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Sun King designs, distributes, and finances solar home energy for the 1.8 billion people without reliable electricity. We are the largest solar provider for off-grid homes in Africa and Asia with over 82 million customers in more than 40 countries.
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The Team You Would Join
- The Quality Assessor will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers by ensuring the customers are satisfied with the service offered with a great customer experience and equip the customer service executives with the right knowledge and skills for efficiency purposes.
What You Would Be Expected To Do
Reporting:
- Create reports that reflect agents' performance.
- Report agent and team’s performance to leadership.
- Provide customer insights reports to management.
Customer Service Team Engagement:
- Participate in calibration sessions to maintain consistency in internal evaluations.
- Accompany evaluations with meaningful and constructive feedback.
- Discuss and explain feedback with agents in regular meetings.
- Participates in customer and client listening programs to identify customer needs and expectations.
Analysis:
- Assess agents’ interactions based on internal standards.
- Analyze all customer service metrics.
- Provide data on customer experience feedback and agent behavior.
Requirements
You might be a strong candidate if you:
- Have a Bachelor's Degree in a Communication or Business related field.
- Have 2 - 3 years of Call Center Experience.
- Are passionate about positively impacting the lives of rural consumers.
- Are a strong collaborator with great interpersonal skills to mentor your team to deliver on expectations.
- Are comfortable working with Powerpoint and MS Excel?
- Have outstanding customer service skills and dedication to providing exceptional customer care.
- Have exceptional listening and analytical skills.
- Have good knowledge of customer relationships or customer service practices.
- Can adapt well to change and successfully set and adjust priorities as needed.
What We Offer (In addition to compensation and statutory benefits)
- An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
- The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
go to method of application »
The Team You Would Join
- Greenlight’s partnership and business development team covering our partnerships business in West and Central Africa has been growing consistently over the last 5 years at remarkable scale with a large partner base of over 300 partners.
- We are looking for an experienced Business development Manager who would leverage on their expertise to grow our active partner base and revenues by over 100% by onboarding strategic partners across sectors of interest in West and central Africa.
Responsibilities
What you would be expected to do:
- Responsible for driving sales across consumer sales channels in the assigned territory.
- Branch level inventory management
- Receiving client queries and resolving consumer and channel queries with stipulated guidelines and timelines.
- Efficiently supporting trade activations and marketing campaigns as per set plans.
- Planning and conducting product and sales trainings to partner staff.
- Fulfilling within reasonable time aftersales and warranty requirements.
- Consolidating reports on competition, routes travelled, branches visited and activated, sales and stock position etc.
- Performing any other duties that may be assigned.
Requirements
You might be a strong candidate if you:
- Have minimum OND or Advanced Diploma/B.Sc in a Business Administration/ Sales and Marketing
- Hands on work experience in service/ FMCG or Renewable Energy industry
- Proficiency in MS Excel, MS Word, and MS PowerPoint
- Strong customer focus and keen to deliver high standards of service
- Ready to travel 75% of the time
- Excellent interpersonal skills.
- Good communication skills with fluency in both written and spoken English and spoken local language corresponding to the area of responsibility (Yoruba / Edo / Igbo / Hausa - as applicable)
- Results oriented and able to prioritize measurable objectives.
- Possesses an Android phone.
- We place great importance on sustaining a diverse, inclusive work environment. We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa.
- If this sounds like you, we would love to hear from you.
Remuneration
- Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.
- Greenlight Planet believes in equal opportunity for all people: We do not discriminate based on race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, or disability.
What We Offer (In addition to Compensation and Statutory Benefits):
- An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
- The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
go to method of application »
The Team You Would Join
- Greenlight’s partnership and business development team covering our partnerships business in West and Central Africa has been growing consistently over the last 5 years at remarkable scale with a large partner base of over 300 partners.
- We are looking for an experienced Business development Manager who would leverage on their expertise to grow our active partner base and revenues by over 100% by onboarding strategic partners across sectors of interest in West and central Africa.
