Manager, Business Continuity at 9Mobile

Job: IRC4005

Job Summary

• Execute approved IT disaster recovery (DR) plan and continuously identify, evaluate and proffer mitigating actions with regard to potential risks to business continuity across multiple dimensions - such as infrastructure, controls, regulatory requirements, support agreements and resourcing - from an IT standpoint.

Principal Functions
Strategic/Tactical:

• Oversee business continuity/contingency planning efforts within the IT function with a major focus on assuring the adequacy of contingency plans for critical business applications to maintain continued operations, protect assets and mitigate loss in the event of a disruption
• Document IT DR planning and train all employees to achieve awareness and understanding of the IT Business Continuity Planning process

Operational:

• Work with other functional areas of the business to enhance contingency plans and mitigate the effects of a technology system or application failure or problem in order to ensure that business units are able to continue managing the firm's assets, satisfying regulatory obligations and maintaining presence in the marketplace
• Co-ordinate and manage all activities related to IT DR plans
• Manage service restoration in the event of a disaster and liaise with the Enterprise Business Continuity management team and related functions providing complementary services
• Guarantee that IT DR plans are up-to-date and associated activities executed timely as per roadmap
• Co-ordinate stakeholder participation in IT DR planning and work with the Head, IT Information Risk Management to prioritize the recovery of critical IT systems
• Lead the execution of regular business impact and technical assessments, training, tests, and exercises
• Co-ordinate the day-to-day ownership and resolution of IT DR plan issues which arise in connection with other business units, including any referral or escalation
• Manage the IT DR programme resources and provide support to the IT disaster recovery audits
• Define the principles and procedures necessary to support or reconstitute essential business functions after a catastrophic event
• Implement and monitor arrangements such as regular data back-ups, secure data archives, back-up restoration, secure on-and off-site storage of back-up media, and provision of alternative IT processing facilities, networks, etc.
• Evaluate the overall IT DR programme and state of readiness of IT in relation to DR
• Ensure implementation of the IT strategy and plans within implementing operations and enforce IT DR best practices
• Manage business continuity through enforced standards of document management for requirements, analyses, designs, implementation and operations
• Act as the primary responsibility for defining and enforcing IT DR plans, policies and procedures
• Enable and champion an IT DR plan service culture
• Ensure periodic reviews and tests of established business continuity plans and procedures, reporting findings to management and making recommendations for improvement as needed
• In the event of a severe/ catastrophic incident:
• Support the assessment of the impact of the incident effect on business
• Mobilize the IT DR team to the alternative business recovery site
• Guarantee that information, e.g. back-up tapes, are made available in the alternative data centre
• Implement the operational response to an incident
• Communicate with and take direction from the Head, IT Information Risk Management and Crisis Management Team in emergency situations
• Co-ordinate the IT DR inline with the activities defined in the IT DR management checklist

Educational Requirements

• First degree in Numerate or Technology discipline, e.g. Engineering, Computer Science, Mathematics, etc.
• Postgraduate/ professional qualification in related fields will be an added advantage, e.g. Solutions Life Cycle certifications in IT or telecoms best practices such as Microsoft Solutions Framework (MSF), Microsoft Operations Framework (MOF), Rational Unified Process (RUP), IT Infrastructure Library (ITIL), Project Management, ISO 20000, SIX SIGMA, COBIT or ETOM, IT Governance, IT Audit, IT Architecture and the CMM
• Between six (6) and eight (8) years directly relevant post-NYSC work experience preferably in GSM and 3G, with at least most recent three (3) years in a supervisory role
• Ideal candidate must be able to demonstrate competencies in the following areas:
• Strong analytical, organization and decision-making skills
• Ability to work productively and stay calm under pressure experience
• Experience in risk management
• Good project management, people management and negotiation skills.