Jobs at The Concept Group

Job Summary

• The Business Process Analyst is tasked with analysing, designing, and enhancing business processes to drive efficiency and cost-effectiveness within the Business Operations unit.
• This role supports data-driven decision-making and assists in achieving the organization’s strategic objectives through streamlined operations.

Scope and Impact

• Analysis and redesign of business processes for operational efficiency
• Project management for process improvement initiatives
• Collaboration with other departments to ensure process alignment.

Duties and Responsibilities
Process Analysis and Design:

• Evaluate and document current processes, identifying inefficiencies and improvement opportunities.
• Conduct data-driven assessments to understand workflow bottlenecks and redundancies.
• Create and maintain detailed process maps and documentation to support redesigned workflows.

Process Improvement Implementation:

• Work with the Operations Implementation and People Performance Executive to roll out recommended process improvements.
• Oversee implementation timelines and allocate resources for process change projects.
• Test new processes, gathering feedback to continuously refine workflows.

Project Management:

• Lead end-to-end process improvement projects, including planning, resource allocation, and monitoring progress against timelines.
• Utilize project management tools to track milestones, ensure deadline adherence, and manage resources effectively.
• Communicate project updates, challenges, and achievements to the Head of Business Operations.

Reporting and Performance Monitoring:

• Develop and maintain metrics to assess the impact and effectiveness of implemented processes.
• Prepare reports on performance trends, providing insights and recommendations for further optimization.
• Ensure compliance of implemented processes with Nigerian regulatory and internal standards.

Requirements

• Candidates should possess a Bachelor’s Degree in a relevant field with 2 years work experience.

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Scope & Impact

• As a Digital Transformation Officer, will play a crucial role in supporting the transformation team in driving organizational change through the adoption of digital technologies and strategies. 
• The officer’s primary focus will be on assisting with the planning, execution, and monitoring of digital transformation initiatives to enhance operational efficiency, improve customer experiences, and drive business growth.

Job Summary

• The primary goal of the Officer is to drive an organization's digital success and ensure its continued relevance in a rapidly evolving digital landscape. 
• This requires strong leadership, strategic thinking, and the ability to navigate complex organizational structures and stakeholder relationships.

Responsibilities

• Developing and implementing a digital strategy that aligns with the organization's overall business strategy and goals.
• Leading the organization's digital transformation efforts, including changes to business processes, culture, and organizational structure.
• Identifying and implementing new technologies and digital solutions that enable the organization to operate more efficiently, improve customer experience, and drive growth.
• Ensuring the organization's digital assets are secure and protected against cyber threats.
• Leveraging data and analytics to drive insights, inform decision-making, and identify new opportunities for growth and innovation.
• Building and managing cross-functional teams to execute digital initiatives.
• Collaborating with other executives to ensure the organization's overall success and growth.

Requirements

• Minimum of a Bachelor's degree in Computer Science, Information Technology, or a related field. 
• A Master's degree in Business Administration (MBA) or a related field is an added advantage
• Minimum of 3 years of experience in digital strategy development and execution, with a proven track record of driving digital transformation in a complex organization.
• Experience in the finance industry or a related field. They should have a deep understanding of the finance industry's digital landscape and be familiar with the latest digital trends and technologies.
• Strong technical skills and be familiar with digital technologies, including cloud computing, artificial intelligence, data analytics, and cybersecurity.
• Strong leadership skills and be able to lead and motivate teams to achieve digital transformation objectives, excellent communication skills, both written and verbal, to effectively communicate with stakeholders across the organization.
• Relevant certifications in digital technologies, such as AWS Certified Solutions Architect, Certified Information Systems Security Professional (CISSP), or Certified Data Management Professional (CDMP) will be an added advantage.