What You Would Be Expected To Do
- Responsible for driving sales across consumer sales channels in the assigned territory.
- Branch level inventory management.
- Receiving client queries and resolving consumer and channel queries with stipulated guidelines and timelines.
- Efficiently supporting trade activations and marketing campaigns as per set plans.
- Planning and conducting product and sales trainings to partner staff.
- Fulfilling within reasonable time aftersales and warranty requirements.
- Consolidating reports on competition, routes travelled, branches visited and activated, sales and stock position etc.
- Performing any other duties that may be assigned.
Requirements
You might be a strong candidate if you:
- Have a minimum of OND or Advanced Diploma / B.Sc in a Business Administration / Sales and Marketing.
- Hands on work experience in service/ FMCG or Renewable Energy industry.
- Proficiency in MS Excel, MS Word, and MS PowerPoint.
- Strong customer focus and keen to deliver high standards of service
- Ready to travel 75% of the time.
- Excellent interpersonal skills.
- Good communication skills with fluency in both written and spoken English and spoken local language corresponding to the area of responsibility (Yoruba / Edo / Igbo / Hausa - as applicable).
- Results oriented and able to prioritize measurable objectives.
- Possesses an Android phone.
What We Offer (In addition to compensation and statutory benefits)
- An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
- The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
go to method of application »
The Team You Would Join
- Greenlight’s partnership and business development team covering our partnerships business in West and Central Africa has been growing consistently over the last 5 years at remarkable scale with a large partner base of over 300 partners.
- We are looking for an experienced Business development Manager who would leverage on their expertise to grow our active partner base and revenues by over 100% by onboarding strategic partners across sectors of interest in West and central Africa.
Responsibilities
What you would be expected to do:
- Responsible for driving sales across consumer sales channels in the assigned territory.
- Branch level inventory management
- Receiving client queries and resolving consumer and channel queries with stipulated guidelines and timelines.
- Efficiently supporting trade activations and marketing campaigns as per set plans.
- Planning and conducting product and sales trainings to partner staff.
- Fulfilling within reasonable time aftersales and warranty requirements.
- Consolidating reports on competition, routes travelled, branches visited and activated, sales and stock position etc.
- Performing any other duties that may be assigned.
Requirements
You might be a strong candidate if you:
- Have minimum OND or advanced Diploma/B.Sc in a Business Administration/ Sales and Marketing
- Hands on work experience in service/ FMCG or Renewable Energy industry
- Proficiency in MS Excel, MS Word, and MS PowerPoint
- Strong customer focus and keen to deliver high standards of service
- Ready to travel 75% of the time
- Excellent interpersonal skills.
- Good communication skills with fluency in both written and spoken English and spoken local language corresponding to the area of responsibility (Yoruba / Edo / Igbo / Hausa - as applicable)
- Results oriented and able to prioritize measurable objectives.
- Possesses an Android phone.
- We place great importance on sustaining a diverse, inclusive work environment. We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa.
- If this sounds like you, we would love to hear from you.
Remuneration
- Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.
- Greenlight Planet believes in equal opportunity for all people: We do not discriminate based on race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, or disability.
What We Offer (In addition to Compensation and Statutory Benefits):
- An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
- The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
go to method of application »
The Team You Would Join
- Greenlight’s partnership and business development team covering our partnerships business in West and Central Africa has been growing consistently over the last 5 years at remarkable scale with a large partner base of over 300 partners.
- We are looking for an experienced Business development Manager who would leverage on their expertise to grow our active partner base and revenues by over 100% by onboarding strategic partners across sectors of interest in West and central Africa.
What You Would Be Expected To Do
- Responsible for driving sales across consumer sales channels in the assigned territory.
- Branch level inventory management.
- Receiving client queries and resolving consumer and channel queries with stipulated guidelines and timelines.
- Efficiently supporting trade activations and marketing campaigns as per set plans.
- Planning and conducting product and sales trainings to partner staff.
- Fulfilling within reasonable time aftersales and warranty requirements.
- Consolidating reports on competition, routes travelled, branches visited and activated, sales and stock position etc.
