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  • Posted: Mar 2, 2020
    Deadline: Mar 21, 2020
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  • Interra Networks Ltd (Interra) - is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector. We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world - from as simple as a website to as complex as a secure IP-Voice Network, we can help turn your busin...
    Read more about this company

    Call Center Agent (Students) - Imo

    Role Responsibilities

    • Answer incoming calls, make outbound calls and respond to customer’s emails;
    • Management and resolve customer complaints;
    • Identify and escalate issues to supervisors;
    • Provide necessary information and guidance to customers;
    • Research required information using available resources;
    • Research, identify, and resolve customer complaints using applicable software;
    • Document all call information according to standard operating procedures;
    • Recognize, document, and alert the management team of trends in customer calls;
    • Follow up customer calls where necessary;
    • Complete call logs.

    Requirements

    • S/he must have good understanding of English and any other major Nigerian Languages.
    • Must be able to read, speak and write English language fluently.
    • Accurate comprehension, interpretation and capturing of information, accuracy and timely response to calls.
    • Proficient in usage of Microsoft packages.
    • Knowledge of customer service telephony and technology (Successful Candidates would be taught)
    • Experience in a call center or customer service environment would be an added advantage.
    • Good data entry and typing skills.
    • Knowledge of administration and clerical processes would be an added advantage.
    • Good communication and presentation skills
    • Ability to understand individual differences.
    • Problem solving skills.
    • Should be able to work Mondays to Sundays and at any other time as required.
    • Proficiency in driving Sales will be an added advantage.
    • Must have a service mentality.

    Key Competencies:

    • Verbal and written communication skills.
    • Good Listening skills.
    • Problems analysis and problem-solving skills.
    • Excellent Customer Service Orientation.
    • Organization skills.
    • Attention to detail.
    • Good Judgment skills.
    • Team work.
    • Stress tolerance.
    • Time management skills.
    • Persuasion skills.

    go to method of application »

    Call Center Agent (Students) - Enugu

    Role Responsibilities

    • Answer incoming calls, make outbound calls and respond to customer’s emails;
    • Management and resolve customer complaints;
    • Identify and escalate issues to supervisors;
    • Provide necessary information and guidance to customers;
    • Research required information using available resources;
    • Research, identify, and resolve customer complaints using applicable software;
    • Document all call information according to standard operating procedures;
    • Recognize, document, and alert the management team of trends in customer calls;
    • Follow up customer calls where necessary;
    • Complete call logs.

    Requirements

    • S/he must have good understanding of English and any other major Nigerian Languages.
    • Must be able to read, speak and write English language fluently.
    • Accurate comprehension, interpretation and capturing of information, accuracy and timely response to calls.
    • Proficient in usage of Microsoft packages.
    • Knowledge of customer service telephony and technology (Successful Candidates would be taught)
    • Experience in a call center or customer service environment would be an added advantage.
    • Good data entry and typing skills.
    • Knowledge of administration and clerical processes would be an added advantage.
    • Good communication and presentation skills
    • Ability to understand individual differences.
    • Problem solving skills.
    • Should be able to work Mondays to Sundays and at any other time as required.
    • Proficiency in driving Sales will be an added advantage.
    • Must have a service mentality.

    Key Competencies:

    • Verbal and written communication skills.
    • Good Listening skills.
    • Problems analysis and problem-solving skills.
    • Excellent Customer Service Orientation.
    • Organization skills.
    • Attention to detail.
    • Good Judgment skills.
    • Team work.
    • Stress tolerance.
    • Time management skills.
    • Persuasion skills.

    Method of Application

    Use the link(s) below to apply on company website.

     

  • Send your application

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Average Salary at Interra Networks
₦ 221K from 1 employee
Mysalaryscale.com

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