance and enhancements, new implementations and solutions, root cause analysis and resolving performance issues
    • Perform configuration, management and maintenance tasks for the following: Microsoft Windows Server platform, Active Directory, IIS, Microsoft Clustering as well as virtualization technologies.
    • Carry out other duties as instructed by Head of IT Operations

    Educational Requirements

    • Degree level education with a solid all-round knowledge of IT and its use within a business environment with minimum of 6 years experience
    • Expert in Microsoft Infrastructure Software
    • Excellent knowledge in Microsoft Windows Server platform (configuration, security, debugging crashes or poor performance, understanding of core operating system constructs such as memory, processor and I/O - disk and network)
    • Expert in Microsoft Public (Azure)Cloud
    • Proven professional experience with Virtualization (VMware vSphere & Microsoft Hyper-V)
    • Proven professional experience and understanding of Microsoft Active Directory
    • Good overall knowledge of Microsoft System Center Suite
    • Must be capable of working under pressure in a supportive environment, this will include dealing with escalations from the business, providing feedback and dealing with several projects and problems simultaneously in an effective manner.
    • The position holder must be capable of working on their own initiative within the procedures and guidelines laid down.
    • The ability to communicate with all levels of staff, management and up to senior management level.
    • Solid problem-solving skills.
    • Resilient, confident and tenacious.
    • Good interpersonal skills.
    • Prepared to work extended hours and travel to other sites/regions as required.

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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