- Performing any other duties that may be assigned.
Requirements
You might be a strong candidate if you:
- Have a minimum of OND or advanced Diploma / B.Sc in a Business Administration / Sales and Marketing.
- Hands on work experience in service/ FMCG or Renewable Energy industry.
- Proficiency in MS Excel, MS Word, and MS PowerPoint.
- Strong customer focus and keen to deliver high standards of service
- Ready to travel 75% of the time.
- Excellent interpersonal skills.
- Good communication skills with fluency in both written and spoken English and spoken local language corresponding to the area of responsibility (Yoruba / Edo / Igbo / Hausa - as applicable).
- Results oriented and able to prioritize measurable objectives.
- Possesses an Android phone.
What We Offer (In addition to compensation and statutory benefits)
- An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
- The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
go to method of application »
The Team You Would Join
- Greenlight’s partnership and business development team covering our partnerships business in West and Central Africa has been growing consistently over the last 5 years at remarkable scale with a large partner base of over 300 partners.
- We are looking for an experienced Business development Manager who would leverage on their expertise to grow our active partner base and revenues by over 100% by onboarding strategic partners across sectors of interest in West and central Africa.
What You Would Be Expected To Do
- Responsible for driving sales across consumer sales channels in the assigned territory.
- Branch level inventory management.
- Receiving client queries and resolving consumer and channel queries with stipulated guidelines and timelines.
- Efficiently supporting trade activations and marketing campaigns as per set plans.
- Planning and conducting product and sales trainings to partner staff.
- Fulfilling within reasonable time aftersales and warranty requirements.
- Consolidating reports on competition, routes travelled, branches visited and activated, sales and stock position etc.
- Performing any other duties that may be assigned.
Requirements
You might be a strong candidate if you:
- Have a minimum of OND or Advanced Diploma / B.Sc in a Business Administration / Sales and Marketing.
- Hands on work experience in service/ FMCG or Renewable Energy industry.
- Proficiency in MS Excel, MS Word, and MS PowerPoint.
- Strong customer focus and keen to deliver high standards of service
- Ready to travel 75% of the time.
- Excellent interpersonal skills.
- Good communication skills with fluency in both written and spoken English and spoken local language corresponding to the area of responsibility (Yoruba / Edo / Igbo / Hausa - as applicable).
- Results oriented and able to prioritize measurable objectives.
- Possesses an Android phone.
What We Offer (In addition to compensation and statutory benefits)
- An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
- The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
go to method of application »
The Team You Would Join
- Greenlight’s partnership and business development team covering our partnerships business in West and Central Africa has been growing consistently over the last 5 years at remarkable scale with a large partner base of over 300 partners.
- We are looking for an experienced Business development Manager who would leverage on their expertise to grow our active partner base and revenues by over 100% by onboarding strategic partners across sectors of interest in West and central Africa.
What You Would Be Expected To Do
- Responsible for driving sales across consumer sales channels in the assigned territory.
- Branch level inventory management.
- Receiving client queries and resolving consumer and channel queries with stipulated guidelines and timelines.
- Efficiently supporting trade activations and marketing campaigns as per set plans.
- Planning and conducting product and sales trainings to partner staff.
- Fulfilling within reasonable time aftersales and warranty requirements.
- Consolidating reports on competition, routes travelled, branches visited and activated, sales and stock position etc.
- Performing any other duties that may be assigned.
Requirements
You might be a strong candidate if you:
- Have a minimum of OND or Advanced Diploma / B.Sc in a Business Administration / Sales and Marketing.
- Hands on work experience in service/ FMCG or Renewable Energy industry.
- Proficiency in MS Excel, MS Word, and MS PowerPoint.
- Strong customer focus and keen to deliver high standards of service
- Ready to travel 75% of the time.
- Excellent interpersonal skills.
- Good communication skills with fluency in both written and spoken English and spoken local language corresponding to the area of responsibility (Yoruba / Edo / Igbo / Hausa - as applicable).
- Results oriented and able to prioritize measurable objectives.
- Possesses an Android phone.
What We Offer (In addition to compensation and statutory benefits)
- An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
- The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
go to method of application »
The Team You Would Join
- Greenlight’s partnership and business development team covering our partnerships business in West and Central Africa has been growing consistently over the last 5 years at remarkable scale with a large partner base of over 300 partners.
- We are looking for an experienced Business development Manager who would leverage on their expertise to grow our active partner base and revenues by over 100% by onboarding strategic partners across sectors of interest in West and central Africa.
Responsibilities
What you would be expected to do:
- Responsible for driving sales across consumer sales channels in the assigned territory.
- Branch level inventory management
- Receiving client queries and resolving consumer and channel queries with stipulated guidelines and timelines.
- Efficiently supporting trade activations and marketing campaigns as per set plans.
- Planning and conducting product and sales trainings to partner staff.
- Fulfilling within reasonable time aftersales and warranty requirements.
- Consolidating reports on competition, routes travelled, branches visited and activated, sales and stock position etc.
- Performing any other duties that may be assigned.
Requirements
You might be a strong candidate if you:
- Have minimum OND or Advanced Diploma/B.Sc in a Business Administration/ Sales and Marketing
- Hands on work experience in service/ FMCG or Renewable Energy industry
- Proficiency in MS Excel, MS Word, and MS PowerPoint
- Strong customer focus and keen to deliver high standards of service
- Ready to travel 75% of the time
- Excellent interpersonal skills.
- Good communication skills with fluency in both written and spoken English and spoken local language corresponding to the area of responsibility (Yoruba / Edo / Igbo / Hausa - as applicable)
- Results oriented and able to prioritize measurable objectives.
- Possesses an Android phone.
- We place great importance on sustaining a diverse, inclusive work environment. We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa.
- If this sounds like you, we would love to hear from you.
Remuneration
- Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.
- Greenlight Planet believes in equal opportunity for all people: We do not discriminate based on race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, or disability.
What We Offer (In addition to Compensation and Statutory Benefits):
- An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
- The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
go to method of application »
The Team You Would Join
- Greenlight’s partnership and business development team covering our partnerships business in West and Central Africa has been growing consistently over the last 5 years at remarkable scale with a large partner base of over 300 partners.
- We are looking for an experienced Business development Manager who would leverage on their expertise to grow our active partner base and revenues by over 100% by onboarding strategic partners across sectors of interest in West and central Africa.
Responsibilities
What you would be expected to do:
- Responsible for driving sales across consumer sales channels in the assigned territory.
- Branch level inventory management
- Receiving client queries and resolving consumer and channel queries with stipulated guidelines and timelines.
- Efficiently supporting trade activations and marketing campaigns as per set plans.
- Planning and conducting product and sales trainings to partner staff.
- Fulfilling within reasonable time aftersales and warranty requirements.
- Consolidating reports on competition, routes travelled, branches visited and activated, sales and stock position etc.
- Performing any other duties that may be assigned.
Requirements
You might be a strong candidate if you:
- Have minimum OND or Advanced Diploma/B.Sc in a Business Administration/ Sales and Marketing
- Hands on work experience in service/ FMCG or Renewable Energy industry
- Proficiency in MS Excel, MS Word, and MS PowerPoint
- Strong customer focus and keen to deliver high standards of service
- Ready to travel 75% of the time
- Excellent interpersonal skills.
- Good communication skills with fluency in both written and spoken English and spoken local language corresponding to the area of responsibility (Yoruba / Edo / Igbo / Hausa - as applicable)
- Results oriented and able to prioritize measurable objectives.
- Possesses an Android phone.
- We place great importance on sustaining a diverse, inclusive work environment. We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa.
- If this sounds like you, we would love to hear from you.
Remuneration
- Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.
- Greenlight Planet believes in equal opportunity for all people: We do not discriminate based on race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, or disability.
What We Offer (In addition to Compensation and Statutory Benefits):
- An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
- The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
Method of Application
Use the link(s) below to apply on company website.
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